- General Dynamics Information Technology (Falls Church, VA)
- …of the business and support impactful mission outcomes as a Customer Service Lead at GDIT. Here, you'll enable the success of the most critical government ... in Program Management. The Advana team is seeking a Customer Service Lead to join their program...an industry-leading standard of excellence in user experience and customer success , meticulously harnessing the power of… more
- Coinbase (Washington, DC)
- …alignment. Attendance is expected and fully supported. As a Supervisor for the Concierge on the Customer Success Team, you will lead a specialized team of ... customer focused Concierge Agents who own high value customer relationships that are essential to Coinbase achieving its mission. Using your customer support,… more
- Microsoft Corporation (Reston, VA)
- …connected experience that fosters satisfaction, loyalty, and long-term value. * Drive Customer Success : Lead architectural design, engaging with business ... sustained usage of Copilot Chat, Agents, and M365 Copilot, securing long-term customer success and renewal. * Leverage Agentic AI: Use Copilot prompt engineering… more
- Dodge Construction Network (Washington, DC)
- … Success to identify champions and build advocacy programs that turn customer success into brand success + Lead initiatives to improve visibility and ... and in-product content thatdrivesengagement, renewal, and expansion + Partner with Customer Success and Product teams to translate customer insights into… more
- PagerDuty (Washington, DC)
- …Team Management: + Lead , mentor, and develop a high-performing customer success organization, providing guidance, coaching, and performance management. + ... award-winning workplace. As our **Regional Vice President, North America Customer Success ,** you will be reporting to...has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead… more
- Qualtrics (Washington, DC)
- …Do** + Grow and lead a team of Leaders and Technical Customer Success Managers to deliver high-touch technical support and technology configuration services. ... globe who think that's work worth doing. **Senior Manager, Customer Success - Public Sector** **Why We...customer adoption, maturity, and retention. **How You'll Find Success ** + Demonstrated ability to build and lead… more
- ISC2 (Washington, DC)
- …**Leadership & Strategy** + Build, lead , and mentor a team of Customer Success Account Managers (CSAMs) to deliver exceptional customer experiences ... of our successes. Learn more. **Position Summary** The Manager, Customer Success & Account Management leads the...+ Collaborate with Sales to identify upsell, cross-sell, and lead generation opportunities from existing accounts + Act as… more
- Microsoft Corporation (Washington, DC)
- …Strategist to build and execute the Strategic Account Plan - Lead the success & support team, aligning to prioritized customer solutions, managing the ... happen, you can have a significant impact. We are looking for a Sr Principal Customer Success Account Manager to drive program management for our largest and… more
- Oracle (Washington, DC)
- …We are seeking a creative, strategic, and collaborative leader to for the Customer Success (CS) Insights Content & Engagement team within the NetSuite ... Customer Success organization. This team is responsible...help CS influence pipeline, accelerate deals, and deliver exceptional customer outcomes. **Key Responsibilities** * Lead , coach,… more
- Microsoft Corporation (Washington, DC)
- …needs, regardless of segment - Civilian, Defense, or intelligence community. As a Senior Customer Success Account Manager (CSAM), you are the primary delivery ... lead and a partner for our more strategic customers,...awareness of the cloud technology marketplace, including Microsoft competitors. ** Customer Success Leadership** Initiates conversations with customers… more
- ServiceNow, Inc. (Vienna, VA)
- …strategic partners. What You Get to Do in This Role: + Drive Post-Sales Success : Own and lead the customer 's post-sales transformation, aligning ServiceNow's ... purpose to make the world work better for everyone. The Principal Customer Success Executive is accountable for the strategic leadership and execution of… more
- Amazon (Arlington, VA)
- …build executive relationships, lead transformational conversations, and directly impact customer success while advancing AWS's EUC strategy in the market. ... the full potential of cloud-based desktop and application solutions. As a Customer Success Specialist for AWS End User Computing (EUC), you'll be the strategic… more
- GE Aerospace (Washington, DC)
- **Job Description Summary** As a Customer Success Manager (CSM), you will be an integral part of the Americas regional commercial team, focused on day-to-day ... account management and ensuring customer success for GE Aerospace's aviation-focused software...end-user groups within airlines across the region. You will lead structured customer engagement cadences, driving positive… more
- Oracle (Arlington, VA)
- …change/incident management certifications. * Cerner or similar EHR/EMR certifications. **What Success Looks Like** You are passionate about improving the client's ... patient care quality at your client site. \#LI-SP1 Disclaimer: **Certain US customer or client-facing roles may be required to comply with applicable requirements,… more
- ISC2 (Washington, DC)
- …connectedness that empowers all of our successes. Learn more. **Position Summary** The Customer Success Account Manager is responsible for driving customer ... in related field preferred, or equivalent work experience + 5+ years in Customer Success , Account Management, Training Delivery Coordination, or similar role… more
- Confluent (Washington, DC)
- …One Data Streaming Platform. **About the Role:** Confluent is searching for a Federal Customer Success Technical Architect (CSTA) to act as a trusted technical ... Product, Services, Support and Training teams to drive technical success + Identify customer technical objections and...different perspectives. And we make space for everyone to lead , grow, and challenge what's possible. We're proud to… more
- SHI (Washington, DC)
- …you need to thrive - in our offices or yours.** **Job Summary** The Cisco Customer Success Manager is responsible for retention and growth of SHI's Cisco Support ... Services & Software business. The Customer Success Manager will work closely with...issues, position services, and track service engagements + Take lead and execute on tracking customer `s true-forwards… more
- Brivo (Bethesda, MD)
- Summary As a Customer Success Manager, you will play a pivotal role in our Customer Success organization, driving customer satisfaction and sales ... and proactive problem-solving Qualifications + 3+ years of experience in a Customer Success , Account Management, or similar client-facing role, preferably in… more
- Wolters Kluwer (Annapolis, MD)
- **Permanent remote role. Candidate can be located anywhere in the US** The Customer Success Advisor is responsible for building and maintaining post sales ... providing strategic vision, technical insights, and domain knowledge to ensure customer success and system adoption. Responsibilities: + Provide advice… more
- Oracle (Washington, DC)
- …seeking a highly motivated, results-oriented Veteran intern to support the NetSuite GBU Customer Success with special projects supporting several areas of the ... objectives, support for key reports to Leadership, and team lead support. This role offers a wide exposure to...leads * Build proactive, positive relationships with peers, managers, Customer Success team members EDUCATION & EXPERIENCE:… more