- Beth Israel Lahey Health (Charlestown, MA)
- …not just taking a job, you're making a difference in people's lives.** The Service Desk Analyst is responsible for delivering world-class support services ... triaging, resolving, and timely follow-up of service requests/incidents. The Service Desk Analyst interacts with all levels of BILH colleagues and… more
- Beth Israel Lahey Health (Charlestown, MA)
- …to find answers from documented solutions and research technical issues to resolution A Service Desk Analyst requires an attitude of constant learning, ... and accurately identify when issues should be escalated to Senior Service Desk Analyst for incidents/requests that require elevated support.** **Diagnose… more
- TEKsystems (Boston, MA)
- Description The Level One Service Desk Agent is the first point of contact for IT-related support requests from employees and contractors. This role supports a ... systems (Windows/macOS) o User accounts, access, and password resets * Log all service desk interactions in the IT service management (ITSM) tool, accurately… more
- Zones LLC (Boston, MA)
- …assistance to end-users experiencing difficulty using IT products and services. The Service Desk Analyst will troubleshoot, diagnose and resolve ... of customer products and services + Experience working on a help desk / service desk handling tickets preferred + Experience troubleshooting Desktop hardware… more
- CGI Technologies and Solutions, Inc. (Boston, MA)
- **Lab Computing Analyst ** **Category:** Service Desk / End User Services **Main location:** United States, Massachusetts, Boston **Position ID:** J0625-1587 ... . **Position Description:** CGI is seeking a Lab Computing Analyst to join our growing team supporting life science clients… more
- Owens & Minor (Boston, MA)
- …such as experience, skills, education and location. **Position Summary** The Sr. Pricing & Deal Desk Analyst is a critical support role within the Deal Desk ... working day + 401(k), eligibility after one year of service + Employee stock purchase plan + Tuition reimbursement...Sales, Marketing, and other stakeholders to complete the Deal Desk Pricing functions. **_*Current US Residents Only / **Preference… more
- Robert Half Technology (Woburn, MA)
- Description We are looking for a Senior Help Desk Analyst to join our team in Woburn, Massachusetts, and provide exceptional IT support to our organization. The ... and oversee configuration management processes. * Utilize ServiceNow to streamline service requests and improve IT operations. * Offer advisory and consultative… more
- Robert Half Technology (Needham, MA)
- …organization. This role entails a mix of technical expertise, customer service , and team collaboration. Key Responsibilities: + Escalation Management: Handle ... tickets, track asset inventory, and build a robust knowledge base for user self- service . + End-User Support: + Provide phone support (20-50 calls daily) and handle… more
- Robert Half Technology (Woburn, MA)
- …role or related discipline required 2+ years of experience in a support or service role, actively interacting with customers on a regular basis required 2+ years of ... software applications, including Microsoft Office Suite experience required IT Service Management ticketing tool such as ServiceNow, preferred Manufacturing… more
- Cayuse Holdings (Boston, MA)
- **Overview** **Job Title:** Help Desk Analyst **Cayuse Company:** Cayuse Commercial Services **Location:** Remote **Pay Rate:** $15-$17 per hour **The Work** ... Help Desk Agent provides customer service solutions within service level agreements using the company and project quality and quantity standards. It includes… more
- Parker Hannifin Corporation (Woburn, MA)
- …experience isrequired + Managing incidents and requests in coordination with global IT service desk , utilizing ITIL foundational principles. + This role is ... Digital & IT Senior Analyst Location : Woburn, MA, United States Job...preferred + CompTIA A+, preferred Skills: + Strong customer service orientation + Proficiency in English language, including speaking,… more
- CACI International (Hanscom AFB, MA)
- …the Business Analysis Body of Knowledge (BABOK) + Experience with ServiceNow or similar service desk solution This position is contingent on funding and may not ... Business Analyst Job Category: Information Technology Time Type: Full...support our DoD customer to implement an enterprise IT service delivery model that provides consistent, secure, high-quality, and… more
- Parker Hannifin Corporation (Woburn, MA)
- …Responsibilities: + Managing incidents and requests in coordination with global IT service desk , utilizing ITIL foundational principles. + Responsible for direct ... Digital & IT Analyst Location : Woburn, MA, United States Job...+ 2+ years of experience in a support or service role, actively interacting with customers on a regular… more
- Sevita (Boston, MA)
- …within the project tools + Support production applications by responding to service desk assignments, tracking problems/issues, and following up with customers ... impacts the lives of the individuals it serves? As the Senior Analyst for Applications Programming, you are responsible for new initiatives and enhancements… more
- Santander US (Boston, MA)
- Sr. Analyst , Liquidity Risk Oversight Country: United States of America **Your Journey Starts Here:** Santander is a global leader and innovator in the financial ... Talk to You!** **The Difference You Make:** The Sr. Analyst , Liquidity Risk Oversight calculates, analyzes and monitors the...detect limit market risk violations generated by the trading desk . This serves as a base for the decision-making… more
- St. George Tanaq Corporation (Boston, MA)
- Database Analyst (Environmental) Fully Remote*United States Job Type Full-time Description **Overview** Tanaq Environmental, LLC. (TEL) delivers environmental ... **Position Summary** Tanaq Environmental is seeking a self-motivated **Database Analyst ** to lead and manage the lifecycle of environmental...**Physical Requirements** + Prolonged periods of sitting at a desk and working on a computer. May need to… more
- Prime Therapeutics (Boston, MA)
- …and drives every decision we make. **Job Posting Title** Senior Compliance Analyst (Interpretation and Advising) - Remote **Job Description** The Senior Compliance ... Analyst assists in the implementation of Prime's compliance programs...to requests for information and proposals, develop/revise/maintain departmental SOPs, Desk Top Procedures, and Licensing source documentation; manage the… more
- Prime Therapeutics (Boston, MA)
- …and drives every decision we make. **Job Posting Title** Senior Compliance Analyst - Remote **Job Description** Job Description The Senior Compliance Analyst ... to requests for information and proposals, develop/revise/maintain departmental SOPs, Desk Top Procedures, and Licensing source documentation; manage the licensing… more
- Fox Rothschild LLP (Boston, MA)
- …+ Assists as a member of the team for the development and maintenance of the service desk application ( Service Now), with team members to keep up to ... As a member of the Information Services Department, the Technical Support Analyst is responsible for providing outstanding phone and e-mail support as a… more
- Robert Half Technology (Boston, MA)
- Description We are looking for a skilled Desktop Support Analyst to join our team in Boston, MA. As a key member of the IT department, you will provide comprehensive ... work setting. * Act as a second-level escalation point for IT Help Desk matters, ensuring compliance and user satisfaction. * Image, configure, and deploy systems,… more