- Microsoft Corporation (Redmond, WA)
- …Engineer II - AI , you will build intelligent, scalable, multi-modal contact center applications, leveraging conversational AI , large language models ... predictive analytics. Our mission is to transform customer engagement through automation , personalization, and responsible AI practices, integrating Dynamics… more
- NTT DATA North America (Seattle, WA)
- …remotely. **Position Summary** We are seeking experienced and historically successful ** Contact Center /CX/Business Process Outsourcing and Business Process as a ... and be able to develop a customized transformative BPO/BPaaS proposition, leveraging AI and technology automation that considers these factors, as well… more
- Microsoft Corporation (Redmond, WA)
- …** , Microsoft's agentic contact center platform that brings intelligence, automation , and the power and scale of AI agents to every customer ... interaction. Customer experience is at the forefront of AI adoption, with AI agents transforming how...loyalty. Dynamics 365 is one of the fastest-growing cloud contact center solutions in the industry today.… more
- Amazon (Seattle, WA)
- Description Do you want to build the backbone of Generative AI cloud at AWS? Do you want to build the future of the cloud for AI training and inference? Want to ... delivering continuous price performance improvements in the cloud for AI model training for multi billion variable LLMs? Come...years of systems development in an IT or data center environment experience - 4+ years of deploying and… more
- Amazon (Seattle, WA)
- Description Do you want to shape the future of Generative AI at AWS? Join the team building the foundation of the world's most advanced cloud for AI training and ... deliver, and operate next-generation infrastructure that powers breakthrough innovation in AI /ML and HPC workloads. If you're passionate about pushing the limits… more
- Amazon (Seattle, WA)
- …standards. You will create an innovation-oriented culture within your team, harnessing AI (and other suitable automation technology) to transform customer ... and improved business outcomes. * Think Big: Be a thought-leader in how AI (and other automation technologies) can simultaneously transform the customer… more
- Amazon (Seattle, WA)
- …This role will be directly involved in supporting the operations of our largest data center campuses ever built and enabling the expansion of ML/ AI services. Key ... (KPIs) to analyses experience - 2+ years of creating process improvements with automation and analysis experience Amazon is an equal opportunity employer and does… more
- Molina Healthcare (Everett, WA)
- …Contact Experience & Digital Engagement** + Lead the **design and deployment of AI -enabled contact center capabilities** , including conversational AI ... Marketplace** member and provider engagement models. + Demonstrated success in implementing ** AI -driven contact center and digital engagement initiatives** ,… more
- Premera Blue Cross (Mountlake Terrace, WA)
- …In this role, you'll map end‑to‑end workflows, spot high‑ROI use cases for automation and AI agents, and co‑create low‑code/no‑code solutions (think Power Apps ... with teams to understand needs and uncover opportunities for process improvement, automation , and AI -driven solutions. + Analyze workflows and identify use… more
- ServiceNow, Inc. (Kirkland, WA)
- …to today - ServiceNow stands as a global market leader, bringing innovative AI -enhanced technology to over 8,100 customers, including 85% of the Fortune 500(R). Our ... Red Hat platform. This role sits within the Linux Center of Expertise and is responsible for Red Hat...Hat OS release strategy, Linux kernel operational support, OS automation , and enterprise Linux package distribution across our global… more
- Microsoft Corporation (Redmond, WA)
- …with SaaS/CCaaS platforms. + Deep Understanding of D365 Service offerings like Customer Service, Contact Center , Pre-Built AI Agents and Copilot Studio. + ... **Overview** **Microsoft Dynamics 365 Contact Center ** is an innovative organization...and adapt to emerging trends in AI , automation , omnichannel CX, and digital contact centers.… more
- Genentech (Seattle, WA)
- …Marketing). They will assess user and business requirements, identify opportunities for automation and AI integration, and implement scalable, compliant, and ... and ensuring alignment with Roche's enterprise strategy and platform architecture. **Innovation, Automation & AI ** + Lead the advancement of CRM capabilities… more
- Amazon (Seattle, WA)
- …years experience in one or more of the following areas: Supply Chain, Warehouse Automation , MarTech and Commerce, Data & AI Strategy, including Generative AI ... in one or more of the following domains, Supply Chain, Warehouse Automation , FinOps, MarTech and Commerce, and cloud operations. 3. Driving enterprise… more
- Amazon (Seattle, WA)
- …innovative solutions leveraging AWS cloud technologies and emerging trends like Generative AI . Possessing a deep understanding of AWS products and services, as a ... management, value realization strategies, and cloud strategy development. 4. Spearheading data and AI transformations, with a focus on Generative AI advisory for… more
- Qualtrics (Seattle, WA)
- …optimize marketing effectiveness. + Preferred Qualifications + Experience marketing AI -powered or automation -driven Customer Experience solutions. + Background ... Marketing Manager, Customer Experience** **Why We Have This Role** AI is massively changing the landscape of Customer Experience,...demonstrate our value. + Our team sits at the center of efforts to bring experience management and product… more
- Amazon (Seattle, WA)
- …agent scheduling handles all aspects of customer service agent schedule management in the contact center center -- forecasting how many agents are required, ... Description As part of the AWS Applied AI Solutions organization, we have a vision to...and control over their schedules (eg, time-off requests), with automation to minimize management overhead. You will play a… more
- Palo Alto Networks (Seattle, WA)
- …proven track record in modernizing Security Operations Centers (SOCs) to achieve automation , AI -driven detection, and measurable improvements in MTTD/MTTR. + ... consolidating fragmented detection and response processes into a unified, AI -driven platform. + Direct enterprise-scale XSIAM deployments, guiding customers from… more
- Microsoft Corporation (Redmond, WA)
- …is responsible for enabling the hardware infrastructure underlying this growth including AI ! CSCP's vision is to empower customers to achieve more by delivering ... Cloud and AI capabilities at scale. Our mission is to deliver...and vendor coordination for recycling/disposal. + Drive tooling and automation efforts to improve asset tracking, refresh scheduling, and… more
- Premera Blue Cross (Mountlake Terrace, WA)
- …and data integrations via Dataverse and external APIs. + Optimize performance, usability, and automation for CSR call, chat, and email flows. + Enable AI -driven ... + Perform testing using both unit testing and test automation and document test results. Participate in testing associated...+ Familiarity with Azure OpenAI, RAG architecture, or other AI -enhanced CRM tools. + Knowledge of license tiers and… more
- Amazon (Seattle, WA)
- …include AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center . You'll join a diverse team of technical experts ... access controls, incident response, mobile security, cloud computing and security, AI security, threat intelligence, and penetration testing experience - 3+ years… more