- Construction Specialties, Inc. (Lebanon, NJ)
- …world's tallest tower, Burj Khalifa in Dubai, to the Oculus at the World Trade Center Transit Hub in Manhattan. If you want to work in an inspiring atmosphere and ... project name & location; and preference on form of contact (email or phone). * Provide knowledgeable answers to...* Once a message is received from a customer, agent must listen carefully to the customer's question or… more
- Blue Foundry Bank (Parsippany-Troy Hills, NJ)
- …customer inquiries and service requests, ensuring a positive experience during every interaction. The Contact Center Agent serves as a problem solver; builds ... + Effectively and efficiently handles all communication channels within the Channel Center + Effectively diffuses irate customers, while demonstrating an ability to… more
- Mount Sinai Health System (New York, NY)
- **Job Description** In the Access Center Lead Agent role within the FPA Access Center , you will be responsible for exemplifying patient experience while ... channels by providing superior customer service. The FPA Access Center which is centralized contact /call center...various doctors' offices in our health system. The Lead Agent for the Access Center is a… more
- Zoom (New York, NY)
- …and ROI of performance reporting and optimization capabilities to contact center customers. + Persisting benchmark Virtual Agent performance against industry ... Science, Engineering, and Conversational Design to translate data into features that elevate contact center quality and customer experience. About the Team The… more
- Kyndryl (New York, NY)
- …helping clients transform both the agent and customer experience using modern Contact Center technology. What You'll Do + Develop consult-led propositions to ... communities. As the Global Digital Workplace Services (DWS) Consult lead for AI-Powered Contact Center , you'll be responsible for owning and evolving the… more
- City of New York (New York, NY)
- …programs; referrals, appointments and follow-up; health literature and education materials. The Call Center is seeking to hire a Call Agent . DUTIES WILL INCLUDE ... Affairs is the Bureau of Customer Support Services Call Center . The DOHMH Call Center delivers enhanced...BUT NOT BE LIMITED TO: The Call Agent will communicate effectively on the telephone and through… more
- ICF (Newark, NJ)
- Description **Energy Efficiency Customer Care Agent ** **Location: Remote (Must be based out of New Jersey)** **Ready to make a difference?** As a Customer Service ... through our specialized energy efficiency team by leveraging state-of-the-art call center technology, online web chat, and efficient business processes within a… more
- Atlantic Health System (Morristown, NJ)
- …+ Review all "at work" injuries/illnesses with the employee, the client contact , and, where applicable, the client disability management team to address any ... - Display a positive attitude and is a positive agent for change. + Teamwork - Work as part...facilities and sites of care include: + Morristown Medical Center , Morristown, NJ + Overlook Medical Center ,… more
- Amazon (New York, NY)
- …real world problems with significant impact? The Generative AI Innovation Center helps AWS customers implement Generative AI solutions and realize transformational ... that harness the power of generative AI. Starting in 2024, the Innovation Center launched a new Custom Model and Optimization program to help customers develop… more
- Amazon (New York, NY)
- …real world problems with significant impact? The Generative AI Innovation Center helps AWS customers implement Generative AI solutions and realize transformational ... that harness the power of generative AI. Starting in 2024, the Innovation Center launched a new Custom Model and Optimization program to help customers develop… more
- Dow Jones (Princeton, NJ)
- …learning, to enhance customer service. + Keep the pulse on self-serve and contact center technologies and solutions. Stay informed of industry benchmarks for ... for priorities within DJCS to improve the customer and agent experience, and act as a Continuous Improvement champion...agent -facing tools and projects (eg, IVR, Verint, Customer Center ). + Manage the roadmap for DJCS-owned tools and… more
- Anywhere Real Estate (New York, NY)
- …a fast-paced, high volume paperless environment. + **People first approach** - keeping the agent and consumer at the center of the transaction by anticipating ... to close, to create a seamless experience for the agent , consumer and all deal parties. You are part...and third parties. + Serve as all deal stakeholder's point-of- contact for agents and their clients through closing, which… more
- Anywhere Real Estate (New York, NY)
- …in a fast-paced, high volume paperless environment. + People first approach- keeping the agent and consumer at the center of the transaction by anticipating ... to close, to create a seamless experience for the agent , consumer and all deal parties. You are part...to all parties. + Serve as the deal stakeholder's point-of- contact for agents and their clients through closing, which… more
- Amazon (New York, NY)
- …that are no-brainers to buy and easy to use. Amazon Connect is AWS's cloud contact center service that helps companies provide superior customer service at lower ... cost. Amazon Connect is widely adopted as a contact center application, yet its broader capabilities such as automating workflows, enhancing operational… more
- RxBenefits (New York, NY)
- …call center supervisor or similar leadership position + Experience in a contact center environment in a Quality role + Experience gathering, conducting and ... performance + Support Workforce Management (WFM) activities to ensure agent competency and training timelines align with the projected...of Five9 and Virtual Observer, preferred or other relevant contact center phone and QA systems +… more
- Guardian Life (New York, NY)
- …customer experience, and IT teams to incorporate solutions into current platforms and contact center operations. + Security & Compliance: Ensure all initiatives ... customer experience, and IT teams to incorporate solutions into current platforms and contact center operations. + Security & Compliance: Ensure all initiatives… more
- BlackRock (Princeton, NJ)
- …**Proven leadership** **of Helpdesk vendor management** in a fast paced, high-volume, contact center or enterprise Service Desk environment. + **Excellent ... experience. You will manage a team that provides first contact support, incident resolution and seamless handoffs to Remote...: become the product owner of an AI Support Agent chatbot and closely partner with the development team… more
- Capital One (New York, NY)
- Senior Associate, Data Scientist - AI Software Engineering Data is at the center of everything we do. As a startup, we disrupted the credit card industry by ... We partner closely with product and engineering teams to create multi- agent solutions across the software development lifecycle-including code generation, migration,… more
- The Hartford (Morristown, NJ)
- …+ Prepares submissions for rating and acts as the gatekeeper between the agent , Underwriter and the Operations Service Center Underwriting Support + Performs ... experience & book of business management, while also acting as a key contact for brokers and underwriters. This is an individual contributor role without supervisory… more
- Cognizant (Bridgewater, NJ)
- …AD/Entra ID, and MFA architecture. + Deliver customer service excellence in unified contact center environments, using Genesys, Amazon Connect, Avaya, and GenAI ... tools, and endpoint security. + Familiarity with cloud access troubleshooting, call center software, and GenAI agent assist. + Understanding of hardware… more
