- Bright Horizons (Newton, MA)
- **What you will be doing:** The IT Service Desk Team Lead at Bright Horizons plays a critical role in providing advanced technical support to our ... internal users through direct engagement on tickets, service level monitoring and team mentorship. They are a part of a dynamic team that ensures smooth… more
- Sunrun (Boston, MA)
- …of Service Desk staff + Provide assistance and guidance to Service Desk Team + Create progression plans, understand employees passions, and ... with other IT Managers and integrate within Service Desk function + Communicating to other...Active Directory + Prior experience working in an Enterprise IT team + Knowledge of networking concepts… more
- American Institutes for Research (Waltham, MA)
- …documentation for web platform configurations, procedures, and troubleshooting guides. + Collaborate with the IT Service Desk team to resolve escalated ... valued and your contributions vital to our success. AIR's Corporate Business Systems team is seeking an Associate Web Applications Designer to join their innovative … more
- NuAxis Innovations (Boston, MA)
- **Tier II Service Desk Specialist** Location **Boston, MA** \# of openings **1** Salary Range (Min-Max) **00** **We are a federal IT company on a mission to ... Innovations, we celebrate diversity and the unique perspective each team member brings to his/her job, team ,...are currently seeking a talented and motivated **Tier II Service Desk Specialist** for a Full-Time position.… more
- Red River (Lexington, MA)
- …Tasks:** + Reporting to the VP of Account Management, oversee the day-to-day activities of the IT Service Desk to ensure users receive required support in a ... reached with clients. + Lead, coach and manage the service desk team made up...Desk reporting to management + Assist with managing IT projects that leverage Service Desk… more
- Beth Israel Lahey Health (Charlestown, MA)
- …GED required. 2. 1-3 years related work experience required in 2 plus years of Service Desk / IT Support experience supporting a large enterprise of end users ... includes logging, triaging, resolving, and timely follow up of service requests/incidents. The Service Desk ...orders or alerts by creating an incident/request using the IT Service Management Suite provided in an… more
- State of Massachusetts (Chelsea, MA)
- …and visitors to the Commonwealth of Massachusetts. *About the Role* The*EOTSS Service Desk team *is responsible for creating, troubleshooting, escalating, ... email, chat, or self- service portal within the IT Management system. Our team diagnoses and...and timely documentation of customer issues and resolution. The Service Desk is the first point of… more
- SHI (Boston, MA)
- …and improving overall service desk functions. The Product & MSP Service Desk Team is responsible for incident and problem management related ... **Job Summary** The ASG Service Desk Analyst will serve as...proud to be a $14 billion global provider of IT solutions and services. Over 17,000 organizations worldwide rely… more
- Pine Street Inn (Jamaica Plain, MA)
- …+ Experience with front line customer service and/or a similar front desk /customer service desk setting PHYSICAL ABILITIES/SKILLS: REQUIRED: + Ability to ... OF THE POSITION: SUMMARY OF THE POSITION: The Front Desk Guest Service Specialist (GSS) will assist...new employees + Work to foster the concepts of team -work and team -building within the Shift and… more
- SAIC (Hanscom AFB, MA)
- …Coordinator / Account Creator POC for of SAAR C1FAMS/R4 process + Support other service desk activities as needed + Provide first contact and incident resolution ... **Site Support Technical Specialist** to join our Cloud One team on a 24/7 support desk . The...skills **Desired Qualifications:** + 1-2 years experience as a Service Desk Agent + Experience working with… more
- CVS Health (Cumberland, RI)
- …to make health care more personal, convenient and affordable. Position Summary The IT Service Center Technician provides technical phone support for CVS Health ... queues as well as working with an internal escalation team to appropriately resolve or route issues. Acts as...details of requests are met within defined and documented Service Desk SLA's. + Consistently adheres to… more
- Red River (Lexington, MA)
- Red River is seeking a Service Desk Technician II with an active Secret clearance to join our growing team ! This position will work onsite with one of our ... support requests directly from our customers, as well as escalation from other team members. Our engineers are responsible for maintaining user uptime and improving… more
- Robert Half Technology (Lynn, MA)
- …server-related tasks. Requirements Qualifications: 4+ years of experience in help desk or IT support environments. Proficient troubleshooting skills. Excellent ... Description We are currently seeking a Tier III Help Desk Technician for an in-office position. The primary focus...oral communication and customer service skills. Willingness to provide after-hours support as needed.… more
- Sage Hospitality Group (Boston, MA)
- …timely and efficient service . + Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank ... guest to define how we can be distinctly 'of service ' to them - it's a guest changing philosophy...legendary urban charm. As part of the Front Office Team , you are the face of the ever-welcoming Hotel… more
- American Family Insurance - Corporate (Boston, MA)
- …territories. *Demonstrated experience providing customer-driven solutions, support or service . *Demonstrated ability to efficiently and effectively handle complex ... travel to an office location for in person engagement activities such as team meetings, trainings, and culture events. Internal candidates are encouraged to apply… more
- Marriott (Boston, MA)
- …Y **Relocation?** N **Position Type** Management **JOB SUMMARY** Manages a technical team of service providers and business analysts to provide support ... Help Desk environment with experience in supporting application or IT infrastructure customers. + Technical Certifications (Cisco, MCSE, etc.) + Strong… more
- Beth Israel Lahey Health (Charlestown, MA)
- …and supervise internal and external operations for IT support services, including 24/7/365 service desk and production operations. As a member of the senior ... IT leadership team , the role contributes to...services business line including user end point support, help desk and service desk operations...user end point support, help desk and service desk operations and a variety of… more
- CREO (Boston, MA)
- POSITION OVERVIEW The IT Engagement Manager will lead a team... Desk the single source of truth and service delivery channel for IT . + Oversee ... role will be directly accountable for providing services to several customers with a team of on and offshore resources. The IT Engagement Manager will directly… more
- Novo Nordisk (Lexington, MA)
- …Lab IT lead in Lexington and will collaborate closely with Boston Hub IT team . Additional internal stakeholders include IT applications teams from Novo ... both worlds to develop new medicines for patients. The team is comprised of collaborative, diverse and passionate people...ready to make a difference? The Position The Senior IT Engineer I - Labs will be responsible for… more
- Beth Israel Lahey Health (Woburn, MA)
- …phones._** **_5. Oversees the move to cloud based Five9 CCaaS for HR and IT Support Desk ._** **_6. Manages an operating budget of over 12,000,000._** **Primary ... **FLSA Status:** Exempt **When you join the growing BILH team , you're not just taking a job, you're making...(essential)** **Provides direction and leadership support for Level 3 IT Leadership. (essential)** **Develops and maintains Service … more