- Victory Packaging (Jessup, MD)
- The Opportunity: The Customer Service Advocate will serve as a support for the Baltimore branch and will be responsible for receiving and processing material ... you need to succeed: * Some college preferred. * Six (6) months customer service experience or six (6) months experience in an office environment * Analytical… more
- CareFirst (Owings Mills, MD)
- …of products and the contractual provisions that govern administration to provide customer service and education, to interpret contractual language to the ... **Education Level:** High School Diploma or GED. **Experience:** Less than one year customer service experience. **Preferred Qualifications:** + Less than 1 year… more
- Disabled Veteran Solutions (York, PA)
- …Time Disabled Veteran Solutions (DVS) is seeking top talent for our Customer Advocate Role in our Customer Service Division. At Disabled Veteran ... with all aspects of their health care. In an advocate role, you will assist 50 -70 individuals daily...+ Respond to and resolve, on the first call, customer service inquiries and issues by identifying… more
- Cardinal Health (Annapolis, MD)
- **_Job Summary_** Quality Customer Advocate is responsible for bridging the gap between the clinical users of the Presource products with the Presource ... experience. To achieve the position goals, the quality customer advocate interacts with operations to provide...best demonstrated practices + Initiates discussion to obtain in-depth customer feedback for product and service improvement… more
- Sharecare, Inc. (Annapolis, MD)
- …+ Occupational Therapist Aide + Medical Coder + Dental Assistant + Experience in customer service in a healthcare contact center, provider office, or healthcare ... institution + Experience in successful resolution of high level/sensitive customer service issues. Sharecare and its subsidiaries are Equal Opportunity Employers… more
- FranklinCovey (Annapolis, MD)
- …+ Customer -centric approach with a passion for delivering exceptional service and support. + Proficient with Zoom, Teams, PowerPoint, and Outlook applications ... schools and institutions. To learn more, visit franklincovey.com . **Title:** Customer Success Manager **Division & Department:** Enterprise Customer Success… more
- SMX (Annapolis, MD)
- …be located in, and work from, the East Coast time zone.** As a member of the Customer Service Desk your focus is to deliver support and solutions to the ... customer base while serving as an advocate ...implementation position + A strong commitment to providing exceptional customer service and satisfaction + Strong interpersonal… more
- IDEX (Linthicum, MD)
- …2- or 4-year college degree preferred + 5+ years of work experience in customer service /support roles required + Highly proficient in MS Office Applications; ... + Owns and acts as a liaison for our customers being their internal advocate and escalating major customer changes/challenges to leadership while maintaining a… more
- Compass Group, North America (Lutherville Timonium, MD)
- …night shifts are available. More details upon interview. + Requirement: Two years of customer service experience is preferred, willing to train! + Pay Rate: ... accurately explains them to customers. + Serves as an advocate of selling techniques to the customer ...an advocate of selling techniques to the customer by establishing good communication and assisting in the… more
- Humana (Annapolis, MD)
- …Inbound Contact Beneficiary Service Representative (BSR). * Deliver a consistent customer service experience by providing efficient and timely resolutions to ... our TRICARE beneficiaries and providers * Act as customer advocate by resolving complex concerns in...Processing) ** * Must have 2 or more years customer service experience in a professional environment… more
- TEKsystems (Baltimore, MD)
- …interactions per day. Specific responsibilities include acting as the customer advocate for problem resolution, demonstrating intermediate-advanced ... month (six days to start with plans on increasing this amount) Skills: service desk, customer service , troubleshooting, Top Skills Details: service desk,… more
- TEKsystems (Baltimore, MD)
- …interactions per day. Specific responsibilities include acting as the customer advocate for problem resolution, demonstrating intermediate-advanced ... trouble-shooting skills, handling, diagnosing, and resolving end user calls in a single point of contact help desk environment, and providing assistance to other members of the team. An average call lasts approximately 6 minutes; first call resolution rate… more
- Ford Motor Company (Annapolis, MD)
- …global teams + Understands design principles and tools + Uses UI/UX design practices to advocate for the customer and help the team evolve the product + Engages ... to leverage advanced technology to redefine the transportation landscape, enhance the customer experience and improve people's lives, this is the opportunity for… more
- Maryland Department of Transportation (Baltimore City County, MD)
- …(MTA) invites you to apply today to be considered for a position that provides customer service to the citizens of Maryland every day. The MTA is one ... Director of Governmental Affairs (DOT Executive V-8032) Office of External Affairs Executive Service "Open Until Filled" *This position serves at the pleasure of the… more
- BD (Becton, Dickinson and Company) (Sparks, MD)
- …or raising customer struggles. In addition, the individual will act as customer advocate and liaison back into the BD organization. This position is ... and upgrades. + Excellent verbal and written communication skills. + Outstanding customer service and soft skills. + Attention to detail. + Good problem-solving… more
- Johns Hopkins University (Baltimore, MD)
- …maintains relationships through positive interactions. Demonstrates ability to provide good customer service . Provides guidance and training to lower-level ... appropriate tools to improve total cost of ownership and customer service . + Establishes device management procedures...by meeting with the customers/peers as needed. + Manages customer relationships by being an advocate for… more
- Confluent (Annapolis, MD)
- …role you'll partner with Account Executives to be the key technical advisor in service of our OEM customers, work very closely with the product management and ... engineering teams, and serve as a vital product advocate in front of prospects, customers, and the wider...Solutions Engineers to be a key cog within the Customer Success Team that help foster an environment of… more
- TD Bank (Beltsville, MD)
- …of related experience required + Teller experience (Preferred) + Cross trained to take customer transactions + Superior Customer Service skills + Strong ... to TD Customers + Understands and supports the Bank's Customer Service Strategy; Delivers Customers end-to-end advice...with proactive insights & recommendations + Serves as a Customer advocate in providing Customer … more
- Goddard Space Flight Center (Greenbelt, MD)
- …supported earth and space science missions. Provides leadership and vision to advocate and implement a broad range of advanced technology activities in appropriate ... of the Center's programs. Provides leadership and vision to advocate and implement a broad range of advanced technology...model outlined in the OPM's Guide to Senior Executive Service Qualification. For a sample template on how to… more
- Philips (Baltimore, MD)
- …the environment. + Mentors and trains customers to maintain their systems. Is a customer advocate and leverages insights to drive product decisions. + Resolve ... and expertise. + Drives continuous improvements of our implementation methodology and service offerings based on customer feedback. + Represents Philips… more