- Prime Therapeutics (Indianapolis, IN)
- …fuels our passion and drives every decision we make. **Job Posting Title** Customer Resolution Associate - Remote **Job Description** The Customer ... flexible schedule to accommodate business needs **Preferred Qualifications** + Associate 's degree in business, health care or related area...or related area of study + 1 year of customer service experience + 1 year of related work… more
- Concentrix (Indianapolis, IN)
- …," and " **Best Companies for Career Growth** " awards every year? Then a remote Customer Service Representative position at Concentrix is just the right place ... inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine...for you! As a remote Customer Service Representative, you'll join an… more
- Wolters Kluwer (Indianapolis, IN)
- …office:- Indianapolis IN or Hagerstown MD **OVERVIEW** You will enhance the customer experience by addressing technical issues and providing support. Your role will ... to their concerns. You will report to the Manager, Customer Service Operations. The shift will be 12:00pm ET...testing to identify bugs and potential fixes + Assume remote control over customers' computers when necessary to resolve… more
- Wolters Kluwer (Indianapolis, IN)
- …growth, market penetration, and customer satisfaction. **Work Arrangement** : 100% Remote position. You will report to the Associate Director, Field Sales ... **Senior Account & Relationship Manager - Remote R0051782 | CP/ESG TeamMate | WK Audit...customer satisfaction through proactive account management and issue resolution . + Provide input into forecasting, reporting, and continuous… more
- SitusAMC (Indianapolis, IN)
- …production environments. Receives, validates, and routes software defects internally for resolution . Provides training to both clients and internal team members. ... activities as may be assigned by your manager. Qualifications/ Requirements: + Associate degree or equivalent from two-year college or technical school and one-year… more
- Zurich NA (Indianapolis, IN)
- Service Contract Associate 128258 Zurich North America is hiring multiple Service Contract Associate 's to join our Vehicle Service Contract team! We are open to ... are handled in the most efficient, effective way while delivering a customer -centric claims service. Determines causes of failures and reviews specific contract… more
- Sumitomo Pharma (Indianapolis, IN)
- …payer and access/commercial experience. Rare disease experience is preferred + Excellent virtual/ remote customer engagement skills along with verbal and written ... seeking a dynamic, highly motivated, and experienced individual for the position of Associate Director, Market Access Engagement - Rare Disease, who will act as the… more
- Zurich NA (Indianapolis, IN)
- …and litigation management skills. This position can be office, hybrid, or fully remote anywhere in the lower 48 states. **Claims Handling & Investigation:** + Manage ... recorded statements, expert reports) to assess coverage, liability, and damages. ** Resolution Strategy & Negotiation:** + Develop and implement effective claim … more
- Amgen (Indianapolis, IN)
- … service and/or leadership experience OR Bachelor's degree and 5 years of customer service and/or leadership experience OR Associate 's degree and 10 years ... support programs. They will also work on patient-level reimbursement issue resolution , requiring knowledge and experience with patient health information (PHI). +… more
- Cayuse Holdings (Indianapolis, IN)
- …technical expertise, the Senior Technical Manager facilitates deployments, enhances customer interaction tools, and ensures the effective delivery of technical ... the development, deployment, and optimization of CRM, telephony, and other customer -focused tools. + Support implementation phases by monitoring system readiness,… more
- Datavant (Indianapolis, IN)
- …to exceed customer expectations, actively identifying and presenting solutions for customer issues. This role is fully remote with a flexible schedule, ... the final reports for the coding audit and actively participates in the resolution of audit findings. + Provide coder education via email and/or conference calls,… more
- Cayuse Holdings (Indianapolis, IN)
- …and training programs using data insights. + Deliver ongoing analysis of customer experience metrics, including survey data, complaint resolution efficiency, and ... role aligns analytics deliverables with the Exchange's objectives to improve customer experience, achieve cost savings, and foster continuous improvement. Through… more
- Highmark Health (Indianapolis, IN)
- …expected to be in the office on Tue/Wed/Thu - otherwise they will be fully remote .** This job supports one or more analytical aspects of the application product life ... root cause analysis and corrective action plan, verify delivery of customer needs, and ensure quality delivery. Also responsible for identification, documentation,… more
- Zurich NA (Indianapolis, IN)
- …supporting our New York Labor Law team. If you're passionate about delivering customer focused solutions and driving claims excellence, this is your opportunity to ... claims with an emphasis on litigated construction claims, from inception to resolution . + Collaborate with your colleagues to drive best practices and optimal… more
- Leidos (Indianapolis, IN)
- …ACD systems + Understanding of call center workflows, KPIs, and metrics such as customer satisfaction, first call resolution , and average handle time + Ability ... content is accurate, current, and accessible + Develop, update, and maintain customer support content including knowledge articles, email templates, and chat scripts… more
- Highmark Health (Indianapolis, IN)
- …root cause analysis and corrective action plan, verify delivery of customer needs, and ensure quality delivery. Also responsible for identification, documentation, ... and resolution of risks, defects and issues. Analyzes market trends...value statements. Uses functional and organizational knowledge to mentor Associate and Intermediate Data Analysts. Leads project teams or… more
- GovCIO (Indianapolis, IN)
- …Administrator, tomanage, maintain, deploy, troubleshoot and support servers for a mixed customer environment This position will be located in Radford, VA and will ... be a remote position. **Responsibilities** This position is for a Senior...maintain, deploy, troubleshoot and support servers for a mixed customer environment. This position will plan, execute and implement… more
- Humana (Indianapolis, IN)
- …meetings with markets, offering performance updates, strategic consultation, and issue resolution related to VBP models. The position requires preparation and ... decisions on VBP model payouts and metrics, and developing provider-facing and associate trainings + Partner with cross functional and matrixed teams to drive… more
- Zurich NA (Indianapolis, IN)
- …align with our growth strategies + Leads and manages holistic agent and customer value propositions to deliver profitable growth. + Retain business and grow market ... share in assigned territory by providing an enhanced customer experience for RCIS agents. + Educate agents on...solutions and collaborate with applicable departments to drive toward resolution . + Ensure that agents are complying with all… more
- Highmark Health (Indianapolis, IN)
- …analysis, requirements definition and documentation, system design, and problem resolution . The analyst communicates with system end-users to understand issues ... at basic to moderate levels of complexity + Excellent customer service skills + Uses critical thinking skills for...years of relevant work experience in lieu of an Associate 's Degree **Preferred** + Bachelor's degree in Computer Science,… more