- Columbia Technology Partners (Annapolis Junction, MD)
- …the implementation of appropriate information security controls. Provide analysis of customer mission needs to determine functional testing requirements. Work with ... identify critical Cybersecurity tasks required and their interrelationships. Analyze customer /mission needs to determine testing requirements. Identify required resources… more
- Pearson (Baltimore, MD)
- …and helping students achieve both academic and personal success. **Department Summary:** The Customer Support department is part of the Pearson Global Service ... and quality and training support to Family Support groups. **Position Summary** **:** The Service Desk Tech 1, School Technical Support is an hourly position with 2… more
- ASM Research, An Accenture Federal Services Company (Annapolis, MD)
- …+ Experience with project administration and meeting multiple deadlines + Experience in customer service quality and/or help desk + Strong organization and time ... Experience with quality management program or training team + Experience with customer service applications + Experience with metrics reporting **Compensation… more
- Huntington Ingalls Industries (Elkridge, MD)
- …enterprise risk management, continuous innovation, and excellence in mission performance and customer service ! The Business Process Analyst shall become ... 7,000 professionals worldwide delivers all-domain expertise and advanced technologies in service of mission partners across the globe. Mission Technologies is… more
- CAI (Annapolis, MD)
- …solve requests. **Job Description** We are looking for a bilingual customer service -oriented **Bilingual Service Desk Analyst ** to provide Level 1 ... Bilingual (Portuguese/English) Service Desk Analyst **Req number:** R6362...Desk support to our customers applying technical knowledge and customer service skills via phone, email, or… more
- CAI (Annapolis, MD)
- …per week). **Job Description** We are looking for a bilingual customer service -oriented **Bilingual Service Desk Analyst ** to provide Level 1 technical ... Bilingual (German/English) Service Desk Analyst **Req number:** R6133...providing end user support to our clients utilizing excellent customer service skills. This is a part-time… more
- Prime Therapeutics (Annapolis, MD)
- …It fuels our passion and drives every decision we make. **Job Posting Title** Principal Customer & Marketing Insights Analyst (Voice of Customer ) - Remote ... Description** The Principal Customer & Marketing Insights Analyst is a subject matter expert (SME) who consults...collaboratively to provide the highest quality of care and service to our members. If you are looking to… more
- Erickson Living (Baltimore, MD)
- …updates of the reported issues into a ticket-tracking application + Delivers high levels of customer service at all times and ensures compliance with Service ... Location: Erickson Senior Living Join our team as an IT Service Desk Analyst . In this role, you will provide top-notch support for IT systems, resolve issues,… more
- The Hertz Corporation (Annapolis, MD)
- …the organization. **A Day in the Life:** A typical day for a customer insights senior analyst involves constructing reports, building tableau dashboards, and ... This role is a corporate position responsible for supporting the Customer Experience team who develops robust reporting and data driven insights to fuel innovation… more
- BigBear.ai (Columbia, MD)
- …+ 4+years of experience + Clearance: TS/SCI w Poly + Excellent interpersonal and customer service skills to provide effective and courteous support to end-users ... Overview BigBear.ai is seeking a Service Desk Analyst to resolve technical...and provide prompt solutions to ensure smooth operations and customer satisfaction. This position supports a high visibility project… more
- TEKsystems (Owings Mills, MD)
- We are seeking a customer -focused and technically skilled IT Service Desk Analyst to join our fast-paced support team. In this role, you will serve as the ... email, and collaboration tools. + Log, track, and resolve incidents and service requests using ITSM tools (eg, ServiceNow, Remedy). + Troubleshoot and resolve… more
- RBR-Technologies (Fort Meade, MD)
- …| 105000-155000 per year | Full Time RBR-Technologies is a small service -disabled veteran-owned information and technology business founded on the basic principle of ... delivering customer mission success. RBR-technologies prides itself on our commitment...customers in Maryland. POSITION SUMMARY The Chinese Operational Language Analyst will be located at FT Meade, Maryland and… more
- GovCIO (Annapolis, MD)
- **Overview** GovCIO is currently hiring a Information Service Technical Analyst to support our newly awarded customer contract. This position will be fully ... $44,400.00 /Yr. Submit a referral to this job (https://careers-govcio.icims.com/jobs/6703/information- service -technical- analyst /job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834385473) **Location** _US-Remote_ **ID** _2025-6703_ **Category**… more
- ASM Research, An Accenture Federal Services Company (Annapolis, MD)
- …consumers who get their health insurance through the FFE. + Demonstrate exceptional customer service skills when speaking with consumers via a cloud-based ... **Job Description** The Case Analyst II plays a significant role on a...data from the health insurance exchange. As a Case Analyst II, you will be part of a team… more
- Washington Suburban Sanitary Commission (WSSC) (Laurel, MD)
- Position Information Functional TitleIT Business Analyst Recruitment Category TypeStandard Functional CategoryInformation Technology GradeIT.14 FLSA StatusExempt ... may ultimately be addressed via technological solutions. The IT Business Analyst identifies, documents, and analyzes current ("As-Is") and future ("To-Be")… more
- Ally (Annapolis, MD)
- …a customer -centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly ... is Detroit Hybrid preferred, however remote option possible The Senior Actuarial Analyst is responsible for developing and supporting a robust pricing and/or… more
- Norstella (Annapolis, MD)
- …ensure readiness, accuracy, reliability, and alignment with user needs. * Product & Service Optimization o Monitor data deliveries, customer engagement, and ... Analyst II, RWD Delivery Support & Education Company:...o Develop and maintain clear, user-friendly documentation to improve customer self- service and reduce friction in the… more
- Johns Hopkins University (Baltimore, MD)
- …the School of Medicine. RMS strives to provide the highest quality of customer service in sponsored research management to our customers including departments, ... Research Management Services (RMS) Is seeking a **_Sr. Grants & Contracts Analyst , Post-Award_** . RMS supports the pre- and post-award administration for sponsored… more
- Systems Technologies, Inc. (Hanover, MD)
- Functional Analyst Location Hanover, MD Job Setting On-site Job Category Analyst Apply Now ... The company is seeking mid-level and senior Functional Analyst to provide SETA support in Hanover, MD. RESPONSIBILITIES...successful execution of programs and projects that will achieve customer expectations, as well as align with Army doctrine,… more
- CACI International (Annapolis Junction, MD)
- …experience with AEA or Intelligence Community (IC) tools and capabilities. + Customer service experience in an operational environment. + Experience managing ... Business Systems Analyst Job Category: Engineering Time Type: Full time...AEA Standard Operating Procedures (SOPs) and documented AEA Outreach Service Level + Agreements (SLAs). + Responds to complicated… more
