- TEKsystems (Odenton, MD)
- …Level II certification + TS/SCI clearance + Fully on-site Top Skills Help desk support , Customer service , Technical support , Troubleshooting, Help ... for PC, server, mainframe applications and hardware. -Handles problem that the first-tier of help desk support is unable to resolve. -May interact with… more
- General Dynamics Information Technology (Washington, DC)
- …Required:** None **Job Family:** Help Desk **Skills:** Customer Service , Help Desk Support ,Troubleshooting **Certifications:** Security+, CE - ... 4 + years of related experience **US Citizenship Required:** Yes **Job Description:** Help Desk Technician Transform technology into opportunity as a Help… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …Polygraph **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Customer Service ,Remote Support ,Troubleshooting **Certifications:** ... 2 + years of related experience **US Citizenship Required:** Yes **Job Description:** Help Desk Technician III Transform technology into opportunity as a … more
- ManTech (Herndon, VA)
- …proper integration, efficient operations, coordination, maintained urgency, and execution of activities to support help desk operations and services to the ... assisting to deconflict resource allocation issues providing efficient help desk support and services...management. + 4+ years of hands-on leadership experience in service desk support and operations.… more
- ManTech (Washington, DC)
- …the help desk operations. Direct and supervise staff providing call center support , service desk support , and switchboard operations support . ... including hiring, training, performance evaluation, and scheduling. + Develop and implement help desk policies, procedures, and service level agreements… more
- Chenega Corporation (Arlington, VA)
- …level agreements (SLAs). + Oversee onboarding, and training of new Help Desk Technicians. + Establish and maintain service level agreements (SLAs) for ... reporting of all support requests. + Provide technical guidance and support to the Help Desk team, escalating complex issues as needed. + Proactively… more
- TekSynap (Chantilly, VA)
- …catalog and support for other IT service management functions. The Help Desk Support Techwill: + Providetechnical advice and guidance on ... **Responsibilities & Qualifications** **RESPONSIBILITIES** The ** Help Desk Support Technician**... Technician** willperformor provide supportas part of a24/7, 365-day Service Desk (SD) to support … more
- General Dynamics Information Technology (Arlington, VA)
- …management of a technical support team. + Experience developing and providing Service Level Agreements and Help Desk deliverables. + **Required ... Help Desk **Skills:** BMC Remedy Ticketing System, Help Desk Support ,IT Help...network technicians, infrastructure technicians, and application engineers to restore service and/or identify and correct core problem. + Simulates… more
- Koniag Government Services (Washington, DC)
- Help Desk Specialist Washington, DC, USA Req #645 Wednesday, July 2, 2025 **Koniag Management Solutions** , a Koniag Government Services company, is seeking a ... Help Desk Specialist with a Top-Secret clearance...access control and security procedures + Process and track service requests using ITIL-based incident management + Support… more
- Excentium (Falls Church, VA)
- …Desk Technician ID:471 Department:All Location:Falls Church, VA Description Help Desk Technician Excentium, Inc. is a Service -Disabled Veteran owned small ... US Citizenship LOCATION: Falls Church, VA Responsibilities: + The Help Desk Specialists will provide support... for incident resolution and requests reported to the service desk . + The Specialists are responsible… more
- SMX (Fort Belvoir, VA)
- Service Desk Lead (4286) (Ft. Belvoir, VA) (TS/SCI)at...IT help desk services, managing IT help desk support , ensuring platform reliability ... Fort Belvoir, VA SMX is actively seeking a **Senior Help Desk Manager** for a full-time, on-site...and security, and collaborating with other IT leaders to support integration efforts and align operational strategies with organizational… more
- General Dynamics Information Technology (Washington, DC)
- …listed at the bottom. GDIT has an amazing opportunity for a Help Desk Technician to provide world-class IT support to our prestigious clientele at the ... levels of the federal government in the heart of our nation's capital. As a Help Desk Technician, you are the foundation of our overall approach to executive… more
- MPR Associates (Alexandria, VA)
- …specialty engineering services and consulting firm, is actively seeking a capable and motivated Service Desk Manager to join our IT team. If you are seeking ... an exceptional place to work. General Job Description The Service Desk Manager is responsible for the...resolve, and document issues. + Contact vendors to request service and support with products. + Install,… more
- Koniag Government Services (Vienna, VA)
- …**Other details** + Job Family Client Techncial Support and Training + Job Function Help Desk Support Tech + Pay Type Hourly + Vienna, VA 22180, ... Help Desk Technician - 2nd Shift... Help Desk Technician - 2nd Shift Vienna, VA 22180,...Services company, is seeking an experienced ** Service Desk Representative** with a **Top-Secret Clearance** to support… more
- Amentum (Washington, DC)
- …collaborative telephony solutions within a zero-trust framework to users. You will provide direct Help Desk support , both in person and virtually, to users ... the problem to ensure a timely resolution. Ensure that all phases of help desk support are properly coordinated, monitored, logged, tracked, and resolved… more
- General Dynamics Information Technology (Chantilly, VA)
- …Required:** None **Job Family:** Help Desk **Skills:** Active Directory (AD), Help Desk Support ,Technical Support **Certifications:** Security CE ... And our work depends on a ** Help Desk Technician** joining our team to support ...a AA/AS. 3+ years of directly related experience supporting help desk operations or customer service… more
- TekSynap (Washington, DC)
- …of customer satisfaction and timely resolution of issues. + Supervise help desk staff and provide guidance and support as needed. **REQUIRED QUALIFICATIONS** ... LANT Customer Relation Management (CRM) team, and CNIC leadership. + Manage a help desk operation supporting approximately 800 customers, ensuring high levels… more
- Westat (Rockville, MD)
- **28240BR** **Job Title:** Help Desk Agent (Hourly) **Location:** MD - Rockville **Job Description:** Westat is seeking Help Desk Agents who will be ... ticket-tracking software. * Promptly follow up on all assigned Help Desk tickets. * Agents are required...Qualifications:** * A minimum of 1 year of customer service or call center experience. * US Citizenship is… more
- Amentum (Washington, DC)
- As a Top Secret cleared Service Desk Support Specialist...problems. You will ensure ensures that all phases of help desk support are properly ... ensure a timely resolution. Ensures that all phases of help desk support are properly...and triage user-reported issues * Resolve user issues and service desk tickets efficiently by offering step-by-step… more
- Amentum (Washington, DC)
- As a Top Secret cleared Service Desk Support Specialist...problems. You will ensure ensures that all phases of help desk support are properly ... ensure a timely resolution. Ensures that all phases of help desk support are properly...and triage user-reported issues * Resolve user issues and service desk tickets efficiently by offering step-by-step… more