- New York State Civil Service (Menands, NY)
- NY HELP Yes Agency Children & Family Services, Office of Title Call Center Representative 2 (NY HELPS) Occupational Category Administrative or General ... 12204 Duties Description Duties include but are not limited to: * Supervise a team of Call Center Representative 1s.* Monitor Call Center Rep 1 calls… more
- Trinity Health (Rensselaer, NY)
- **Employment Type:** Full time **Shift:** Day Shift **Description:** ** Call Center Representative - Rensselaer - FT - DAYS** _If you are looking for a ... high-volume Call Center position, this could be your...high-volume Call Center position, this could be your opportunity_ . Here...Monday - Friday **What you will do:** The successful call center candidates will be responsible for… more
- Berkshire Bank (Pittsfield, MA)
- Division: Retail Banking Department: Call Center Reports to: Call Center Manager Status: Non-Exempt Grade: 6 Pay Range: $19.00 - $31.86 Actual ... of knowledge to ensure the development of a full-service, omni-channel contact center which may include account opening, loan applications, loan payments, live chat,… more
- Broadview FCU (Albany, NY)
- …+ Strong problem-solving skills and attention to detail. + Proficient in using call center software and computer applications. + Flexibility to work various ... of Role : In the role of Member Service Representative (MSR), this individual will deliver consultative service and...moderate to advanced complexity with a goal of first call resolution and limited escalation by leveraging departmental tools… more
- Cardinal Health (Albany, NY)
- …problem-solving order issues, researching accounts and providing resolutions in a high-volume call center . The Representative II, Customer Service Operations ... or equivalent work experience, preferred + 2-4 years' experience in high volume call center preferred where communication and active listening skills have been… more
- Albany Medical Center (Albany, NY)
- …States of America) Salary Range: $40,495.10 - $52,643.64 The Access Service Representative I is responsible for the capture of demographic and insurance information ... Ability to work in multiple systems during a telephone call or patient facing interaction to complete an accurate...Constantly Thank you for your interest in Albany Medical Center !Albany Medical Center is an equal opportunity… more
- Molina Healthcare (Albany, NY)
- JOB DESCRIPTION **Job Summary** Leads and supervises a team of pharmacy call center representatives and operations staff responsible to ensure that members have ... least 5 years of experience in health care, preferably within a health-related call center environment, or equivalent combination of relevant education and… more
- Molina Healthcare (Albany, NY)
- …on behalf of management. * Provides excellent customer service for all call center communication channels. * Accurately documents all member/provider ... solutions. * Achieves individual performance goals as it relates to call center objectives. * Proactively engages and collaborates with other departments as… more
- Albany Medical Center (Albany, NY)
- Department/Unit: Patient Engagement Center Work Shift: Day (United States of America) Salary Range: $40,495.10 - $52,643.64 The Pre-Service Representative is the ... high volume workflow and quick turnaround time of telephone call and fax information. Responsibilities: + Ability to handle...error Thank you for your interest in Albany Medical Center ! Albany Medical is an equal opportunity employer. This… more
- Albany Medical Center (Albany, NY)
- Department/Unit: Patient Engagement Center Work Shift: Day (United States of America) Salary Range: $40,495.10 - $52,643.64 * Register patients, update insurance ... + Works in multiple systems during patient facing interactions and telephone call receipts to complete accurate registration and to support the clinical workflow.… more
- Casella Waste Systems Inc. (Clifton Park, NY)
- …as needed\. + Builds instant rapport with customers and lasting relationships with other call center team members based on trust and reliability\. + Utilizes ... ## Position Summary The Customer Care Representative provides outstanding service to our customers by...customers\. + Understands and strives to meet or exceed call center metrics while providing excellent consistent… more
- Cardinal Health (Albany, NY)
- …or equivalent work experience, preferred + 2-4 years' experience in high volume call center preferred where communication and active listening skills have been ... Skills with a focus on quality + Previous experience being able to achieve daily call center metrics including but not limited to average handle time, adherence,… more
- ASM Research, An Accenture Federal Services Company (Albany, NY)
- … **Required Qualifications** + High School Diploma or GED. + Minimum 2 years call center customer service experience. + Minimum 1 years of customer service ... The Senior Customer Service representative is responsible for providing leadership and coaching...creation of reporting, completion of logs, and monitoring of call volumes. + Responsible for providing support to customer… more
- Cardinal Health (Albany, NY)
- …equivalent work experience, preferred + 1-3 years of customer service experience in a call center environment, preferred + Fluent in English and Spanish (able to ... problem-solving, research and problem/dispute resolution. **_Job Summary_** This Bilingual Representative II, Customer Service Operations is responsible for providing… more
- Molina Healthcare (Albany, NY)
- …members and pharmacies. * Assists with clerical tasks and other day-to-day pharmacy call center operations as delegated. * Effectively communicates plan benefit ... pre-work up to case preparation. * Proactively identifies ways to improve pharmacy call center member relations. **Required Qualifications** * At least 1 year… more
- New York State Civil Service (Albany, NY)
- …either in an environment with substantial face-to-face interaction or in a call center environmentOR2: 30 college semester credit hoursTransfer:One year of ... NY HELP Yes Agency Motor Vehicles, Department of Title Motor Vehicle Representative 1, G-9 (NY HELPS) Occupational Category Clerical, Secretarial, Office Aide Salary… more
- Ford Motor Company (Albany, NY)
- …other third parties while maintaining high levels of customer satisfaction in a call center environment. + Representatives will navigate multiple systems to ... vehicle financing or leasing. + The primary focus of a Customer Service Representative is to build customer relationships and brand advocates by servicing customers… more
- Lumen (Albany, NY)
- …degree OR 2+ years of experience in sales, lead generation, or call center environments. + Self-driven, organized, coachable, curious, goal-oriented, energetic, ... fast-paced, high-impact, and collaborative, this is your moment. As a Sales Development Representative I (SDR I) at Lumen, you'll be the spark that ignites our… more
- Sharecare (Albany, NY)
- …+ Proactively educate caller on program benefits. + Meet or exceed established call center metrics, attendance standards and quality levels. + Use computer ... To learn more, visit www.sharecare.com . **Job Summary:** The Customer Service Representative (CSR) answers inbound calls from members and providers, inputs data,… more
- Molina Healthcare (Albany, NY)
- …**Required Qualifications** * At least 1 year of related experience, including call center or customer service experience, or equivalent experience combination ... * Adheres to pharmacy policies and procedures related to appropriate call resolution/transfer to internal departments as required. * Utilizes appropriate resources… more