- TEKsystems (Austin, TX)
- Job Summary: As a Call Center Representative , you will be responsible for handling a large volume of inbound and outbound calls related to health insurance ... in a timely manner, following call center scripts when handling different topics, identify customer needs, clarify information, assist customers in the… more
- Molina Healthcare (Austin, TX)
- …exceeding individual performance goals established for the position in the areas of: Call Quality, Attendance, Adherence and other Contact Center objectives. * ... service support to members and/or providers using one or more contact center communication channels and across multiple states and/or products. To include, but… more
- Molina Healthcare (Austin, TX)
- …members and pharmacies. * Assists with clerical tasks and other day-to-day pharmacy call center operations as delegated. * Effectively communicates plan benefit ... pre-work up to case preparation. * Proactively identifies ways to improve pharmacy call center member relations. Required Qualifications * At least 1 year… more
- Cardinal Health (Austin, TX)
- …problem-solving order issues, researching accounts and providing resolutions in a high-volume call center . The Representative II, Customer Service Operations ... or equivalent work experience, preferred + 2-4 years' experience in high volume call center preferred where communication and active listening skills have been… more
- Humana (Austin, TX)
- …+ Experience in healthcare , military, or managed care environment + Call Center experience + College degree (Associate's or Bachelor's) highly preferred ... caring community and help us put health first** The Inbound Contacts Representative 1 represents the company by addressing incoming telephone, digital, or written… more
- ASM Research, An Accenture Federal Services Company (Austin, TX)
- …or General Educational Development (GED) certificate** + **A minimum of two years call center customer service experience** + Oral and written communication ... and an unwavering commitment to those we serve, we partner with healthcare , civilian and defense agencies to deliver exceptional public services and programs.… more
- Humana (Austin, TX)
- …at home **Preferred Qualifications** + Associate or bachelor's Degree + Previous inbound call center or related customer service experience + Prior grievance and ... caring community and help us put health first** The Grievances & Appeals Representative 3 manages client denials and concerns by conducting a comprehensive analytic… more
- R1 RCM (Austin, TX)
- **Location: Ascension Dell Children's Medical Center ** **Shift Hours:** **PRN- work as needed. 48 hours required a month, 24 hours on call , Shifts will range ... analytics, AI, intelligent automation, and workflow orchestration. As our **Customer Service Representative ** , you'll work to help our patients check into the… more
- Humana (Austin, TX)
- …+ Humana's operating systems: MHK (MedHok), CCP/GCP/CAS, CI, CGX + Previous inbound call center or related customer service experience + Grievance and appeals ... caring community and help us put health first! The Grievances & Appeals Representative 3 manages client denials and concerns by conducting a comprehensive analytic… more
- Sprinklr (Austin, TX)
- …social media management, marketing, advertising, customer feedback, and omnichannel contact center management - enabling enterprises to unify data, break down silos, ... at the enterprise level. As an Enterprise Sales Development Representative (SDR,) you'll get to join a team of...Lead a new category of enterprise software that we call Unified-CXM. + Empower companies to deliver next generation,… more
- CVS Health (Austin, TX)
- …benefit plans, employers that offer benefits, doctors, hospitals, and other providers of healthcare . In this role, you will create connections with our customers by ... ability to resolve customer issues the first time they call .** + **Quality and accuracy** of interactions with customers....1+ years of customer service experience in a contact center environment, which may include calls, chats or email… more
- CVS Health (Austin, TX)
- …benefit plans, employers that offer benefits, doctors, hospitals, and other providers of healthcare . In this role, you will create connections with our customers by ... ability to resolve customer issues the first time they call . + Quality and accuracy of interactions with customers....1+ years of customer service experience in a contact center environment, which may include calls, chats or email… more