- ASM Research, An Accenture Federal Services Company (Annapolis, MD)
- …+ Experience with project administration and meeting multiple deadlines + Experience in customer service quality and/or help desk + Strong organization ... administration of the quality monitoring program and quality assurance escalations for Service Delivery/Contact Centers.... management program or training team + Experience with customer service applications + Experience with metrics… more
- ASM Research, An Accenture Federal Services Company (Annapolis, MD)
- …code rejects, issue follow up and resolution as requested. + Researches and analyzes customer service issues to provide information and solutions in a timely ... or GED. + 2-5 years or related experience in Customer Service or public relations. **Other Job...courteously with the public. + Strong commitment to providing quality service . + Strong attention to detail… more
- Washington Suburban Sanitary Commission (WSSC) (Laurel, MD)
- …LevelNon-Management Job CodeN/A Job Description Summary Organization NameCustomer Care Reports toSupervisor, Customer Service Full or Part TimeFull Time If Part ... CSA ) is the primary voice of WSSC Water customer service and is responsible for responding...in difficult times + Ability to meet productivity and quality standards daily + Ability to work in a… more
- Walgreens (Baltimore, MD)
- …questions to ensure a positive customer experience. + Models and shares customer service best practices with all team members to deliver a distinctive ... and procedures in relation to pharmacy errors and the Quality Improvement Program. Reviews and complies with the Walgreen...knowledge of store systems and store equipment. + Provides customer service in the photo area, including… more
- CareFirst (Baltimore, MD)
- …for systematic investigations of a specific area of operations (ie, claims, customer service , enrollment) within the organization. Incumbent conducts a variety ... action, system and procedural modification and enhancements to improve service and quality . Issues may include, but...be able to meet established deadlines and handle multiple customer service demands from internal and external… more
- CareFirst (Baltimore, MD)
- …throughout the IT organization. This role ensures that the company meets quality standards set by regulatory and customer requirements, leveraging frameworks ... **Resp & Qualifications** **PURPOSE:** The Director, Technology Quality is responsible for leading and managing the...Define and implement a strategy to drive adoption of service management and operational best practices. Foster continuous … more
- Otsuka America Pharmaceutical Inc. (Annapolis, MD)
- …Summary** We are seeking an experienced and dynamic Executive Director of R&D Global Quality to join our team. This pivotal role will be responsible for leading a ... global team focused on R&D Quality . This global role includes direct reports in the...the Management Review process to ensure alignment with Company policy and strategy and gain a consensus of risk… more
- UKG (Annapolis, MD)
- …can confidently stand behind the solutions you sell, knowing your customers will receive top- quality service . Their decision to continue working with UKG will be ... decisions you make, and the care you show a customer all add up to real impact. Today, tens...become more effective in meeting our goals through deeper service to our customers. **Basic Qualifications:** + 5+ years… more
- CARMAX (White Marsh, MD)
- …vehicles to and from various locations as requested by Manager + Provide outstanding customer service at all times. + Maintain, repair, and clean CarMax provided ... career should be! **General Summary:** Under general supervision, Associate performs quality inspections, general service repairs, brake repairs, engine repairs,… more
- Bridgestone Americas (Baltimore, MD)
- …401k plan to help build towards your future. We believe people can only provide superior service and quality to others when they are allowed to bring their whole ... service team. + Ensure high teammate retention. + Maintain compliance with quality standards. + Ensure exceptional customer satisfaction and retention by… more
- Elevance Health (Hanover, MD)
- …are processes related to enrollment and billing and claims processing, as well as customer service written and verbal inquiries. **How you will make an impact:** ... **Performance Quality Auditor I** **Location:** _Virtual:_ This role enables...onboarding and skill development. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable… more
- DriveTime (Glen Burnie, MD)
- …OR equivalent experience. + **3+ years of related work experience** such as customer service , sales, or retail industry + **Valid driver's license** and ... quality standards. + Collaborate with managers and other Customer Experience Guides to deliver exceptional customer ...**But Wait, There's More.** 401(K), Company paid life insurance policy , short and long-term disability coverage to name a… more
- GCG (Annapolis, MD)
- **Overview** **GCG is currently looking for a Customer Service Account Manager to join our team at GCG's Leominster, MA location!** In this role, you will serve ... measuring the division's delivery performance and maintaining ISO 9001 documents for the Customer Service function. **Schedule:** 8:00am to 5:00pm EST or CST,… more
- Aaron's Inc (Glen Burnie, MD)
- …up to 300 lbs. with the assistance of a dolly + Two years of retail/ customer service experience preferred + High School diploma or equivalent preferred + ... ** Customer Accounts Advisor** The salary range for this...by management + Clean and certify merchandise in the Quality Assurance Center for all items personally returned +… more
- Bridgestone Americas (Aberdeen, MD)
- …401k plan to help build towards your future. We believe people can only provide superior service and quality to others when they are allowed to bring their whole ... + Ensuring high teammate retention + Maintain compliance with quality standards + Developing customer satisfaction and...+ 1 year of service manager or service writer experience + Problem solving - customer… more
- Otis Elevator Company (Lanham, MD)
- …partnership and support leading to the growth of business and increasing continued customer loyalty in service and repair + Through strategic sales ... We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio. You may recognize… more
- Bridgestone Americas (Baltimore, MD)
- … tasks as required. Pay Range: $17.05 - $25.52 **Responsibilities** **Hybrid** **Role** + Customer service , sales, customer issue resolution- 75%. + Basic ... your future. We believe people can only provide superior service and quality to others when they...Diploma or equivalent. + Valid automobile driver's license. + Customer service and career growth mindset. +… more
- Southern States Cooperative, Inc (White Hall, MD)
- … with customers. Strive to grow and maintain SSC market share through excellent service and customer referrals. Discuss new equipment sales with current and ... communicate technical information Able to effectively utilize interpersonal skills to communicate customer sales and service Able to utilize GPS equipment Able… more
- Bridgestone Americas (Fulton, MD)
- …$17.85 - $26.75 Pay Range: $17.85 - $26.78 **Responsibilities** . **Hybrid Role** Customer service , sales, customer issue resolution- 75% Basic vehicle ... your future. We believe people can only provide superior service and quality to others when they...High School Diploma or equivalent Valid automobile driver's license Customer service and career growth mindset Ability… more
- Monro Muffler/Brake (Bel Air, MD)
- …and establishing facts to make practical decisions and recommend solutions. + Strong customer service skills + Strong verbal and written communication skills ... the same mission to bring our guests the highest quality tire and auto service in the...Test drive vehicles in accordance with Monro's Road Test policy , including consistently utilizing our dedicated test drive routes,… more