- Insight Global (Windsor Mill, MD)
- …2 resources) to log issues and requests in ServiceNow IT Service Manager . Follow defined CCaaS Standard Operating Procedures (SOPs) for Incident management, ticket ... documentation, escalation, notification, and resolution. Triage requests to ensure accurate transfers and escalation of customer requests or issues. Provide off-hour emergency support as needed Pay range for this position is $45-$55/hr We are a company… more
- CVS Health (Annapolis, MD)
- …heart, each and every day. **Position Summary** The Product Implementation Manager supports Product Application Strategy and Operations within the Aetna Commercial ... with moderate risks. Additional responsibilities include: * Represent application helpdesk effectively in cross-functional ticket resolution processes, demonstrating understanding… more
- Anywhere Real Estate (Baltimore, MD)
- …proficient in Oracle HCM Cloud modules, including ORC, Core HR, HR Helpdesk , and more. This role involves driving system enhancements, implementing new ... functionality, identifying automation opportunities, developing HR technology roadmaps, ensuring compliance with audit and security protocols, and driving HR data strategy. Strong project management, problem-solving skills, and the ability to collaborate… more
- Citizenship and Immigration Services (Baltimore, MD)
- …pages. Please note that your full resume will be made available to the hiring manager if you are referred. Be clear and specific when describing your work history ... Compete for Jobs Act, may submit a written complaint to our Staffing Helpdesk . DHS offers competitive salaries and an attractive benefits package, including health,… more
- Citizenship and Immigration Services (Baltimore, MD)
- …pages. Please note that your full resume will be made available to the hiring manager if you are referred. Be clear and specific when describing your work history ... Compete for Jobs Act, may submit a written complaint to our Staffing Helpdesk . DHS offers competitive salaries and an attractive benefits package, including health,… more
- Omnicell (Baltimore, MD)
- …of automation equipment and reporting unresolved equipment issues to the appropriate helpdesk . + Maintain a high level of communication with the pharmacy operations ... manager and customer to ensure proactive, solution-oriented problem identification and resolution. + Maintain a high level of customer satisfaction by aligning the… more
- Omnicell (Baltimore, MD)
- …of automation equipment and reporting unresolved equipment issues to the appropriate helpdesk . + Maintain a high level of communication with pharmacy operations ... manager and customer, to ensure proactive, solution-oriented problem identification and resolution. + Maintain a high level of customer satisfaction by aligning the… more
- Northrop Grumman (Linthicum Heights, MD)
- …networked and standalone computers as directed by the Information Systems Security Manager (ISSM). + Prepare security documentation for input to Computer Security. + ... + End user support experience. + Ability to support tier 2 and 3 helpdesk tickets. + Experience operating under and managing systems within NISPOM Chapter 8, DCID… more