- AssistRx (Overland Park, KS)
- …strategic, and patient-centered leader to oversee all aspects of our mail -order pharmacy call center operations. The Director of Call Center ... partners. This leader will have full ownership of daily call center performance, workforce management, quality monitoring,...including at least 3 years in a senior or director -level role. + Proven track record of scaling operations,… more
- AssistRx (Overland Park, KS)
- …excellence. Reports to Director , Pharmacy. + Maintains and improves call center operations by monitoring system performance, identifying and resolving ... escalated calls, complaints, questions, and queries as necessary + Collaborates with call center management staff to execute programs to facilitate conversion,… more