- CVS Health (Boston, MA)
- …we do it all with heart, each and every day. **Position Summary** As a CVS Health IT Customer Service Analyst , you will provide remote Level 2 technical ... team player that can collaborate to resolve complex issues. * Excellent customer service ethic with ability to communicate with and train non-technical audiences… more
- City National Bank (Boston, MA)
- * IT RISK & CONTROL SENIOR ANALYST * WHAT IS...Strong commitment to working as a team and providing excellent customer service . *WHAT'S IN IT FOR ... THE OPPORTUNITY? The IT Risk Senior Analyst is a subject-area specialist with specialized training, methods...Analyst 's goal is to create actionable information for IT and business leadership, and to provide objective assessment… more
- Oracle (Boston, MA)
- …projects requiring cross-group collaboration. * Excellent written and oral communication, customer service , business acuity, problem solving and ability to ... **Job Description** IT Business Optimization Implementation Analyst will:...to address business or systems issues. Disclaimer: **Certain US customer or client-facing roles may be required to comply… more
- Oracle (Boston, MA)
- …management, presentation, and influencing skills. + Excellent written and oral communication, customer service , business acuity, problem solving and ability to ... **Job Description** ** IT Business Implementation Analyst will:** +...ensure the problem is permanently resolved. Disclaimer: **Certain US customer or client-facing roles may be required to comply… more
- Pearson (Boston, MA)
- **Position Summary:** Working remotely from a home office, the Part-Time Customer Service Analyst serves as part of a team dedicated to providing Pearson ... employees to enhance the educational experience of students. The Part-Time Customer Service Analyst provides consistent, professional, courteous,… more
- Bright Horizons (Newton, MA)
- …troubleshooting documentation. + SLA Management and Enforcement with consistent delivery of excellent customer service . + Respond to client service requests ... The Sr. IT Application Support Analyst supports the...and maintain user documentation and training materials to promote self- service and adoption + Customize entities, forms, views, dashboards,… more
- CAI (Boston, MA)
- …a week). **Job Description** We are looking for a bilingual customer service -oriented **Bilingual Service Desk Analyst ** to provide Level 1 technical ... Bilingual (Italian/English) Service Desk Analyst **Req number:** R6634...General IT end-user support + Utilize excellent customer service skills and exceed customers' expectations… more
- UKG (Boston, MA)
- …drives retention, adoption, and advocacy. Role Overview We are seeking a data-driven, customer -obsessed Principal Customer Experience (CX) Analyst to join ... experience. + Minimum 3-5 years applying customer experience (CX) frameworks, customer journey mapping, or service design methodologies in a professional… more
- Cardinal Health (Boston, MA)
- …into the design and management of commercial technologies. This job family interfaces with Customer Service and Marketing teams to gather and represent the voice ... Job Description **_What Customer Success contributes to Cardinal Health_** Commercial Technologies...project progress, obstacles and accomplishments to key Business and IT stakeholders. **_Qualifications_** + 2-4 years of experience, preferred… more
- MIT Lincoln Laboratory (Lexington, MA)
- …needs + Skill in building consensus among stakeholders and colleagues + Excellent customer service skills + Excellent verbal and written communication skills + ... Position Description The Business/Systems Analyst will study the business and information needs of specific customer groups and of the Laboratory as a whole to… more
- Capital One (Boston, MA)
- Sr. Business Analyst , Capital One Shopping (Remote-Eligible) This is your opportunity to join Capital One's fast-growing consumer app: Capital One Shopping. Within ... success of a business. **Summary:** As a Senior Business Analyst at Capital One, you will apply your strategic...insights to inform the design and development of new customer experiences, as well as breakthrough technology and concepts… more
- Intermountain Health (Boston, MA)
- …impact both clinical staff and patients directly. As an Application Systems Analyst , you'll be at the forefront of continued learning-developing deep expertise in ... technologies, enterprise resource planning, workforce scheduling, time and attendance, customer relationship management). **_Please note that a video interview… more
- Intermountain Health (Boston, MA)
- …impact both clinical staff and patients directly. As an Application Systems Analyst , you'll be at the forefront of continued learning-developing deep expertise in ... technologies, enterprise resource planning, workforce scheduling, time and attendance, customer relationship management). **_Please note that a video interview… more
- Beth Israel Lahey Health (Charlestown, MA)
- …Systems, Ambulatory Administration, and all Ambulatory Departments and Divisions. Provides quality customer service and serves as an exemplary representative of ... to completion. * Manages the ticket priority for assigned Service Now tickets submitted to PB IT ....the needs of our customers and consistently adheres to Customer Service standards. * Participate in departmental… more
- Beth Israel Lahey Health (Charlestown, MA)
- …and improving workflows. Results may impact the operations of one or more departments. Customer Service : Ability to provide a high level of customer ... making a difference in people's lives.** The EHR Application Analyst IV performs a variety of duties related to... service and staff training to meet customer service standards and expectations for the… more
- Tufts Medicine (Boston, MA)
- …software development life cycle and familiar with agile development. 8. Excellent customer service orientation. 9. Flexibility and can-do attitude. 10. Ability ... This role focuses on the design, development, and implementation of information technology ( IT ) solutions in order to meet the organization's needs through new and… more
- Children's Hospital Boston (Boston, MA)
- …liaison between users and the Epic technical teams, ensuring a high level of customer service and effective resolution of system issues. Principal Duties and ... 82200BRJob Posting Title:Epic Analyst II - (Grand Central/Prelude/Real-Time Eligibility)Department: IT ...of new functionality. + Provides tier-two support, collaborating with Service Desk and other IS teams to ensure timely… more
- GovCIO (Boston, MA)
- …They have the business knowledge and perspective of a particular business and the IT needs of that customer . Requires knowledge of computer system capabilities, ... **Overview** GovCIO is currently seeking a Sr. Business Analyst to join a cross-functional team dedicated to...of the end users within the organization. + Documents product/ service requirements and develops test procedures to ensure user… more
- Beth Israel Lahey Health (Charlestown, MA)
- …of immediate work group by offering ideas, identifying issues, and respecting team members. 8. Customer Service : Ability to provide a high level of customer ... Seeking Epic Resolute Professional Billing certification and experience. The EHR Application Analyst II performs a variety of duties related to the information… more
- ABBTECH Professional Resources, Inc. (Boston, MA)
- **Job Summary** : Client requests Salesforce Business Analyst to remotely to support the Centers for Medicare & Medicaid Services (CMS) activities. As a Salesforce ... Business Analyst supporting CMS, you will be trusted to work hand-in-hand with our CMS customer to collect business requirements, write them in the Gherkin… more