- SHI (Boston, MA)
- **Job Summary** The Sr. ITAM Customer Success Manager (SR. CSM) is responsible for managing, expanding and renewing contracts with SHI's customers. The SR. ... end-users' representative on technology/business issues. + Work closely with Sales, Customer Success Manager and/or Project Management for account creations,… more
- Quadient (Boston, MA)
- …grow your career - and help our future-focused team lead the way. Position: Customer Success Manager Remote role _People-powered_ Quadient helps people ... role in our future** We currently have an opportunity open for a Customer Success Manager . We offer an exciting, fast-paced remote work environment, and… more
- Trellix (Boston, MA)
- **_Job Title:_** Customer Success Manager **_Role Overview:_** The Customer Success Manager (CSM) is responsible for driving customer ... services, educational offerings, and support. Ultimately, in addition to the prime customer success focus, this role promotes retention and loyalty leading to a… more
- Wolters Kluwer (Boston, MA)
- The ** Customer Success Manager , Lippincott Solutions** is responsible for driving the implementation of all Nursing Solutions products into existing and new ... targeted, scheduled lead generation campaigns as directed by Sales Manager . This would include phone calls, email campaigns, and...if no degree, 3 years of sales support or customer success experience. **Required Experience: 2+ years… more
- Cleo (Boston, MA)
- ** Customer Success Manager ** at Cleo (US) Remote Cleo is a cloud integration technology company focused on business outcomes. Every day, we ensure that each ... over recent years. **What You Will Be Doing** + Uphold Cleo's Customer Success strategy and processes ensuring that 100% of interactions are accurately recorded… more
- Trellix (Boston, MA)
- **_Job Title:_** Sr. Customer Success Manager , Public Sector **_Role Overview:_** Role Overview Reporting to the Director, Customer Success ... Management you will be responsible for managing a team of Customer Success Managers responsible for customer on-boarding, product adoption and usage… more
- PagerDuty (Boston, MA)
- …explore life at PagerDuty, discover opportunities, and sign-up for job alerts! The Principal Customer Success Manager is aligned at the customers' key ... and fostering strong relationships to help customers accelerate their digital journey. Customer Success Managers are working directly with customers that can… more
- Insight Global (Cambridge, MA)
- Job Description An employer is looking for a Senior Customer Success Manager in the Bay Area. This person will be the second CSM in California to help cover ... Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements -3+ years of Customer Success Experience -Experience in a biotech or… more
- Verint Systems, Inc. (Boston, MA)
- …Job Function:** Verint's Experience Management (XM) business unit is seeking an experienced Customer Success Manager (CSM). The CSM position is responsible ... health of assigned accounts to ensure retention and renewal success as the advocate through the customer 's...renewal success as the advocate through the customer 's Verint Journey. The CSM is responsible for the… more
- Mastercard (Boston, MA)
- …decisions, drives innovation and delivers better business results. **Title and Summary** Customer Success Operations Manager SessionM, a Mastercard Company, ... innovative technology and services. SessionM is looking for a highly motivated Customer Success Operations Manager to drive insights for our business through… more
- Fresenius Medical Center (Lexington, MA)
- PURPOSE AND SCOPE: The purpose of the Joint Venture (JV) Customer Success Manager (CSM) is to **maximize customer value** by fostering strong ... and FKC JVs, working proactively to prevent issues and promote continued success . **Physical Duties and Responsibilities** + Directly communicates with JV Finance… more
- Wolters Kluwer (Boston, MA)
- **Project Manager ( Customer Success Specialist) - Remote R0037213** **Job Description Summary:** The Customer Success Specialist - Project Manager ... Services for enterprise customers. In this capacity, the Project Manager will be the main contact for the ...Manager will be the main contact for the customer and internal partners during onboarding. They are responsible… more
- iCIMS (Boston, MA)
- …5+ years of prior experience in a customer facing role with accountability for customer success and renewals in a SaaS environment or experience in a talent ... tools including Gainsight, you'll build and continually update mutual success plans, aligning customer goals with an...and continually update mutual success plans, aligning customer goals with an effective talent acquisition strategy. With… more
- Cengage Group (Boston, MA)
- …please see https://www.cengagegroup.com/about/inclusion-and-diversity/ . **What you'll do here:** The ** Manager , Revenue Operations, Customer Success ** will ... indicators, tools and analytics that support the US Higher Education Customer Success organization, as well as driving continuous improvement in process design… more
- Google (Cambridge, MA)
- …customer organizational structures, developing technology programs, defining milestones, success criteria, resource allocation, and on-time delivery. + Experience ... practical experience. + 6 years of experience in a customer -facing role and driving customer development programs....Partner with customers, account teams, and executives to drive success and meet business objectives. + Guide IT executives… more
- Amazon (Boston, MA)
- …you need to invent with us in ways that are rewarding, fulfilling and fun. The Customer Success (CSM) team is the primary link between AR and Operations coaching ... enabling product and/or process changes to improve system performance and customer sentiment. The successful candidate will work backwards from customer… more
- ThermoFisher Scientific (Cambridge, MA)
- …**DUTIES:** * Provide technological and process simplification solutions to drive business simplification, standardization & transformation. * Work collaboratively ... with all levels of business stakeholders to drive global initiatives and strategies for adopting Automation Capabilities (RPA, Workiva, Dodeca, workflow tools, Process re-engineering) and lead the execution of automation solutions that optimize Finance… more
- Dynatrace (Waltham, MA)
- …Use Cases) engagements to enterprise level clients. + Coordinate with Account Executive, Customer Success Manager (CSM), Project Coordinator and client to ... AppSec, Extension, and Business Insights services. + Work with Account Executives, Customer Success Managers, and Regional Service Managers (RSM) to establish… more
- Amazon (North Reading, MA)
- …seeking an individual for a detail-oriented, experienced, and professional Technical Program Manager . The Project Management Office (PMO) serves as a central hub for ... project oversight, governance, and support, ensuring that projects are executed effectively and aligned with business objectives. The individual will drive cross-functional safety and support programs. To be successful, this TPM must be comfortable working in… more
- Nutanix (Boston, MA)
- **Revenue Enablement Program Manager & Curriculum Developer - Customer Success ** EditShareCopy for Jobvite **Hungry, Humble, Honest, with Heart.** **The ... as a Revenue Enablement Program Manager and Curriculum Developer for Customer Success to manage and drive the success of our subscription-based sales… more