- City of New York (New York, NY)
- …Program (HEAP), is recruiting for two (2) Community Associate, to function as Customer Service Monitors, who will throughout the City, perform the following: ... - Act as liaison between HRA units, city agencies, customers, and community organizations in order to resolve heat-related problems and process applications. - Research client inquiries and drafts correspondence accordingly. - Provide information and technical… more
- First Student (Stamford, CT)
- …Monitors/Aides are a constant reflection of our company's commitment to safety and customer service . The Monitor /Aide is responsible for providing ... across North America + Positive and rewarding work environment Monitor /Aide Responsibilities: + Knows the route and remains alert...of exiting by emergency door + Opens and closes service doors and moves up and down steps multiple… more
- First Student (Mount Vernon, NY)
- …Monitors/Aides are a constant reflection of our company's commitment to safety and customer service . The Monitor /Aide is responsible for providing ... across North America * Positive and rewarding work environment Monitor /Aide Responsibilities: * Knows the route and remains alert...of exiting by emergency door * Opens and closes service doors and moves up and down steps multiple… more
- MTA (New York, NY)
- …of the public transportation network on which NYC depends. As an Associate Transit Customer Service Specialist, you will monitor intake queues, review, and ... Associate Transit Customer Service Specialist Series ( Customer...identify trends, detect problems, check on SLAs and KPIs, monitor case queues, and help guide policy. You will… more
- City of New York (New York, NY)
- …needs. - Manage dispatch staff to ensure strategic direction, efficiency, and excellent customer service . - Monitor attendance trends and probation reports. ... shifts. - Ensure coverage for emergency situations (weather events, Maximo updates). Service Request Management - Monitor high-priority service requests… more
- City of New York (New York, NY)
- …Division and department goals. - Continually evaluate and provide constructive feedback to customer service staff. - Monitor individual work quality, ... and transparently to instill public confidence and encourage compliance while providing exceptional customer service . The Customer Operations Division has an… more
- MTA (New York, NY)
- …and Signals, Positive Train Control, GCT), stations operations and cleanliness, and customer service . Establish, oversee and monitor progress toward ... strives to provide a safe and reliable commute, excellent customer service , and rewarding opportunities to its...between failures, consist of compliance, equipment and facility cleanliness, customer satisfaction. + Monitor and assess the… more
- City of New York (New York, NY)
- …the development of a skilled, courteous and efficient Call Center; review and monitor Customer Service Representatives calls (live and recorded) to ... calls directly and via staff escalation to resolve all customer water and sewer related concerns; monitor ...efforts and projects; address 311 referrals and other related service requests; enforce the Uniformed Code of Conduct and… more
- City of New York (New York, NY)
- …to ensure compliance. --Provide oversight of permit application review process and related customer service functions. --Manage, monitor and prepare QPR ... (Quarterly Progress Reporting). --Provide administrative supervision of staff including approval of time and performance evaluations. Administer technical, safety and policy training. Preferred Skills: - Ability to work with a team of diverse professionals. -… more
- Wolters Kluwer (White Plains, NY)
- …your place here. (https://youtu.be/OZ2kSzAaXK4?si=sDgZ7DZUbMnBddMq)** **What We Offer: ** The Customer Service Coordinator role offers growth potential ... and amazing benefits. **What You'll be Doing:** As a Customer Service Coordinator, you will utilize your...supervisors. + Create and deliver in-depth training programs. + Monitor and evaluate performance metrics to identify areas for… more
- Interstate Waste Services, Inc. (Teaneck, NJ)
- …our small business family style culture. **Essential Job Summary:** As the Director of Customer Service , you will play a pivotal role in leading and overseeing ... all aspects of our customer service operations. You will be responsible...the customer experience and streamline operations. + Monitor customer feedback, complaints, and trends, identifying… more
- Burlington (Yonkers, NY)
- …in retail, and you thrive in a fast-paced environment, join Our Burlington team as a ** Customer Service Lead** ! **Overview:** As the Part Time Customer ... under the guidance of the Assistant Store Manager and Customer Service Supervisor, you'll be responsible for...and transactions. + Coordinate meal and break periods and monitor schedule adherence. **Requirements:** Candidates must be able to… more
- City of New York (New York, NY)
- …Twitter, Facebook, Instagram and YouTube. DCWP's Licensing Division is seeking a Senior Customer Service Representative with strong customer service , ... established policy and procedures. - Under supervision, prepare and monitor reports. - Monitor and provide coaching...and provide coaching to other staff. - Provide high-volume customer service to licensing applicants in person… more
- Anytime Fitness (Yorktown Heights, NY)
- …Conduct fitness consultations to ensure the member's goals are registered * Track, monitor and report each member's progress while working to continue an ongoing ... personal training regimen with each client * Successful Personal Trainers continue education of each member and create long-term relationships * All other duties as assigned Qualifications: * Current CPR, AED and personal training certification(s) are required… more
- City of New York (New York, NY)
- …candidate will oversee the Customer Experience Unit (CEU) along with the agency's customer service agents who work in the Call Center, CEU, and Client ... primary objectives of this position are to deliver outstanding customer service while improving the efficiency of...responsibilities will include but are not limited to: - Monitor and Evaluate Performance: Monitor team performance,… more
- Amazon (New York, NY)
- …and creating a business-oriented plan to answer them * Manage regular reporting to monitor customer behavior and support ad-hoc data requests. * Work with our ... team to develop the analytics roadmap and direction for customer related projects, to deliver self- service solutions,...fast-paced, dynamic and fun environment. Key job responsibilities * Monitor the health of customer database and… more
- Amazon (New York, NY)
- …- Develop governance frameworks for sustainable adoption at scale across domains. Customer success management: - Monitor customer health dashboards ... and respectfully with employees, supervisors, and staff to ensure exceptional customer service ; and follow all federal, state, and local laws and Company… more
- Amazon (New York, NY)
- …- Develop governance frameworks for sustainable adoption at scale across domains. Customer success management: - Monitor customer health dashboards ... and respectfully with employees, supervisors, and staff to ensure exceptional customer service ; and follow all federal, state, and local laws and Company… more
- Mount Sinai Health System (New York, NY)
- …time-management: Managing multiple customers and cases simultaneously while maintaining high customer service . Non-Bargaining Unit, M5L - HSO Digital Experience ... with onboarding and training sessions for new healthcare providers and organizations. + Monitor customer engagement, gather feedback, and report usage trends to… more
- Nutanix (New York, NY)
- …customers' business and technology goals, conduct reviews, and track progress. + Monitor customer satisfaction metrics (eg, NPS, CSAT) and proactively address ... and advocate customer feedback to influence future product development and service enhancements at Nutanix. + Lead the technical onboarding process for new… more