- UKG (Ultimate Kronos Group) (Atlanta, GA)
- …you. **About The Team:** The Incident Management Team, being part of the IT Service Management ( ITSM ), works cross-functionally with Global Services, ... role: 1:00 PM est - 10:00 PM est The IT Service Operations Specialist provides day-day support...the data captured in all the tools used in ITSM (PagerDuty, Service Now, JIRA..etc) * Learn… more
- Emory Healthcare/Emory University (Atlanta, GA)
- …Subject Matter Expert (SME) and provides input to improve efficiency across the IT Service Management ( ITSM ) processes lifecycles. **RESPONSIBILITIES:** ... related field. 5 years of Information Technology experience. + ITIL Foundations and IT Service Management certifications preferred. + 7 years Information… more
- Truist (Atlanta, GA)
- …computer applications, such as Microsoft Office software products **Preferred Qualifications:** 1. ServiceNow IT Service Management ( ITSM ) 2. Strong ... (United States of America) **Please review the following job description:** The ServiceNow Service Catalog Management Business Analyst will be a liaison between… more
- Truist (Atlanta, GA)
- …incident management triage and accountability across on-premises and cloud architectures. 3. IT Service Management ( ITSM ) expertise with Change, ... Incident, and Problem Management . 4. Working experience with ITSM tools like ServiceNow. 5. Familiarity with monitoring tools like Dynatrace, Splunk, CloudWatch,… more
- ASM Research, An Accenture Federal Services Company (Atlanta, GA)
- …support to continue their critical operations. To do well in this role, familiarity with IT Service Management ( ITSM ) principles and a strong foundation ... a Help Desk Analyst within the Defense Army Account's ITSM team, you will be at the forefront of...include addressing a wide range of incidents and managing service requests through the ServiceNow ticketing platform. This position… more
- UKG (Ultimate Kronos Group) (Atlanta, GA)
- …by you. **About the Team:** Incident Management Team, being part of the IT Service Management ( ITSM ), works cross-functionally with Global Services, ... Engineering, Cloud Hosting and Management on the effective delivery of UKG's Cloud SaaS...support for all the ongoing incidents and aligns with ITSM 's strategic direction. Collaborating directly with the leadership team… more
- CompuCom (Atlanta, GA)
- …will bring deep expertise in ServiceNow Architecture and Integration with a strong focus on ** IT Service Management ( ITSM )** and ** IT Operations ... role will be instrumental in designing scalable and efficient solutions that drive IT operations, automation, and service delivery across the enterprise. The… more
- Ensono (Atlanta, GA)
- …reports for implemented IT service changes to senior management . ** IT Service Management ( ITSM ):** 1. Conduct framework setup processes and ... will include incident management , service change management , and IT service management , ensuring the smooth operation of IT services and… more
- Bank of America (Kennesaw, GA)
- …function is a new team charted with designing, improving, and overseeing next generation IT Service Management ( ITSM ) policies, processes, and solutions. ... the ITSM processes against governance framework and global process management expectations + Create, maintain and/or improve processes, as needed + Perform… more
- Ensono (Atlanta, GA)
- …Operating systems and their sub-components - z/OS, MVS + Software packaging and distribution + IT Service Management ( ITSM ) - Approach to delivering ... IT services + IT operations management (ITOM) - Software that...+ ITIL Framework - Describes the life cycle of service in detail + DevOPS and Agile methodology principles… more
- Truist (Atlanta, GA)
- …production support, systems engineering, database engineering or related technical roles. 3. Experience with IT Service Management ( ITSM ) tools such as ... to the shared knowledge base. 6. Participate in incident, problem, and change management processes, following ITIL best practices. 7. Perform root cause analysis for… more
- BrandSafway (Atlanta, GA)
- …like Microsoft Teams Rooms, ensuring future-readiness and operational excellence. + **Lead the IT Service Management platform team.** + Develop and champion ... a comprehensive, multi-year strategy for ITSM platform evolution, ensuring alignment with organizational goals and...technology trends. + Define a strategic vision for leveraging IT service management frameworks to… more
- The Hertz Corporation (Atlanta, GA)
- …Readiness review sessions for new databases going live + Ensure adherence to ITSM 's Change, Incident and Problem Management processes + Provide on-call manager ... in the Life: Hertz is seeking an outcome oriented, self-directed Oracle Fusion Tech/ Service Delivery who will be accountable for the overall delivery, solution and… more
- Lincoln Financial (Atlanta, GA)
- …on securing Active Directory for the future. _Nice to Haves (Preferred):_ + Service -Now experience ( ITSM , CMDB, Workflow) + Knowledge of Splunk utilization and ... Groups) Active Directory, Active Directory Certificate Services, and Forest-Domain-Trust management . This role will have exposure working with application and… more
- Emory Healthcare/Emory University (Atlanta, GA)
- …and work effectively in fast-paced, dynamic environments. + Candidates with relevant ITSM , ServiceNow, &/or Project Management certifications may be considered ... Degree and six (6) years of related experience. + Candidates with relevant IT , Epic, &/or Project Management certifications may be considered with references… more
- Truist (Atlanta, GA)
- …of America) **Please review the following job description:** We are seeking an IT Vulnerability Management Leader to drive the strategy, processes, tooling, and ... to accelerate vulnerability detection and remediation. Integrate vulnerability data with SIEM, ITSM , and risk management platforms for real-time visibility and… more
- Bank of America (Kennesaw, GA)
- …**Required Experience:** + Minimum of 3 years of experience as a process manager for an IT Service Management process + Minimum of 1 years of experience ... impact. Join us! **About the Team:** The Global Technology Service Management function is a new team... ITSM process + Strong understanding of knowledge management and/or technology service request management… more
- Ensono (Atlanta, GA)
- …Qualifications, we still encourage you to apply.** **Required Qualifications** + 5+ years of IT Service Management experience in a client-facing role + In- ... multi-platform, outsourced environments + In-depth knowledge of escalation procedures, incident management , and other disciplines related to service delivery +… more
- Georgia Systems Operations (Tucker, GA)
- …resources, and manages consultants in system development and problem-solving techniques. Assists IT and customer director level management with the project ... Time Off This position, within the Enterprise Systems Analyst job family of IT , will have a shared responsibility between providing first level application and… more
- CompuCom (Atlanta, GA)
- …of clients and industries. They are the first point of contact for all service requests needing support for technical/ IT issues involving desktop, laptop or ... of the customer and ensures their satisfaction + Provides case status updates to management and end-users per service level guidelines + Support and maintain… more