- TEKsystems (Austin, TX)
- Job Overview We are hiring for a benefits call center representative to join our team to support our members through answering inbound calls and ... assisting callers in utilizing their benefits . These benefits may include dental, vision, medical, life insurance, 401(k), and disability coverage. We're looking… more
- TEKsystems (Austin, TX)
- …Skills Customer service, Call center , healthcare, medical, Customer service call center , banking, personal loan, benefits , Employee benefits , ... Receiving inbound calls to assist callers in utilizing their benefits . These benefits may include dental, vision, medical, life insurance, 401(k), and… more
- Ascension Health (Austin, TX)
- **Details** + **Department:** High Volume Call Center Command Board + **Schedule:** **Full Time 3x12-Hour Shifts; 10:45a - 11:15p w/ rotating weekends & ... **Hospital:** Good Health Solutions + **Location:** 7701 Metropolis Drive Austin, Texas ** Benefits ** Paid time off (PTO) Various health insurance options & wellness… more
- Texas Health Action (Austin, TX)
- …about THA here: http://texashealthaction.org. THA is seeking a Bilingual Patient Support Center Representative (Hybrid) to answers phones for multiple clinic ... position is a hybrid role that will support the call center primarily but will also be...with diverse populations, including LGBTQ+ and other marginalized populations Benefits + Health Care Plan (Medical, Dental & Vision)… more
- Cardinal Health (Austin, TX)
- …problem-solving order issues, researching accounts and providing resolutions in a high-volume call center . The Representative II, Customer Service Operations ... or equivalent work experience, preferred + 2-4 years' experience in high volume call center preferred where communication and active listening skills have been… more
- CVS Health (Austin, TX)
- …may be adjusted based on business need. + **Holiday/PTO Requirements:** As a 24-hour call center operation, we will treat holidays as normal working business ... each and every day. **Position Summary** The **Customer Service Representative ** is responsible for supporting the provision and use...Qualifications** + At least 1 year of experience in call center environment, as well as experience… more
- CVS Health (Austin, TX)
- …business need. + **Holiday/PTO (** **_Paid Time Off_** **) Requirements:** As a 24-hour call center operation, we will treat holidays as normal working business ... has an opportunity available for a full-time **Customer Service Representative ** on the Behavioral Health team. This role provides...**Required Qualifications** + 1+ year of experience in a call center environment. + Previous experience using… more
- ASM Research, An Accenture Federal Services Company (Austin, TX)
- …Customer. **Minimum Qualifications** + High School Diploma or GED + 0-2 years of Call center experience. 0-2 years of customer service or public relations ... **SHIFT HOURS:** **7:00AM-3:30PM EST** Responsible for routine/basic inbound call , outbound call , email, and web...compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the… more
- TEKsystems (Austin, TX)
- …satisfaction through proactive support and problem-solving Qualifications + 2+ years of call center experience + Bilingual required: Korean, Mandarin, Cantonese, ... Now Hiring: Customer Services Representative Location: Remote in Austin ️Start Date:November 3,...Responsibilities + Advocate for members by resolving inquiries about benefits , eligibility, referrals, and claims + Deliver exceptional customer… more
- Sprinklr (Austin, TX)
- …social media management, marketing, advertising, customer feedback, and omnichannel contact center management - enabling enterprises to unify data, break down silos, ... at the enterprise level. As an Enterprise Sales Development Representative (SDR,) you'll get to join a team of...Lead a new category of enterprise software that we call Unified-CXM. + Empower companies to deliver next generation,… more
- Molina Healthcare (Austin, TX)
- …members and pharmacies. * Assists with clerical tasks and other day-to-day pharmacy call center operations as delegated. * Effectively communicates plan benefit ... pre-work up to case preparation. * Proactively identifies ways to improve pharmacy call center member relations. Required Qualifications * At least 1 year… more
- R1 RCM (Austin, TX)
- **Location: Ascension Dell Children's Medical Center ** **Shift Hours: PRN - as needed, 48 hours required, 24 hours on call , additional shifts available** R1 is ... analytics, AI, intelligent automation, and workflow orchestration. As our **Customer Service Representative ** , you'll work to help our patients check into the… more
- Sharecare (Austin, TX)
- …Proactively educate caller on program benefits . + Meet or exceed established call center metrics, attendance standards and quality levels. + Use computer ... To learn more, visit www.sharecare.com . **Job Summary:** The Customer Service Representative (CSR) answers inbound calls from members and providers, inputs data,… more
- Molina Healthcare (Austin, TX)
- …**Required Qualifications** * At least 1 year of related experience, including call center or customer service experience, or equivalent experience combination ... * Adheres to pharmacy policies and procedures related to appropriate call resolution/transfer to internal departments as required. * Utilizes appropriate resources… more
- Molina Healthcare (Austin, TX)
- …exceeding individual performance goals established for the position in the areas of: Call Quality, Attendance, Adherence and other Contact Center objectives. * ... service support to members and/or providers using one or more contact center communication channels and across multiple states and/or products. To include, but… more
- Ryder System (Austin, TX)
- …professional with management experience who can ensure the most efficient call center operations while maintaining customer satisfaction. Ensure Employee ... mentorship, guidance, support, and performance feedback to direct reports (Tier 1 Call Center Representatives and Tier 2 Functional Specialist). Ensure contact… more
- ASM Research, An Accenture Federal Services Company (Austin, TX)
- …meetings and clinical conferences + Supports quality and risk management to meet call center target metrics + Ensures complete and accurate documentation in ... compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the...requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an… more
- ASM Research, An Accenture Federal Services Company (Austin, TX)
- …and their families. + Assesses the needs of the caller to ensure first- call resolution of all presented needs. + Educates participants on specialty program ... and document all cases in the Case Management System (CMS). + Performs call follow-up and reporting as assigned. + Demonstrates outstanding customer service. +… more
- Pfizer (Austin, TX)
- …makers within Health systems and/or their assigned accounts. In addition, this representative will also seek opportunities to compliantly gather customer and market ... effectiveness and impact. Develops and implements effective business and territory call plans and adapts based on self-identified opportunities and insights. +… more
- SolomonEdwards (Austin, TX)
- …Customer Experience Specialist I for one of its mortgage clients to operate in a call center environment supporting consumer direct lending. You will act as the ... MO Plano, TX Essential Duties: - Operate in a call center environment as a customer success...discretion. Physical Requirements: The physical demands described here are representative of those that must be met by an… more