- Link Solutions Inc (Adelphi, MD)
- …certified and appraised for CMMI ML3 for Services and Development. Link Solutions is seeking a Service Desk Incident Manager to join our team at Adelphi, ... have an active DoD Security Clearance. + Non-remote (relocation incentive available) The Service Desk Incident Manager will be responsible for ensuring… more
- TekSynap (Springfield, VA)
- …and report on the incident remediation efforts. Responsible for communicating with the Incident Manager and other GSs for all Incidents. Will act at the ... incidents are properly resolved and closed. Responsible for providing recommendations to the Incident Manager for the on-going improvement of Incident … more
- Cayuse Holdings (Arlington, VA)
- …Plan with matching after one year + Paid Time Off **Reports to:** Program Manager , Service Desk Lead **Working Conditions** + Professional office ... **Overview** The Service Desk Agent performs a variety...performs a variety of complex tasks, which include creating incident tickets, Stakeholder engagement, quality customer service ,… more
- NuAxis Innovations (Washington, DC)
- …(SLAs) for incident Response, Update, Handoff, and Resolution times. The Service Desk Specialist must follow published Standard Operating Procedures (SOPs) ... Specialist II** for a Full-Time position. **Job Summary:** The Service Desk Specialist must possess and apply...NetScreen VPN + BMC Remedy 7.5 or 8.1 employing Incident Management (IM), Knowledge Repository (KR), Service … more
- GovCIO (Washington, DC)
- …and will be an onsite position. **Responsibilities** The Junior IT Support Help Desk Specialist will primarily focus on initial incident response, documentation, ... **Overview** GovCIO is currently hiring a Junior IT Support Help Desk Specialist to join our team, supporting a critical program with the US Coast Guard. This… more
- CACI International (Sterling, VA)
- …and Portfolio service desk ticket queues + Interact with Portfolio Owner, Service Delivery Manager and Hosting Facility POCs **You have:** + Must be a US ... Portfolio Manager Job Category: Engineering Time Type: Full time...with product development teams, network services, cybersecurity, and customer service teams to coordinate operations and maintenance of deployed… more
- Guest Services (Alexandria, VA)
- …and PeopleSoft entries, and all weekly payroll procedures. + Oversee front desk operations and maximize efficient and service -oriented staff performance. Serve ... Amount: 60,000.00 USD Annual Job Summary: The Marina Assistant Manager supports the General Manager in all...role model for employees by providing and promoting exceptional service . + Serve as the point of contact for… more
- Marriott (Bethesda, MD)
- …in fostering a root cause-driven culture in partnership with ITSM Practice Owners, Service Desk Leaders, SRE teams, and product owners across the enterprise. ... Date:** 12/03/2025 This is a temporary position. Job Summary The Problem Manager , ITSM, is part of the Technology Experience Center chartered with supporting… more
- TekSynap (Springfield, VA)
- …efforts. Responsible for the management of network performance and end-to-end service quality for the Network infrastructure. Responsible for the review and ... to maintain an acceptable level of network quality of service as per business objectives, predefined network Key Performance...(6) Plus years. **Overview** We are seeking a Technical Manager to join our team supporting a National law… more
- Athenix Solutions Group, LLC (Annapolis Junction, MD)
- …Officer (ISSO), Information System Security Engineer (ISSE), Information Technology (IT) Service Desk , Computer Network Defense (CND) Analyst, Telecommunication ... Officer (ISSO), Information System Security Engineer (ISSE), Information Technology (IT) Service Desk , Computer Network Defense (CND) Analyst, Telecommunication… more
- Leidos (Washington, DC)
- …execution. + ** Service Operations & Customer Experience:** Direct 24x7 Service Desk , NOC/SOC interface, End-User Services, Data-Center/Cloud Ops, Network, ... **Description** The Senior Program Manager (PM) will be the designated contract ...other stakeholders on an ongoing basis to ensure customer service excellence and consistent delivery meeting client expectations. +… more
- Marriott (Bethesda, MD)
- …and disposal. Maintain strong collaboration with CEC site leaders, Global Procurement, Service Desk , TWP product owners, and third-party partner firms to ... **Bonus Eligible:** Y **Expiration Date:** 12/10/2025 **Job Description** The Hardware Asset Manager - CEC Operations is a critical role within the Technology Asset… more
- TekSynap (Washington, DC)
- …assurance surveillance plans, performing inspections during various stages of service delivery, and documenting results using appropriate reports. + Stakeholder ... Quality Management + Five (5) years minimum experience with Incident , Change, or Knowledge Management systems (ie BMC Helix...BMC Helix (Remedy) + Strong knowledge of IT help desk processes, tools, and best practices. + Experience with… more
- Cayuse Holdings (Arlington, VA)
- …and Incident Reporting Portal (IRP) requirements. + Coordinate stakeholder and Service Desk processes and tool interoperability. + Define, measure, and ... The Case Management Analyst (CMA) supports the client's cyber incident report case management and workflows, as well as...and tracks requests for information (RFI) and requests for service . This position performs all duties and responsibilities in… more
- Leidos (Bethesda, MD)
- …with minimal supervision Desired Experience: * Familiarity with Jira, Confluence, Portfolio, Service Desk **Original Posting:** July 23, 2025 For US Positions: ... of a scam, contact your local law enforcement and report the incident to the US Federal Trade Commission (https://reportfraud.ftc.gov/#/) . **Commitment to… more
- GovCIO (Washington, DC)
- …Windows and Mac OS, Networking basics + Remote desktop tools, Incident management software, Technical documentation, Customer service , Leadership, ... is responsible for managing and leading the IT help desk team during assigned shifts. This role ensures timely...and peripheral issues, while maintaining high standards of customer service and efficient team performance. This position is within… more
- St. George Tanaq Corporation (Suitland, MD)
- …and Bash to streamline maintenance and patching. 5. Network Monitoring and Incident Response - Proficient in using enterprise monitoring tools such as SolarWinds, ... or security anomalies. 6. Experienced in developing and executing incident response playbooks to minimize downtime and protect mission-essential functions.… more
- CBRE (Washington, DC)
- …GED or equivalent experience required. + A minimum of 3-4 years of front desk , concierge, customer service , or other hospitality experience. + Open and flexible ... Workplace Experience Coordinator - Washington, DC Job ID 247194 Posted 13-Nov-2025 Service line GWS Segment Role type Full-time Areas of Interest Administrative,… more
- CBRE (Washington, DC)
- …vocational training preferred. Minimum of 4+ years of related (eg Front Desk , Concierge, Hospitality, Room Management, or Customer Service ) roles preferred. ... Workplace Experience Supervisor - Washington, DC Job ID 249351 Posted 26-Nov-2025 Service line GWS Segment Role type Full-time Areas of Interest Administrative,… more
- Marriott (Bethesda, MD)
- …+ Functions as an MFA and WAM point of contact for IT system administrators, Service Desk , service providers and application owners. + Works closely with ... in the team providing engineering support for MFA and SSO service offerings, daily operations, and continuous improvements. Hands-on MFA implementation experience… more