- Epsilon, Inc (Alexandria, VA)
- …this position. Starting salary will be thoughtfully determined by the hiring manager based on a variety of factors including candidate experience, education, ... the team in client meetings when technical expertise or incident documentation is required + Address urgent requests for...any team member as required. + Coordinate daily ticket queue management and team assignments to ensure timely resolution… more
- Link Solutions Inc (Adelphi, MD)
- …for CMMI ML3 for Services and Development. Link Solutions is seeking a Service Desk Request Queue Manager to join our team at Adelphi, MD. + Must be a US ... + Non-remote (relocation incentive available) The Service Desk Request Queue Manager will be responsible for ensuring...improve efficiency and service delivery. + Identify and analyze incident trends to drive problem management and… more
- TekSynap (Silver Spring, MD)
- …service improvements andoptimizingservice desk performance. + Demonstrated experience with incident , problem , and request management processes, including ... **Responsibilities & Qualifications** **RESPONSIBILITIES** + Managing the queue for an ITInventory Team + Developing andmaintainingeffective relationships with… more
- Ensono (Washington, DC)
- …Teams, Sharepoint + ServiceNow, or similar ITSM tool, skills including Incident , Request, Change and Problem ticket workflows WhyEnsono ... Manager , IMS Mainframe Systems ProgrammingRemote - United StatesJR012013...projects with client and BU activity. Manage team's ticket queue and following up on aging tickets Provide risk… more
- System One (Arlington, VA)
- …overall responsibility for the ITSMS process handling on the Service Desk to include incident , request, problem , event, and risk management. + Manage all Service ... Desk supervisors, trainers, quality manager , and workflow. + Ensure Queue management practices are followed and enhanced + Responsible for successfully meeting… more
