- Cecil College (North East, MD)
- …work in the US, as the College does not offer Visa sponsorships. JOB SUMMARY The IT Service Desk Manager is responsible for rapidly resolving technology ... * Implements ITIL framework and best practices for effective IT service management. * Assists in analyzing...issues efficiently. * Familiarity with ITIL best practices for service management to ensure effective help desk … more
- Sunrun (Annapolis, MD)
- …while ensuring high levels of customer service quality and availability. The Service Desk Manager is also responsible for staffing capacity planning, ... framework working with other IT Managers and integrate within Service Desk function + Communicating to other managers when procedures are incomplete, or… more
- KPMG (Baltimore, MD)
- **Business Title:** KPMG Software Lifecycle Console Manager & License Desk Service Delivery Manager **Requisition Number:** 112798 - 42 **Function:** ... team. KPMG is currently seeking a Manager , Software Lifecycle Console Manager & License Desk Service Delivery to join our Global Procurement team which… more
- Parsons Corporation (Baltimore, MD)
- …want to be part of a team that supports USCYBERCOM's internal command IT systems, to include one-of-a-kind cyberspace operations systems? We're looking for someone ... who is a solid IT Specialist to be a key contributor to that...ticketing systems + Experience with Microsoft System Center Configuration Manager (SCCM) + A problem solver who can get… more
- General Dynamics Information Technology (Fort Meade, MD)
- …Top Secret SCI + Polygraph **Job Family:** SCA **Skills:** Desktop Computers,Help Desk Support, IT Hardware **Experience:** 10 + years of related experience ... **US Citizenship Required:** Yes **Job Description:** **Help Desk Support Service Specialist** **- Senior** **-...Specialist** **- Senior** with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter… more
- William C Brown Inc (Bowie, MD)
- …year of Red Hat Enterprise Linux (RHEL) is highly desired. + Must be experience supporting IT Service Desk environment. + Demonstrable customer Service ... Service Desk Agent (Third Shift) EOE... Service Desk Agent (Third Shift) EOE Statement We are...drives in Red Hat Enterprise 6 using Linux Volume Manager . + Install and configure Apache webserver in Solaris10… more
- TriTech Enterprise Systems, Inc. (Baltimore, MD)
- …Acrobat, Cisco VPN software and imaging software. + Senior level experience using service desk software (opening, documenting, closing, follow up on service ... copiers. + Assist in monitoring the SHA Desktop Maximo queue, triage, and resolve service requests assigned to the queue. Document resolutions in the service … more
- EMCOR Group (Baltimore, MD)
- … IT Support Specialist (On-Site)** **Location: Baltimore, MD 21227** **Reports to: IT Manager ** **FLSA Status: Full-Time / Exempt** **Work Shift: 8:00 am ... contractors in the eastern United States. Our construction and service (mechanical and electrical) experience includes a broad range...in meeting its objectives and goals by supporting the IT Manager in the day-to-day IT… more
- Lutheran Immigration and Refugee Service (Baltimore, MD)
- …customer service . Under direct supervision of the Support Services Help Desk Manager , installs, maintains, tests, and repairs applications, systems, and ... with a mission-driven organization, then we have the opportunity for you! The IT Support Services Specialist II provides technical support and resolves problems of a… more
- US Army Medical Command (Fort Meade, MD)
- …to all aspects of Information Technology ( IT ) systems and perform customer service 'help desk ' duties. Use established practices and techniques to plan and ... and appoint qualified candidates to positions in the competitive service . About the Position: Serves as the Chief of...Meade. This position also serves as Information System Security Manager (ISSM) / Information System Security Officer (ISSO) for… more
- Marriott (Annapolis Junction, MD)
- …and revenue generation and delivering a return on investment. Assists the General Manager in leading the team in the development and implementation of property-wide ... strategies. Verifies the implementation of the brand service strategy and brand initiatives with the objective of...GED; 4 years experience in the guest services, front desk , housekeeping, or related professional area. OR * 2-year… more
- GSI Service Group Inc. (Edgewood, MD)
- …the CMA KMS infrastructure and data requirements periodically in coordination with the CMA IT Project Manager to determine the optimal balance of operating cost ... or computing resources should be prioritized with the CMA IT Project Manager against other KMS activities....KMS site. **_CMA KMS Helpdesk Services:_** monitor the help desk email requests, phone calls (approximately 1-5 emails and… more
- Competitive Range Solutions, LLC (Fort Meade, MD)
- …Tier-II work center support, receiving and logging trouble calls from customers, DoD service desk . Coordinate with Tier-III support as required for advanced ... partners with the government to plan and deploy complex, IT -enabled, and mission-essential capabilities. Our goal is to help...and experienced Tier II Helpdesk Lead/Central Area Business (CAB) Manager for Tech Control to assist in directing and… more
- Marriott (Annapolis, MD)
- …High school diploma or GED; 4 years experience in the guest services, front desk , housekeeping, or related professional area. OR * 2-year degree from an accredited ... or related major; 2 years experience in the guest services, front desk , housekeeping, or related professional area. **CORE WORK ACTIVITIES** **Supporting Operations… more
- GovCIO (Hanover, MD)
- …as needed. **Responsibilities** Responsibilities include: + Operate an AWS GovCould hosting service with a collection of capabilities, tools, and services to provide ... ticket triage, assignment, and resolution. Additionally, monitor system and service support trends and coordinate with existing Tier 1...+ Utilize ServiceNow to input, track and manage Help Desk Trouble Tickets for NBIS + Coordinate with other… more
- ABBTECH Professional Resources, Inc. (Wheaton, MD)
- …and troubleshooting, and Microsoft application support. **Essential Functions** + In Help Desk support, the IT Support Specialist acknowledges assigned Help ... currently seeking an energetic, enthusiastic self-starter to be an IT /Telecom Support Specialist II. Reporting directly to the ...resolves tickets and documents the solution in the Help Desk database using the Help Desk software.… more
- Centric Business Systems (Owings Mills, MD)
- …Develop talent + Lead by leveraging UBEO's core values and exceptional customer service + Set clear expectations, manage activities, and exceed sales objectives + ... leading sales teams, prefer industry specific experience or hardware, IT , Software or Services sales experience + Demonstrated ability...Demands & Work Environment + Ability to sit at desk for prolonged periods of time. + Ability to… more
- Marriott (Annapolis, MD)
- …and reliability of property-based systems. Y Provides educational direction to Marriott Service Providers, Service Desk , and Field Services organizations ... Technology Services to the organization. Y Provides educational direction to Marriott Service Providers, Service Desk , and Field Services organizations… more
- SHI (Annapolis, MD)
- …with leadership and organization initiatives. + Mentor/Train lower tier engineering employees and service desk employees. + Involvement in a wide range of ... engineer will collaborate with internal and external customers, lead IT projects, monitor performance, optimize environments, stay updated on...of this role. This role will report to the Manager of ASG Engineering role in the ASG Product… more
- Cayuse Holdings (Annapolis, MD)
- …skills + Incident response experience in a high energy IT environment working closely with IT Service Desk , and IT Operations support + Ability to ... Support and respond to incidents working with the the Service Desk and Desktop support teams +...and undertake an immediate effort to restore a failed IT application + Assist with managing critical events, which… more