- InterSources, Inc. (Richmond, VA)
- …services must work together to meet the end-to-end business needs of the customer , Experience understanding and applying Service Level Agreements, and Reports to ... Job Title : Telecommunications Contract & Supplier Manager Location:Richmond, VA, Hybrid Rate : Best competitive...use technology to convey issues and oversee work Demonstrated experience developing and documenting processes and using VISIO, Word,… more
- InterSources, Inc. (Richmond, VA)
- …to support field. *Complete incident resolution at the highest levels of customer service. *Standardize help request processes and approaches. *Manage broadcasts and ... client experiences that put the users first, providing an unparalleled experience . This results in strengthening the core technologies of clients, enabling… more
- InterSources, Inc. (Richmond, VA)
- Job Title :IT Customer Relationship Manager Location: Richmond, VA, Hybrid Rate : Best competitive rate local candidates required due to onsite requirement** ... projects and service delivery requests. *Identifying, championing, and communicating customer needs. *Consult and collaborate with ITD teams managing production… more
- Accessia Health (Midlothian, VA)
- …$50,000 to $58,000 annually, based upon various factors including location, experience , and education. JOB RESPONSIBILITIES Assist individuals in obtaining health ... insurance coverage Identify payer coverage restrictions while maintaining high quality customer service standards in compliance with federal and state regulations… more
- Rubrik (Richmond, VA)
- …and available, no matter the challenges that come your way. **What you'll do:** The Customer Experience Manager is a key role within the Customer ... skilled at swiftly diagnosing and solving complex issues while keeping the overall customer experience at forefront. In a world where data is the lifeblood of… more
- The Hertz Corporation (Richmond, VA)
- We are seeking a Customer Experience Manager to lead CX strategy and improvement efforts across our Customer Operations (front-of-house) experience ... success. This is a rare opportunity to shape and elevate our customer experience in a dynamic, operationally complex environment. You'll work with passionate… more
- CARMAX (Richmond, VA)
- …Virginia, 23220 CarMax, the way your career should be! **ABOUT THIS JOB** The Manager of Customer Experience Strategy supports CarMax's brand experience ... and identify experience gaps + Identify opportunities to enhance CarMax's customer experience in alignment with brand goals + Collaborate with… more
- Michaels (Richmond, VA)
- …with the onboarding of new Team Members + Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in ... Store - RICHMOND-BROAD, VA Deliver a customer centric shopping experience by managing...recovery standards to deliver our Brand Promises. Deliver friendly customer service. + Assist Store Manager in… more
- WSP USA (Richmond, VA)
- …defined quality metrics, and drives continuous improvement in operational efficiency and customer experience . The QA/QC Manager supervises a dedicated ... assurance and quality control efforts across all aspects of customer service and operations. This role ensures compliance with...Minimum of twelve (12) months in a supervisor and/or manager role + Proven experience managing QA/QC… more
- Coinbase (Richmond, VA)
- …at the intersection of product and support to transform the customer experience . We're hiring a Program Manager , Coinbase One, to evolve Priority Support ... You'll Do* * Own the end-to-end Coinbase One CX experience across Priority Support, Coinbase One Card, and Account...CB1 contact drivers to analyze root causes, frequency, and customer impact, and propose solutions that reduce friction through… more
- Fujifilm (Richmond, VA)
- …adoption and addressing any customer issues, to ensure ongoing positive customer experience + Support Territory Manager counterpart by maintaining ... Managers to demo FUJIFILM Sonosite products, close deals, and ensure ongoing positive customer experience . After the sale, this role owns client relationships… more
- Capital One (Richmond, VA)
- …right to ask the agent to upgrade internet service to ensure a good customer experience . **Work from Home Location Requirements** Candidates must live within 100 ... Work From Home - Department Operations Manager - Customer Operations Are you...least 5 years of Contact Center or Production Operation experience + At least 3 years of People Leadership… more
- Capital One (Richmond, VA)
- Senior Manager , Customer Trust & Field Security Specialist - Capital One Software (Remote) About the Role: We are seeking an experienced and detail-oriented ... Senior Manager with...and collaborate effectively with cross-functional teams. Preferred Qualifications: + Experience in developing and implementing scalable Customer … more
- Capital One (Richmond, VA)
- Manager , Process Management - US Card Customer Resiliency (Hybrid) Do you find energy from understanding how things work and making them better? If you thrive on ... who excels in a team environment to join our Customer Resiliency team. As a Manager , Process...to processes that deliver consistent excellence and the best experience for our most vulnerable customers. **Do these statements… more
- CoStar Realty Information, Inc. (Richmond, VA)
- …team members to collaborate on the design and delivery of a world-class customer experience + Understand our customers: decipher the cultural, business, and ... Senior Customer Success Manager , Matterport Job Description...self-starter with a passion for delivering the best possible customer experience ; ability to multitask in a… more
- Acxiom (Richmond, VA)
- The Consultant - Customer Success Manager (Adobe Practice) performs client relationship management, value measurement execution, and stakeholder engagement ... within consulting engagements. The Customer Success Manager supports client Value Realization...templates and tools **QUALIFICATIONS** **Required** + 2-4 years of Customer Success or Account Management experience in… more
- WSP USA (Richmond, VA)
- WSP USA is initiating a search for a ** Customer Service Center (CSC) Manager !** This position will be based out of our **Richmond, Virginia** office. **This ... issues, and meeting key performance measures goals. The CSC Manager is a change leader and will analyze data...auditor **Who You Are** **Required Qualifications** + 5+ years' experience with Customer Service Center (CSC)/Contact Center… more
- Capital One (Richmond, VA)
- Manager , Process Management - Customer Resiliency, Recoveries Team (Hybrid) **Do you get excited about process management and creative problem solving?** We are ... a highly skilled and proactive ** Manager , Process Manager ** to support our Customer Resiliency, Recoveries...product **** **Basic Qualifications:** + Bachelor's Degree or Military experience + At least 5 years of experience… more
- UKG (Richmond, VA)
- …by leveraging sales management teams, executive sponsors, and in-person meetings. * Customer Experience : Ensure positive customer experiences through ... the Role:** We are seeking a dynamic and strategic Customer Account Manager to join our team....hours. **About You:** **Basic Qualifications:** * 2+ years successful experience in account management, sales, customer success,… more
- Capital One (Richmond, VA)
- Sr. Associate, Risk Manager , Customer Identity Management Team **As a Sr. Associate, Risk Manager on the Customer Identity Management Team, you will be ... talented team engaged in our Operational Excellence journey for the Customer Identity landscape which includes control testing, risk governance, process… more
