- Sallie Mae (Newton, MA)
- … journey maps and design personas using multiple sources of existing customer insight, analytics , operational data and new primary research + Co-manage ... mission to power confidence as students begin their unique journey . To help them plan their higher education, successfully...and grow your strategy muscles? We're looking for a ** Manager of Consumer Insights** to join a small but… more
- Wayfair (Boston, MA)
- …experience. Restricted stock units will be provided as part of the compensation package. Analytics Manager , Journey Optimization At Wayfair, we care deeply ... shopping for the home simple, seamless, and reliable. The Journey Optimization team serves as the strategic engine behind...Need + 5+ years of experience in strategy, consulting, analytics , operations, or customer experience in a… more
- Staples (Framingham, MA)
- …Adobe Experience Cloud products (eg, AEP, Adobe Target, Adobe Analytics , Audience Manager , Customer Journey Analytics , RTCDP). + Translate business ... stakeholders, product owners, and engineering teams to architect scalable, customer -centric digital experiences that drive engagement, personalization, and business… more
- Beth Israel Lahey Health (Charlestown, MA)
- …just taking a job, you're making a difference in people's lives.** The Marketing Analytics Manager is responsible for collecting and analyzing marketing data to ... experience peers, and other relevant teams to measure marketing effectiveness. The Manager brings both marketing analytics expertise and an understanding of… more
- Ford Motor Company (Boston, MA)
- …developing and delivering cutting-edge software subscriptions and services that enhance the customer journey and unlock new revenue streams. The Global Data, ... Insights & Analytics (GDIA) organization is Ford's central hub for data...for Ford's Integrated Services, aligning with overall business objectives, customer experience goals, and GDIA's enterprise data strategy. +… more
- ServiceNow, Inc. (Waltham, MA)
- …to do in this role:** We are seeking a highly motivated **Senior Sales Analytics & Reporting Manager ** to support our Hyperscaler Sales Organization. You will ... work. But this is just the beginning of our journey . Join us as we pursue our purpose to...In this role, you will: + Be the strategic analytics partner for sales analytics , insights, reporting… more
- Verndale (Boston, MA)
- …+ Implement analytics configurations for Google Analytics including Google Analytics 4 (GA4) via Google Tag Manager + Implement tracking and other ... About the Digital Analytics Lead Position The qualified candidate will be...implement required tracking via tag management (ie Google Tag Manager , Tealium, ADM, etc.), and understand data collection and… more
- IBM (Cambridge, MA)
- …time-to-insight for the Hashicorp Marketing organization and Leadership teams As a Data Analytics Manager , you will work closely with the subject-matter experts ... IBM Software means you'll be part of a team that transforms our customer 's challenges into industry-leading solutions. We are an infinitely curious team, always… more
- Santander US (Boston, MA)
- Senior Associate, Credit Card Portfolio Strategy & Analytics , Boston, MA Country: United States of America **Your Journey Starts Here:** Santander is a global ... employees are our greatest asset. Our focus is on fostering an enriching journey that empowers you to explore diverse career opportunities while nurturing your… more
- The Hertz Corporation (Boston, MA)
- …or other service-intensive industries where in-person experiences are core to the customer journey + Demonstrated success driving change across a matrixed ... We are seeking a Customer Experience Manager to lead CX...and drop off experiences + Partner with Insights & Analytics to shape CX narratives and drive data-informed decisions… more
- SAP (Burlington, MA)
- …based on deep understanding of the key inflection points and milestones across the customer journey . Leveraging specific customer data points, health scores, ... team that wants you to grow and succeed. We are seeking a Digital Customer Success Manager for SAP's Business Transformation Management (BTM) Suite, including… more
- Humana (Boston, MA)
- …Journey Optimizer and Adobe Experience Platform + Strong understanding of customer journey logic, event triggers, decision orchestration, and personalization ... put health first** Humana's Marketing organization is seeking a Marketing Automation Manager who specializes in Adobe Experience Platform (AEP) and Next Best Action… more
- Citizens (Westwood, MA)
- … analytics , content testing, and cross-channel orchestration. + Leverage voice-of- customer insights and journey diagnostics to refine content, campaigns, ... stages. This role plays a critical part in connecting go-to-market strategy, customer journey mapping, and performance execution to ensure a frictionless,… more
- CVS Health (Boston, MA)
- …to bring analytics -focused products to market. Additionally, as a Product Manager , you will support the dissemination of best practices (design thinking, agile ... we do it all with heart, each and every day. **Position Summary** CVS Health's Analytics & Behavior Change (A&BC) is an organization working to solve some of the… more
- CVS Health (Wellesley, MA)
- …we do it all with heart, each and every day. Position Summary CVS Health's Analytics & Behavior Change (A&BC) is an organization working to solve some of the most ... at the intersection of technology and healthcare. A&BC leverages advanced analytics , machine learning, modeling, and hypothesis-driven approaches to transform data… more
- Staples (Framingham, MA)
- …and omnichannel marketing initiatives. You will lead efforts to enhance the customer journey , drive conversion, and increase retention by delivering seamless ... experience that our customers expect. We do this through customer insights, analytics , and testing to build...preferred + Experience in print services, digital merchandising, and customer journey optimization within a B2B or… more
- CVS Health (Boston, MA)
- …role is central to helping millions of members easily navigate their healthcare journey by embedding the customer voice throughout the product lifecycle, ... with heart, each and every day. **Position Summary** CVS Health is seeking a Senior Manager , AI & Digital Product Manager to drive the strategy and execution of… more
- Navient (Boston, MA)
- …of lifecycle marketing through new channels and capabilities. + Own customer journey development, including strategy, creative briefing, audience segmentation, ... Marketing Manager , you will play a strategic role in shaping the customer journey and executing lifecycle campaigns that drive deeper engagement, retention,… more
- Pegasystems (Boston, MA)
- …engagement optimization, including experience with real time customer decisioning, customer journey analytics , conversion optimization, and marketing ... implementation guidance, leveraging CDH's decisioning engines, AI-powered recommendations, and customer journey optimization. + Partner with account teams,… more
- Capital One (Cambridge, MA)
- …intelligent and personalized customer experiences. We are seeking a senior Product Manager to join the Enterprise Model Platform (EMP) team to drive the strategy ... Senior Product Manager , Enterprise Model Platform (EMP) Training Product Management...finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of… more
