- Cecil College (North East, MD)
- …and document all service requests and issues in a timely manner in the Service Desk tool. * Troubleshoot and resolve low to medium complexity issues with ... phone calls from faculty, staff and students who need IT technical support either assist them directly...troubleshooting skills * Good communication skills * Strong Customer service SCHEDULING REQUIREMENTS: Ability to work a varied schedule… more
- Black Bear Technology Solutions, LLC (Aberdeen Proving Ground, MD)
- …Qualifications: * Experience: Minimum of 1 to 3 years in IT support or related service desk environments * Education: High School Diploma or equivalent * ... Service Desk Technician - Associate Clearance... Service Desk Technician - Associate Clearance Required: Active Secret...of the Technical Lead as part of an integrated service desk and end-user support … more
- Maryland Department of Transportation (Baltimore City County, MD)
- Service Desk Manager ( IT Assistant...of all MDTA mobile devices; and + Assist the IT Assistant Director of Customer Support in planning, ... an experienced IT professional to oversee its Service Desk , Mobile Device Management and Mobile...and MDTA. This position will report directly to the IT Assistant Director, Customer Support . The current… more
- Black Bear Technology Solutions, LLC (Aberdeen Proving Ground, MD)
- …independently and escalate complex issues to Tier 2 or supervisory staff. + Collaborate with Service Desk Leads and IT teams to prioritize and coordinate ... Service Desk Incident Manager Clearance Required:...Required Qualifications: * Experience: Minimum of 5 years in IT support or help desk ...Experience: Minimum of 5 years in IT support or help desk operations * Education:… more
- William C Brown Inc (Bowie, MD)
- …year of Red Hat Enterprise Linux (RHEL) is highly desired. + Must be experience supporting IT Service Desk environment. + Demonstrable customer Service ... (Bowie, Maryland Computer Center) We are currently seeking a Tier-1 Level Service Desk Analyst to support a large data center infrastructure environment.… more
- CAI (Annapolis, MD)
- …Mandarin speaking users in an efficient and accurate manner. This position will provide Service Desk support to our customers applying technical knowledge ... bilingual customer service -oriented **Bilingual Service Desk Analyst** to provide Level 1 technical support...You'll Do** + Provide General IT end-user support including: + Utilize excellent customer service … more
- CAI (Annapolis, MD)
- …**German** speaking users in an efficient and accurate manner. This position will provide Service Desk support to our customers applying technical knowledge ... bilingual customer service -oriented **Bilingual Service Desk Analyst** to provide Level 1 technical support...You'll Do** + Provide General IT end-user support + Utilize excellent customer service skills… more
- Link Solutions Inc (Aberdeen Proving Ground, MD)
- …service improvement, performance monitoring, and problem management. + Provide Tier II service desk support for end-user PC, server, mainframe ... and effective Information Technology services to government clients in support of critical mission needs. Delivering a broad range...Ten (10+) years of relevant experience working in an IT or Service Desk environment.… more
- Link Solutions Inc (Adelphi, MD)
- … requests and incident statuses. + Lead incident response activities by coordinating with Service Desk Leads and technical support teams. + Track and ... service level agreements (SLAs) are met and support compliance requirements for DoD IT environments....five (5+) years of relevant experience working in an IT or Service Desk environment.… more
- Huntington Ingalls Industries (Annapolis Junction, MD)
- …Service Desk Manager responsible for developing and mentoring Service Desk personnel while ensuring operational excellence in IT support delivery. ... role combines technical expertise with leadership skills to enhance service quality and team capabilities across all support...you will do + Responsible for training and coaching Service Desk team members on effective methods… more
- William C Brown Inc (Bowie, MD)
- …written outage notifications and updates to incident stakeholders. + Conduct continuous improvement service desk support and update knowledge base as ... Support Analyst is part of the Enterprise Operations Service Desk staff supporting the agency's systems,...management. + Hands on experience being part of an IT service desk team. +… more
- Link Solutions Inc (Adelphi, MD)
- … improvement and performance monitoring, and problem management. + Provide Tier II service desk support for end-user PC, server, mainframe applications, ... and effective Information Technology services to government clients in support of critical mission needs. Delivering a broad range...ten (10+) years of relevant experience working in an IT or Service Desk environment.… more
- Link Solutions Inc (Aberdeen Proving Ground, MD)
- …Diploma. + Must have at least five (5) years of relevant experience working in an IT or Service Desk environment. + IAT Level II Certification equivalent or ... for CMMI ML3 for Services and Development. Link Solutions is seeking a Service Desk Technician (Intermediate-Level) to join our team at Aberdeen Proving… more
- CompuCom (Annapolis, MD)
- …for a Service Desk Technician to join our team. Our Service Desk Support Agents coordinate, diagnose, and troubleshoot incoming employee calls ... standard operating procedures and customer service guidelines relating to remote IT support + Provide support for PCs, laptops, printers, cell phones,… more
- Link Solutions Inc (Adelphi, MD)
- …have a High School Diploma with five (5+) years of relevant experience working in an IT or Service Desk environment. + IAT Level II Certification equivalent ... appraised for CMMI ML3 for Services and Development. Link Solutions is seeking a Service Desk Technician (Intermediate-Level) to join our team at Adelphi, MD. +… more
- Link Solutions Inc (Adelphi, MD)
- …have a High School Diploma with two (2+) years of relevant experience working in an IT or Service Desk environment. + IAT Level II Certification equivalent ... and appraised for CMMI ML3 for Services and Development. Link Solutions is seeking a Service Desk Technician (Associate-Level) to join our team at Adelphi, MD. +… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Customer Service ,Help Desk Support ,Troubleshooting **Certifications:** Security+, CE - ... Desk Technician with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter...Resolve technical problems and answers queries by telephone or self- service ticket in support of internal and/or… more
- General Dynamics Information Technology (Annapolis, MD)
- …Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Customer Service ,Help Desk Support ,Troubleshooting **Certifications:** Security+, CE - ... Desk Technician with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter...TECHNICIAN IV WILL MAKE AN IMPACT * Provides technical support and troubleshooting to network, desktop, and/or systems hardware… more
- COMSO, Inc (Fort Meade, MD)
- …with a small team providing service availability monitoring and help desk support for internet-like collaboration services hosted on a government intranet ... Description: + Provides 365 days, 4 days a week, 10 hour a day Shift (0600 - 2200) Help Desk support as defined by first response/Tier 1 support . + Work… more
- Amentum (Columbia, MD)
- …Intel space? If so, look no further. Amentum is seeking a **Systems Administrator / Service Desk ** to join our team of passionate individuals in **Columbia, MD** ... installation and provides backup recovery. + Interact with customers to handle service inquiries and problems. + Provide support to the implementation,… more