- Erickson Living (Baltimore, MD)
- Location: Erickson Senior Living Join our team as an IT Service Desk Analyst . In this role, you will provide top-notch support for IT systems, ... as needed. As the first point of contact for IT incidents and service requests, you will...request management process + Proactively checks all of the Service Desk queues for open tickets +… more
- TEKsystems (Owings Mills, MD)
- We are seeking a customer-focused and technically skilled IT Service Desk Analyst to join our fast-paced support team. In this role, you will serve as ... service delivery. Required Experience: + 1-2 years of experience in a Service Desk or IT call center environment. + Hands-on experience with ITSM… more
- CAI (Annapolis, MD)
- Bilingual (Portuguese/English) Service Desk Analyst **Req number:** R6362 **Employment type:** Full time **Worksite flexibility:** Remote **Who we are** CAI ... neurodiversity to the enterprise. **Job Summary** As a Bilingual Service Desk Analyst , you will...and **remote** . **What You'll Do** + Provide general IT end-user support + Utilize excellent customer service… more
- TEKsystems (Baltimore, MD)
- …Provide End User technical support in a fast paced single point of contact Service Desk capacity. Primary job function is to respond, handle, diagnose and ... resolution. Key Accountabilities and Priorities: * Perform first level IT support related activities on incidents and requests on...organization. Required Education and/or Experience: * 1-2 years of Service Desk / call center experience *… more
- TEKsystems (Halethorpe, MD)
- We are seeking a highly motivated Service Desk Analyst to join our IT support team. In this role, you will serve as the first point of contact for end ... ServiceNow, Ivanti) to log, track, and resolve incidents and service requests. + Escalate unresolved issues to appropriate teams...Experience + 1-2 years of experience in a help desk or call center environment. + Experience using ITSM/ticketing… more
- Athenix Solutions Group, LLC (Annapolis Junction, MD)
- …Security Engineer (ISSE), Information Technology ( IT ) Service Desk , Computer Network Defense (CND) Analyst , Telecommunication Technician, and Network ... (ISSE), Information Technology ( IT ) Service Desk , Computer Network Defense (CND) Analyst , Telecommunication...(ISSE), Information Technology ( IT ) Service Desk , Computer Network Defense (CND) Analyst , Telecommunication… more
- Koniag Government Services (Baltimore, MD)
- Tuknik Government Services, a Koniag Government Services company **,** is seeking a Senior IT Analyst to support TGS and our government customer in Baltimore, ... incidents utilizing ServiceNow. The candidate will function as an IT Analyst Senior. **All employees are considered...Automate workflows and integrate new features to improve help desk service delivery. + Analyze help … more
- Huntington Ingalls Industries (Fort Meade, MD)
- …7,000 professionals worldwide delivers all-domain expertise and advanced technologies in service of mission partners across the globe. Mission Technologies is ... experience in the work force sometime during their final 180 days of active-duty service . The intern will actively train on meaningful projects and work closely with… more
- System One (Baltimore, MD)
- …capacity and scalability planning. + Manage incidents and change processes in JIRA Service Desk . + Work rotational shifts, including overtime when required. ... Job Title: Informatica Administrator/ Analyst Location: Baltimore, MD Type: Contract Contract End...off-hours as required. #M2 #LI-CD1 #DI-CD1 Ref: #850-Rockville (ALTA IT ) System One, and its subsidiaries including Joule, ALTA… more
- Pearson (Baltimore, MD)
- …and quality and training support to Family Support groups. **Position Summary** **:** The Service Desk Tech 1, School Technical Support is an hourly position ... Customer Support department is part of the Pearson Global Service and Support team and serves as the primary...investigate and implement ways of deflecting calls and increasing self- service . + Work occasional additional hours, 2nd shift, and/or… more
- TAD PGS, Inc. (Laurel, MD)
- …in Laurel, MD **Must have a Valid Driver's license** We are seeking an IT Walk-up Support Technician to help us support the information technology needs of the ... as one of Computerworld's Top Places to Work in IT 6 years running and want to add bright,...performing account administration tasks in a fast-paced walk-up help desk . + You will research, analyze, and diagnose problems… more