- Honeywell (Morris Plains, NJ)
- …cross-functional teams and stakeholders to understand business requirements and provide expertise in IT service management and monitoring. The future is what ... trends and opportunities for improvement. + Manage and optimize ITSM tools to support service management...a related field. + 5+ years of experience in IT service management or a… more
- Honeywell (Morris Plains, NJ)
- …success. Let's make that impact together. As a GBE Business Partner within the global IT Service Management ( ITSM ) team, you will provide leadership ... to ensure high-quality service delivery. **Must-Haves:** + Extensiveexperience in IT Service Management , including incident and problemmanagement. +… more
- City of New York (New York, NY)
- …Position Summary TRS is seeking an innovative Service Operations Manager to lead our IT Service Management ( ITSM ) initiatives and ensure the seamless ... Expert (SME) for escalated technical issues and complex incident resolution. IT Asset Management (ITAM) Compliance: - Ensure... Service Level Agreements (SLAs) to ensure effective service delivery. Knowledge Management & Documentation: -… more
- Capgemini (Warren, NJ)
- …team members; Awareness of a number of service management tools such as BMC's IT Service Management ( ITSM , Remedy); Time management skills to ... **Job Title:** Service Management Lead **Location** : Warren,...internal and client facing consultancy work including Information Technology ( IT ) service and governance reviews, trend analysis,… more
- Bristol Myers Squibb (Princeton, NJ)
- …Specialist (CIS) certification is a plus + Experience with some of the following ServiceNow modules: + IT Service Management ( ITSM ) + IT Operations ... Management (ITOM) + IT Asset Management (ITAM) + Service Portal + Experience with the de ve lo p ment and maintenance of ServiceNow Integrations using… more
- City of New York (New York, NY)
- …on-premises infrastructure, ensuring scalability, performance, and security. - Integrate DevOps practices with IT Service Management ( ITSM ) processes to ... growth and community needs with sister agencies in collaboration with the Office of Management and Budget (OMB). DCP is a great place to work - cultivating… more
- City of New York (New York, NY)
- …budget. - Support the processes governed by the Project Management Office (PMO) and IT Service Management ( ITSM ). - Provide support to the IDNYC ... and the management documentation of trouble tickets in the agency's IT service management system. - Responsible for effectively implementing agile work… more
- Mizuho Corporate Bank (New York, NY)
- Join Mizuho in IT Service Management Operations! We are seeking a highly experienced and dynamic Director of IT Service Management Operations to ... our IT services. Key Responsibilities: + Lead and manage the IT Service Management Operations team, providing guidance, mentorship, and support. +… more
- ABM Industries (New York, NY)
- …understanding and experience with operationalizing ITSM frameworks, ITIL processes, and service management tools + Strategic thinking and vision with a focus ... across IT operations. + Ensure alignment of ITSM processes with business objectives to improve service...IT and business units, ensuring clear communication of service performance and improvements. + Provide senior management… more
- New Jersey Institute of Technology (Newark, NJ)
- …technical support for user-facing IT services, primarily via the service request fulfillment and incident management (SR/I) processes. This includes ... Service Desk for resolving Level I issues with IT user services; documents and tracks all work using...computer labs. -Clearly document all work using the university's ITSM suite. -Create, design, and develop documentation, tutorials, web… more
- Robert Half Technology (New York, NY)
- …is a long-term contract position suited for professionals with a strong background in IT service management and user support. Responsibilities: * Deliver ... minimal disruption to business operations. * Manage and resolve service requests through platforms like ServiceNow ITSM ,...* Administer and support Okta for identity and access management , ensuring secure and smooth user experiences. * Utilize… more
- MTA (New York, NY)
- …needed to maintain service levels and user satisfaction. + Coordinate change management initiatives related to the adoption of cloud services across MTA IT . ... Headquarters Location: New York, NY, United States Regular/Temporary: Regular Department: IT Strategy/Architect Date Posted: Jun 9, 2025 Description JOB TITLE:… more
- Grant Thornton (Iselin, NJ)
- …artificial intelligence, strategic architecture, enterprise architecture, cloud / infrastructure architecture, IT operations (ITIL / ITSM ) + Consistent with the ... continuously learning new technologies to collaborate with team members and enhance service delivery + Engage directly with client executive leadership to lead the… more
- Capgemini (New York, NY)
- …, and ** ITSM processes** . + Strong **communication and stakeholder management ** skills. + A knack for designing and executing **leadership engagement programs** ... leading **multi-country programs** across functions like Global Contact Centers or Service Desk implementations. + Familiarity with platforms like **ServiceNow** ,… more