- Red River (Arlington, VA)
- …Clearance, and demonstrated excellence in planning, directing, and managing IT operations help desks. The Lead/CAB Manager will have in-depth knowledge of ... **Job Summary:** The Tier 2 Helpdesk Lead/CAB Manager is...customer issues and requests. + Plan, direct, and manage IT help desk operations , ensuring high-quality service… more
- Competitive Range Solutions, LLC (Fort Meade, MD)
- …multi-contractor team. The skilled Tier II Helpdesk Lead/Central Area Business (CAB) Manager for Tech Control to spearhead the operations of the Technical ... issues, questions, and requests. + Demonstrate excellence in planning, directing, and managing IT operations helpdesk in an organization similar in size to DoD.… more
- GCyber (Arlington, VA)
- … within a DoD IT environment, demonstrating a track record of successful IT operations and management. + At least 5 years of experience in customer ... GCyber is actively seeking an experienced Tier 2 Helpdesk Lead CAB Manager ...or equivalent. + Demonstrated ability to plan, direct, manage IT operations help desks in an organization… more
- CACI International (Arlington, VA)
- Program Manager ( Tier 2/3 O&M) Job Category: Project and...* * * CACI is seeking highly skilled and experienced IT Operations Manager to oversee a ... hybrid operational team covering day to day Tier 2 and Tier 3 support services...for the delivery of a broad portfolio of performance-based IT services to DHS CISA ensuring that new services… more
- CACI International (Washington, DC)
- …a shift for a 24x7x365 Network Operations Security Center (NOSC). In coordination with the Tier I Manager and Tier 1 Deputy Manager , the Shift Lead ... disruption to day-to-day operations . + Keep the Tier 1 Manager abreast of all shift...experience) + Previous routing/switching work experience in an enterprise IT operation environment + Knowledge of network fundamentals and… more
- Leidos (Fort Meade, MD)
- …Leidos is seeking an experienced **Subject Matter Expert (SME) to provide Tier 3** sustainment support to a mission critical IP voice transport network ... availability, and performance. The SME will work closely with operations , management, and customer stakeholders to ensure the network...may be substituted for a degree at the Hiring Manager 's discretion. + Ability to work in a team… more
- CACI International (Arlington, VA)
- …Type of Travel: Local * * * CACI is seeking highly skilled and experienced Senior IT Operations Manager to oversee a hybrid operational team covering day to ... Senior Program Manager ( IT Ops) Job Category: Project and Program Management Time...day Tier 2 and Tier 3 support services to include 60+ administrators… more
- CACI International (Washington, DC)
- …environment. CACI is hiring an Applications and Platforms Operations Center (APOC) Manager who will lead NASA's Tier 1 Enterprise Service Desk (ESD) and ... Application and Platform Operations Center (APOC) Manager - NASA...proactive remediation, and self-healing. + Incident triage, escalation to Tier 3 (Agile Product and Shared Services Teams), and… more
- Red River (Arlington, VA)
- **Job Summary:** The Infrastructure Operations Manager is responsible for the management and operation of cryptographic facilities, ensuring the maintenance of ... candidate will possess a strong background in Information Management Operations and IT Service Management (ITSM) best...be primarily on-site at the Pentagon Reservation. The Infrastructure Operations Manager is expected to work within… more
- GCyber (Arlington, VA)
- GCyber is hiring an experienced Infrastructure Operations Manager to oversee the operational management and maintenance of the cryptographic facilities of our ... a team of tech control professionals. As an Infrastructure Operations Manager , you will: + Ensure the...of industry standards and best practices in Information Management Operations and IT Service Management (ITSM). +… more
- BAE Systems (Sterling, VA)
- …may be available based on position level and/or job specifics. **O&M Operations Manager ** **102199BR** EEO Career Site Equal Opportunity Employer. Minorities ... **Job Description** We are looking for an Operations and Maintenance Manager to oversee...UNIX and/or Windows operating systems + Provide support to IT systems including day-to-day operations , monitoring and… more
- CACI International (Arlington, VA)
- …for the purpose of coordinating the appropriate response to promote effective and efficient IT operations . In particular, this role is the primary shift point of ... NOCs, DHS application owners, Service Providers for the Technical Operations Center. **This position requires a minimum of 3...will act as central point of escalation and incident manager for IT infrastructure, systems and enterprise… more
- Competitive Range Solutions, LLC (Fort Meade, MD)
- …congenial environment. Competitive Range Solutions seeks a talented and experienced Infrastructure Operations Manager with a proven track record in a Department ... crucial for effective integration with a government multi-contractor team. The Infrastructure Operations Manager 's role is unique. It offers the opportunity to… more
- GovCIO (Hanover, MD)
- …for a Systems Information Subject Matter Expert to support a Network Operations Center for the National Background Investigation Services (NBIS) system. Candidate ... an enterprise mission system supporting personnel vetting. + Provide tier 2 trouble ticket resolution or escalation to ...team of transformers--people who are passionate about transforming government IT . Every day, we make a positive impact by… more
- Cayuse Holdings (Washington, DC)
- …contract support as required. + Communicates customer satisfaction issues to WSSC's Division Manager , IT Customer Support Operations . + Evaluates documented ... competitive landscape and unlock new opportunities for growth and innovation. The IT Service Desk Supervisor provides customer service solutions within service level… more
- Elevance Health (Washington, DC)
- …management and stakeholders for areas including system administration, network infrastructure, IT operations , and data administration; provide Subject Matter ... **Senior IT Security Advisor - Cloud Vulnerability Management** **Location:**...Acts as a subject matter expert among peers, with manager and senior management; provides mentorship, professional development, and… more
- General Dynamics Information Technology (Rosslyn, VA)
- …continuous feedback, and nurtures a supportive work environment. + Actively contributes to RPC IT operations and planning, serving as an advocate for the needs ... experience **US Citizenship Required:** Yes **Job Description:** Help Desk Manager The Help Desk Manager will provide...understanding of ITIL processes, ITSM tools, data analysis, and IT operations best practices is essential. Familiarity… more
- Abt Global Inc. (Rockville, MD)
- …to capture the implemented system design, operations manuals, and hand-off manuals for the IT Service Center (help desk) and other Tier 1 or Tier 2 ... your chance. **The Opportunity** Abt Global seeks a qualified DevOps Engineer Senior Manager to support our DDS Division. This is both a hands-on engineering and… more
- Leidos (Washington, DC)
- …process is currently taking 12+ weeks. We are seeking a dynamic Tier 2 Manager to join our IT Service Desk team. This pivotal role involves overseeing the ... has an opening for an **End User Services (EUS) Manager ** on the ESA V program. ESA V is...in a quick-paced environment + Experience leading organizations performing IT Operations + Strong experience with service,… more
- Leidos (Camp Springs, MD)
- …other locations, leased spaces, and alternate sites. The major support areas are IT Operations and Maintenance; Plans, Projects, and Engineering (PP&E). The ... functions on the Air Force National Capital Region (AFNCR) IT Services program. The position will lead separate but...us today!** **Primary Responsibilities:** + As the Service Desk Manager , oversees all Tier 1 technicians, analysts,… more