- Point32Health (Canton, MA)
- …direction of the Director, Customer Experience (CX), the CX Measurement & Improvement Program Manager is directly responsible for leading two heavily ... internal colleagues, working with external vendors or stakeholders and ensure year-over-year customer experience improvement . Using a research-based and… more
- Point32Health (Canton, MA)
- …the healthcare industry or consulting industry + Project/program management, customer experience measurement & improvement , and business plan development ... and strategic improvement plans that execute against improvement opportunities. The Customer Experience ...plans that execute against improvement opportunities. The Customer Experience Manager manages multiple data-driven … more
- Sanofi Group (Cambridge, MA)
- …will support Sanofi's North American brand marketing teams to execute meaningful, customer centric, agile marketing across all of Sanofi's channels. The team ... and a transformation function responsible for the organization and delivery of continuous improvement to marketing operations processes. The NA GTMC OC team has been… more
- M&T Bank (Boston, MA)
- …decisions based on value, even in a complex and changing environment. Has experience developing a measurement framework to show the impact of learning ... **Overview** The Learning Experience Strategy Product Owner will be accountable for...across the bank. Our Practice Development offerings support multiple customer types, including product owners, agile teams, program leaders,… more
- Tecomet (Wilmington, MA)
- …on CMM programming. This will be accomplished within Tecomet's principles of continuous improvement , customer driven innovation and a win first culture, while ... manufacturing industry preferred; + AS9100/ISO 9001, and Aerospace and Defense customer interaction experience preferred; **WORK ENVIRONMENT / PHYSICAL… more
- Citizens (Westwood, MA)
- …inform continuous improvement / learning agendas for all phases of customer experience (account opening, engagement, servicing, etc) to identify and ... Engagement business products and experiences to prioritize and optimize improvements in customer experience + Lead matrixed teams in using data & analytics… more
- WATTS (North Andover, MA)
- …work instructions are set. . Direct the activities of safety awareness, facilities improvement , 5-S, Visual Measurement System, Standard Work, single piece flow ... financial reporting. . Forward thinking with a mindset for continuous process improvement , customer satisfaction and employee morale. Must possess appreciation… more
- Beth Israel Lahey Health (Beverly, MA)
- …to phlebotomist) (drawing of blood, spinning of bloods) Clinical and Quality/ Improvement Competency Meets expectations and maintains competencies of new hire ... verification and participates in education programs provided. Is alert to Quality Improvement and CQI issues as well as to unsafe working conditions. Notifies… more
- Wilson Language Training (Boston, MA)
- …story for internal and external audiences. + Utilize findings to guide program improvement activities. + Respond to customer questions and support proposal ... as applicable. + Oversee implementation of pilot studies to guide program improvement activities and communications with clients. + Recruit research partnerships and… more
- Northrop Grumman (Hopkinton, MA)
- …fostering and leading in a culture of continuous improvement + Working experience with the test and measurement of antenna and RF passive components, ... experience : scheduling, budgets, product costing, internal and external customer interface, reports and presentations, PDR's CDR,s etc. + Experience… more
- Teleflex (Chelmsford, MA)
- …to structure activities. * Provide input on projects for supplier process improvement and process qualifications. **Education / Experience Requirements** * BA ... all our customers from end to end. We pride ourselves on being totally Customer Centric in our unrelenting focus on Improving Quality, Service and Value as perceived… more
- M&T Bank (Boston, MA)
- …of mindsets, behaviors and practices grounded in agility, change management, process improvement and customer - experience . Transformation Enablement is a new ... + Leading people for at least 3 years + Experience creating the strategy and building a measurement...early-stage design, testing and development in addition to continuous improvement of offerings is critical. + ** Customer … more
- Vontier (Boston, MA)
- …and other programs such as time payment (TP) blasts + Complete performance improvement plan and measurement of franchisee performance vs. benchmarks during ... of our New Franchise Distributors on business strategies, sales training, customer relations, computer skills, warranty item returns along with the processing… more
- State of Massachusetts (Boston, MA)
- …business customers succeed in meeting their goals by providing outstanding customer service, competent advice and guidance, and high-quality products and services ... performance under state-wide contracts. This may include providing technical support, process improvement support, or advising on new methods that could help them… more
- US Bank (Boston, MA)
- … customer obsessed in driving product planning, visioning, development, management, and customer experience to deliver on our human + digital product strategy ... Manages across channels to define and deliver product performance goals (eg, revenue, customer experience , etc.). + Gathers competitive, customer , market,… more
- Lionbridge Technologies (Boston, MA)
- …teams to ensure customer satisfaction and implement continual process improvement , measurement /benchmarking, and automation across all lines of service ... and direction to global operations teams for owned account(s) + Consistently drive excellent Customer experience and service + Establish and monitor KPIs and QBR… more
- Teradyne (North Reading, MA)
- …physics, and silicon-photonic fabrication processes. + Working knowledge of optical measurement techniques and equipment. + Experience with automation and ... that helps employees, and communities, thrive. Our Purpose: TERADYNE, where experience meets innovation and driving excellence in every connection. We are… more
- Beth Israel Lahey Health (Burlington, MA)
- …unit resources and setting-based experts. 3. Is knowledgeable about current performance improvement activities and measurement data of unit and new product ... Participates in hospital and nursing committees 6. Develops and monitors continuous improvement initiatives on the unit. 7. Assures maintenance of educational files,… more
- Beth Israel Lahey Health (Burlington, MA)
- …unit resources and setting-based experts. 3. Is knowledgeable about current performance improvement activities and measurement data of unit and new product ... Participates in hospital and nursing committees 6. Develops and monitors continuous improvement initiatives on the unit. 7. Assures maintenance of educational files,… more
- Sunrise Senior Living (Burlington, MA)
- … engagement. + Leads the development and regular review of the engagement improvement plan. + Effectively resolves customer concerns through consistent use of ... operations supervision, and leading a team through change. + Previous sales experience preferred, including building customer relationships, and resolving … more