- Home Depot (Austin, TX)
- …training, and knowledge is shared across the Support Desk Services business for VPN/Connectivity, Networking/Firewall, Security/Virus, Training/Knowledge Mgmt, ... consultation, and direction for projects outside of the Support Desk + Drives alignment and improvement across the IT...inboxes, CMS L2 phone queue) + Creates reports to help run business needs (daily, weekly, monthly metrics; customer… more
- Arup (Austin, TX)
- …of the built environment. Globally, each year we recruit hundreds of interns to help us see things differently and solve the most complex challenges facing our ... to learn, and enjoy collaborating with a team?? + Desire to work at desk and in field?? + Understanding of energy, building envelope systems, and water system… more
- Systems Engineering Solutions Corporation (Austin, TX)
- …Description: The contractor shall provide IT Infrastructure support services, which includes Tier 1 Help Desk , Tier 2 End User Support, Tier 3 Server, Platform, ... management of escalation across all tiers. Position Description: The Tier 2 Help Desk Specialist provides advanced technical assistance and problem resolution… more
- Cayuse Holdings (Austin, TX)
- **Overview** **_JOB TITLE:_** Help Desk 1 Technician **_CAYUSE COMPANY:_** Cayuse Civil Service, LLC **_LOCATION_** Austin, TX **_SALARY:_** $15.64 - $22.34 ... **_EMPLOYEE TYPE:_** Full-Time Hourly Non-Exempt The Help Desk 1 Technician is integral to the IT infrastructure's operations at our client's Community… more
- Robert Half Technology (Austin, TX)
- Description Robert Half is actively partnering with a client to identify a Help Desk Tier I contractor. This role will report onsite in Austin, TX (78721) daily ... front-line IT support by responding to inbound calls, emails, and service desk tickets. Key Responsibilities: + Provide basic support and troubleshooting, including… more
- US Tech Solutions (Austin, TX)
- …**:** + Provides front-line technology support by answering and responding to inbound calls/emails in a timely and professional manner, gathering and analyzing ... information about the customer's issue and determination of the best way to resolve the problem. + Provides basic support and troubleshooting, including password resets, printer configurations, break/fix instructions, website content updates, creates accounts… more
- Concentrix (Austin, TX)
- …The Social Media Support Specialist onsite in Austin provides high-touch concierge level help desk and case management support for select advertisers or users ... broad knowledge of client products and/or service + Act as a help desk for any escalated high-level users including advertisers, sellers and public figures… more
- Public Consulting Group (Austin, TX)
- …against documented specifications. + Build rapport and elicit problem details from help desk customers. + Prioritize and schedule incidents. Escalate incidents ... visit www.publicconsultinggroup.com . This role serves as a support desk agent who can manage requests in a fast-paced...Our support center empowers best practice education solutions that help schools better meet the needs of struggling students… more
- GovCIO (Austin, TX)
- …The IT Technical Shift Lead is responsible for managing and leading the IT help desk team during assigned shifts. This role ensures timely and effective ... States and is fully remote. **Responsibilities** + Lead and supervise the IT help desk team during assigned shifts. + Ensure prompt response and resolution of… more
- Texas Veterans Commission (Austin, TX)
- …technical assistance and support related to computer systems, hardware, and software in a help desk setting. Employees are typically part of a multi-tiered ... help desk team. Collectively, these employees are able to take calls/emails from users; troubleshoot and manage relatively simple hardware, software, or network… more
- DR Horton, Inc. (Austin, TX)
- …various development and test application environments. The technician may also assist help desk technicians, server engineers, and network administrators with ... expertise with changing technology * . Provides third level support to the Help Desk and server admin teams * . Have knowledge and ability to troubleshoot… more
- DR Horton, Inc. (Austin, TX)
- …consults with Level II IT Technicians * Travel may be required * Is part of the Help Desk Team and may be required to answer incoming telephone calls to the ... DHIFS Help Desk *Education and/or Experience* * Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one year… more
- TEKsystems (Austin, TX)
- …personnel. * Manage existing IAM infrastructure and provide Level 2/3 support. Work with help desk and other teams to troubleshoot and resolve/ fix issues and ... solutions for geographically dispersed business units, personnel and customers. This position will help manage the suite of IAM products, and work on various new and… more
- Concentrix (Austin, TX)
- …experience in Social Media, Technical Support, Case Management, Contact Center Customer Service or Help Desk preferred + BA/BS degree preferred + Able to rotate ... success and well-being, proudly united as "game-changers." Together, we help the world's best-known brands power a world that...+ Health and wellness programs with trained partners to help promote a healthy you + Mentorship programs that… more
- Ricoh Americas Corporation (Round Rock, TX)
- …for technical support and customer service excellence. + Prior experience in IT Help Desk Support, preferably with exposure to both application and hardware ... success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence. Ricoh is an integrated… more
- Kuehne+Nagel (Austin, TX)
- …of the online application process due to a disability, please contact the Employee Services HR Help Desk at ### during the hours of 8:00am - 5:00pm EST; Monday ... environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our… more
- Deloitte (Austin, TX)
- …ranging from keeping the lights on for the client's environment (eg upgrades, access help desk ) to full-service use case development and dashboards + As a ... face in cybersecurity. Join our team to deliver powerful solutions to help our clients navigate the ever-changing threat landscape. Through powerful solutions and… more
- ASM Research, An Accenture Federal Services Company (Austin, TX)
- …patches to AIX OS. + Provides tier 2 and 3 supports for escalations from Help Desk . + Knowledge and experience troubleshooting Linux and Unix based systems. + ... Participate in on-call rotations to provide 24x7x365 infrastructure operations support. + Support infrequent after hours and weekend escalations as needed (aside from on-call rotation). + Optimize system operations and resource utilization as well as perform… more
- AccentCare, Inc. (Austin, TX)
- …Teams, OneDrive, and secure remote access. + Triage and resolve escalated issues from the Help Desk . + Coordinate with Tier 3 teams and field services to ensure ... timely resolution of executive-impacting incidents. + Partner with other IT teams to support infrastructure projects, deployments, and executive office upgrades. Provide feedback on recurring issues and recommend improvements. Our Investment in You Caring for… more
- Eliassen Group (Austin, TX)
- …+ Excellent communication skills (verbal and written). + Proven experience providing Help Desk and directly customer support, if needed, including problem ... analysis, issue tracking, escalation and resolution. **Education Requirements:** + Degree in Computer Science, Telecommunications, or Information Technology + Knowledge of the processes, practices and terminology of the following vertical areas: Retail,… more
