- ASM Research, An Accenture Federal Services Company (Springfield, VA)
- Looking for a motivated and customer-focused Service Desk Technician ( Tier 1 . 5 ) to join our support team operating within a secure Azure enterprise ... part in keeping operations running smoothly while delivering exceptional service to end users. This is a great opportunity...with established SLAs and SLOs. + Troubleshoot and resolve Tier 1 . 5 -level issues related to… more
- ASM Research, An Accenture Federal Services Company (Washington, DC)
- …School Diploma or GED. + -2- 5 years of applicable work experience + - 1 -3 years ITIL experience + Clearance Level - Secret **Primary Job Specific Skills** + SAP ... include addressing a wide range of incidents and managing service requests through the ServiceNow ticketing platform. This position...reporting insights, as needed + Attains a minimum of 85. 5 % of working hours each day in an available… more
- Leidos (Springfield, VA)
- **Description** The Digital Modernization Sector at Leidos is seeking a Tier II Incident Management Technicianto support computer data communications systems, ... and Maintenance (O&M) tasks. The job duties of theGNOC Tier II Incident Management Technicianare as follows: + Support...records are accurate. + Leverage knowledge of OSI layers 1 , 2, and 3 to troubleshoot various network faults… more
- Motion Recruitment Partners (Washington, DC)
- …minimum of 5 years of experience providing desk side and/or service desk IT support, specializing in troubleshooting end-user issues with hardware and software. ... Mobile Device IT Administrator - Tier III Washington, DC **Onsite** Contract to Hire...networking. + CompTIA A+ certification may be substituted for 1 year experience. **Duties:** + Responsible for providing IT… more
- Black Bear Technology Solutions, LLC (Adelphi, MD)
- …Location: Adelphi, MD Position Overview: The Service Desk Technician - Intermediate provides Tier 1 and Tier 2 technical support to end users under ... Service Desk Technician - Intermediate Clearance Required: Active...escalating complex cases as needed. Key Responsibilities: + Deliver Tier 1 & 2 technical support to… more
- COMSO, Inc (Fort Meade, MD)
- …and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. + Provides Tier 1 (Help Desk) and Tier 2 and Tier ... CE certifications. + Eight (8) years of experience with Service Management (ITSM) is required. + ITIL 4 platform...of configuration and operation of IT systems + Provide Tier 1 (Help Desk) problem identification, diagnosis… more
- NuAxis Innovations (Washington, DC)
- …seeking a talented and motivated ** Service Desk Manager** for a Full-Time position. **Summary:** The Service Desk Manager oversees Tier 1 and Tier 2 ... service desk KPIs. + Drive knowledge management, self- service portal adoption, and Tier 0 enablement...+ HDI Support Center Manager or equivalent certification. + 5 + years of experience managing IT service … more
- COMSO, Inc (Fort Meade, MD)
- …and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. + Provides Tier 1 (Help Desk) and Tier 2 and Tier ... may be substituted for a bachelor's degree. + Five ( 5 ) years' experience as a SA in programs and...of configuration and operation of IT systems + Provide Tier 1 (Help Desk) problem identification, diagnosis… more
- Washington Metropolitan Area Transit Authority (Washington, DC)
- …help desk supporting customers across multiple locations. + Provides Operation Management of Tier 1 and Tier 2 services including preliminary diagnostics ... role includes managing a distributed and tiered support structure ( Tier I, II, and III) to ensure timely and...5 ) years of progressively responsible experience in managing service desk activities. + Must include three (3) years… more
- Synergy ECP (Columbia, MD)
- …Administrator Columbia, MD (http://maps.google.com/maps?q=Columbia+MD+USA+21046) Description Level 1 System Administrator Provides support for implementation, ... resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier I (Help Desk) and Tier II (Escalation) problem… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem ... of configuration and operation of IT systems + Provide Tier 1 (Help Desk) problem identification, diagnosis...may be substituted for a bachelor's degree. + Five ( 5 ) years experience as a SA in programs and… more
- CACI International (Annapolis Junction, MD)
- …across client/server, storage, network devices, and mobile environments. The candidate will provide Tier 1 through Tier 3 support, assist with issue ... to support critical infrastructure with the highest standards of service and reliability. We're looking for a skilled System...daily operations and configuration of IT systems + Perform Tier 1 (Help Desk), Tier … more
- Eliassen Group (Washington, DC)
- …+ Description + Recommended Jobs **Description:** We are seeking a highly skilled and experienced Tier 1 & 2 Security Operations Center (SOC) Manager to lead a ... and messaging. + **Advanced Analysis:** Conduct advanced analysis of Tier 1 and Tier 2...metrics, actions, and trends. **Experience Requirements:** + Minimum of 5 years of relevant experience in security operations and… more
- Jovian Concepts, Inc. (Annapolis Junction, MD)
- …problem resolution for all of the client/server/storage/network devices, mobile devices, etc. + Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem ... support for implementation, troubleshooting and maintenance of IT systems. + Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of… more
- Nightwing (Annapolis Junction, MD)
- …and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem ... Provide support for implementation, troubleshooting, and maintenance of IT systems. Provide Tier 1 (Help Desk) problem identification, diagnosis, and resolution… more
- Synergy ECP (Columbia, MD)
- …resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier I (Help Desk) and Tier II (Escalation) problem ... support for implementation, troubleshooting and maintenance of IT systems + Provide Tier I (Help Desk) problem identification, diagnosis and resolution of problems +… more
- DCCA (Annapolis Junction, MD)
- …MD Job Code 2195 # of Openings 1 Apply Now (https://phg.tbe.taleo.net/phg02/ats/careers/v2/applyRequisition?org=DCCAMD&cws=39&rid=2195) DCCA is a veteran-owned ... resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier I (Help Desk) and Tier 2 (Escalation) problem identification,… more
- Virtual Service Operations (Lorton, VA)
- …improvement initiatives. Responsibilities: + Serve as the escalation point for complex network issues from Tier 1 and Tier 2 support. + Lead the diagnosis ... existing infrastructure. + Provide mentorship and technical guidance to Tier 1 and Tier 2...technology, or a related field (or equivalent experience). + 5 + years of experience in network operations, engineering, or… more
- CACI International (Annapolis Junction, MD)
- …resolution for all of the client/server/storage/network devices, mobile devices, etc. You will provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem ... users in accessing and using IT systems + Provide Tier 1 (Help Desk) and Tier...understanding of system administration interdependencies as part of the Service Oriented Architecture (SOA) + Analyze and resolve complex… more
- Capital One (Mclean, VA)
- …aligned with industry best practices and enterprise standards, while providing Tier 2 technical support. Collaboration with senior engineers and cross-functional ... Support & Troubleshooting:Provide comprehensive technical support, serving as a Tier 2 escalation point, diagnosing system faults, performing root-cause analysis,… more