- Cisco (New York, NY)
- …preferred work location for this role is New York, New York. Meet the Team As a Customer Experience Manager , you will play a pivotal role in driving the ... ensuring their needs are met and that they receive a high-quality customer experience . * Accountable for financials including services revenue and margin and… more
- CVS Health (New York, NY)
- …And we do it all with heart, each and every day. **Position Summary** The Manager , Digital Customer Experience Management (CEM) is responsible for monitoring ... with monitoring key operational metrics to optimize the Digital Customer Experience across digital channels. This role...**Proactive Insights:** - Utilizing an array of "Voice of Customer " tools, the CEM Manager will identify… more
- Michaels (Forest Hills, NY)
- …with the onboarding of new Team Members + Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in ... Store - QUEENS-FOREST HILLS, NY Deliver a customer centric shopping experience by managing...recovery standards to deliver our Brand Promises. Deliver friendly customer service. + Assist Store Manager in… more
- CVS Health (New York, NY)
- …we do it all with heart, each and every day. **Position Summary** The Senior Manager , Digital Customer Experience will be responsible for leading the team ... of the entire Digital organization and IT. The Senior Manager must be an avid researcher, be intellectually curious,...Digital Product Ownership/ Management with the Voice of the Customer / Customer Experience Management… more
- Panasonic North America (Newark, NJ)
- …one innovative leap at a time. Come join our journey! **Responsibilities** **Panasonic Sr. Manager , Customer Support Experience ** Click here to learn more ... the technologies that move us. **What You'll Get To Do:** The Senior Manager , Customer Support Experience is responsible for overseeing and enhancing … more
- Amazon (New York, NY)
- …impact business performance. You will develop studies that drive process efficiency, customer experience , and innovative technology. You will partner with ... Description Amazon is looking for a Senior Product & Customer Insights Manager to join our team....trends through clear and concise writing. About the team Customer Experience and Business Trends (CXBT) is… more
- SAP (New York, NY)
- …rapid adoption and consumption of solutions. S-CSM is a specialist role within the Customer Experience (CX) domain. Its responsibility is to be the primary point ... the Northeast region **What you'll do:** As a Solution Customer Success Manager (S-CSM), you will act...customer -facing experience is highly preferred + Experience in SAP Customer Experience … more
- Northwell Health (Staten Island, NY)
- …Description Manages, plans, and organizes the staff and activities of Patient and Customer Experience , and other related services to enhance the overall patient ... patients, families and team members. Provides leadership to Patient & Customer Experience team members and supervisors by communicating and guiding toward… more
- MetLife (New York, NY)
- …AEM include Adobe Analytics, Adobe Campaign, Customer Data Platform, Marketo, Adobe Experience Manager (DAM), Adobe Experience Manager Forms, Adobe ... for scale - Author and publish content within Adobe Experience Manager (AEM) on occasion; provide technical...customer -first mindset . Bachelor's degree or related military experience What Can Give You an Edge (Additional Skills)… more
- ADP (New York, NY)
- …Admin certification (SFDC or NXT) + Experience as a Salesforce Administrator + Experience as a Customer Success Manager + Ability to work asynchronously ... **ADP is hiring a Lead Client Success Operations Manager .** In this role, you will be responsible...Requirements + BA/BS - or equivalent in education and experience + Passion for customer success and… more
- British Swim School (Fairfield, NJ)
- …lesson board) + Attend staff meetings and ongoing training/coaching as requested by the Customer + Experience Manager . + Promote sales for new enrollments, ... ages in accordance with the British Swim School aquatics program and provide customer service that focuses on retention of families through engaging relationships to… more
- Arrow Electronics (Melville, NY)
- …with at least 50% of accounts. **What Are We Looking For?** + Previous Account Manager or Customer Service Representative experience . + Previous software ... **Position:** Account Manager **Job Description:** **About SiliconExpert** Since 2000, SiliconExpert...You'll Be Doing** + Manages accounts to ensure positive customer experience , sustained and enhanced customer… more
- Amazon (New York, NY)
- …and industries. Unlock your career potential. We are seeking a dynamic Sr. Program Manager to lead Customer Experience within AB Flywheel Inputs (ABFI). ... and availability. Key job responsibilities * Design and implement a customer experience triage mechanism to identify and address critical buying experience… more
- Amazon (New York, NY)
- … Manager II, Operations Integration. Be at the heart of how CXO ( Customer Experience Operations) evolves across 540+ locations . In this high-impact role, ... Description OPPORTUNITY TO DRIVE CHANGE: PROGRAM MANAGER , OPERATIONS INTEGRATION Join Us as a Program...processes What You'll Need : * 3+ years of experience in program or project management * 2+ years… more
- Justworks (New York, NY)
- …identifying opportunities, and ensuring our teams are empowered to deliver a world-class customer experience . The ideal candidate has prior experience ... Customer Retention Program Manager New York,...customers. + Surface new ideas and opportunities to improve customer experience and loyalty. + Monitor performance… more
- Justworks (New York, NY)
- Senior Customer Onboarding Manager New York, New...simpler." Qualifications + Minimum of 3 years of professional experience in a customer facing role + ... solutions to any problems you face. As a Senior Customer Onboarding Manager your main responsibility is...as an extension of their teams throughout their onboarding experience . This is an opportunity for an experienced Onboarding… more
- Amazon (New York, NY)
- …trust throughout every stage of the shopping experience . We are looking for a Sr. Customer Research Manager to join our growing team! As the Sr. Customer ... that will inform business decisions aimed at improving the customer experience - Dive deep into both...strategic planning A day in the life The Senior Customer Research Manager uses their endless curiosity… more
- Mount Sinai Health System (New York, NY)
- …with internal teams (product, operations, marketing) to improve service delivery and customer experience . + Familiarity with EHR platforms like Epic, Cerner, ... **Job Description** **IT Project Manager I ( Customer Success Manager...inefficiencies in workflows and suggesting improvements for a better customer experience . + Multitasking and time-management: Managing… more
- JPMorgan Chase (New York, NY)
- …& design, financial product & enablement, strategy, finance, data & analytics, customer experience and marketing, and field support. **Job Responsibilities** + ... high-quality products that resonate with clients. As a Product Manager in Starter Customer Segment (serving the...stakeholders + Strong customer -centric mindset; understanding of customer engagement & end-to-end experience + Bachelor's… more
- Mount Sinai Health System (New York, NY)
- **Job Description** **IT Project Manager III (Senior Customer Success Manager ) - Digital and Technology Partners - Hybrid** This hybrid role requires the ... Street, New York, NY 10017 We're looking for a seasoned and strategic **Senior Customer Success Manager ** to join our high-performing team leading the way in… more