- ASM Research, An Accenture Federal Services Company (Boston, MA)
- …and clinical conferences + Supports quality and risk management to meet call center target metrics + Ensures complete and accurate documentation in case management ... system (CMS) + Assists direct reports to deescalate callers, navigates resources, resolves complex concerns, and assesses and takes action in crisis situations + Demonstrates understanding of military culture and addresses Service members by their rank, thanks… more
- Tufts Medicine (Boston, MA)
- …typically acquired through advanced education. A specialist level role that is a recognized subject matter expert in job area typically obtained through ... Summary** The newly created Bonham Lab at Tufts Medical Center in downtown Boston is seeking a highly motivated...experience. A specialist level role that is a recognized subject matter expert in job… more
- Veterans Affairs, Veterans Health Administration (West Roxbury, MA)
- …of activities and updates to the pharmacy team. When assigned, acts as the subject matter expert and/or administrator for various systems, services, programs ... clinical work and assignments, as assigned by the pharmacy supervisor . Responsibilities Inherits all position requirements, competencies, functions, duties, and… more
- Beth Israel Lahey Health (Westwood, MA)
- …and business operations. **Job Description:** **Essential Responsibilities:** 1. Serves as a subject matter expert for physicians, administrators, clinical ... timely and accurate manner; escalates complaints accordingly; maintains frequent phone contact with patient, provider and pharmacy staff; and clarifies prescription… more
- Cayuse Holdings (Boston, MA)
- …training through shadowing opportunities and explanation of work processes. + Act as a subject matter expert for supported products and processes. + Acts ... or issues. + Manage agents on duty and ensure contact volume are handled within Service Level Agreements. +...equivalent work experience in a related field. + Previous supervisor experience in a call center environment… more