- State of Massachusetts (Everett, MA)
- …**Administrative Services* **Organization:** **Department of Elementary and Secondary Education* **Title:** * Contracted Problem Resolution Specialist * ... areas. Please note that pursuant to Massachusetts general law, contracted employees are not paid for the eleven scheduled...to members of the public. The primary duties of Problem Resolution Team Specialists are: 1. Complaint… more
- Xerox (Boston, MA)
- …**Essential Functions:** + Use of Computer: Email, MS Word, Excel, PowerPoint. + Problem resolution and escalation. + Excellent verbal and written communications ... Remote Support Specialist **General Information** Press space or enter keys...achieving measurable service levels, as documented per individual account contracted services. **Job Responsibilities and Essential Functions:** **Operations Support:**… more
- Fallon Health (Framingham, MA)
- …department and incoming/outgoing calls with the goal of first call resolution with each interaction. **Responsibilities** Note: Job Responsibilities may vary ... with the member, the Clinical Integration team, and Primary Care Providers, Specialist and other community partners, to ensure a cost effective quality outcome… more