- InterSources, Inc. (Austin, TX)
- …Client's experience responding to and maintaining customer requests via the CAPPS Service Desk tickets with current information and statuses, including but ... Technology infrastructure ure Library principles and practices for lT Activities such as lT service management and IT asset management that focus on aligning lT… more
- Home Depot (Austin, TX)
- …will be a part of a 24x7 IT Operations team, serving to ensure IT service levels are met in an exciting, fast paced retail environment. Responsible for ... status of issues, assigned tasks and projects Delivering excellent customer service ; follow-up, follow-through Flexible availability in support of 24x7/365… more
- Red River (Austin, TX)
- …will be on the front line for generating interest in Red River's service offerings. Sales Development Representatives make cold calls to prospects to identify ... Tasks:** + Uncover opportunities for Account Executives to sell innovative offerings for IT Managed Services, Cloud, Cyber Security, Voice solutions and More. + Make… more
- Amazon (Austin, TX)
- …for core retail technologies in state of the art physical grocery stores. As an IT Support Assoc II, you will follow documented knowledge base articles and use ... will utilize voice and agent chat for live one-on-one support as well as web portal for lower severity...required. About the team On the WorldWide Grocery Stores Service Desk Team, our mission is to… more
- Centre Technologies (Austin, TX)
- …are expanding and looking to grow our team with a new Tier 1, Help Desk Support Technician! Our Company Culture: Our diverse workforce allows Centre to develop ... clients through the process of selecting, deploying, and managing IT solutions tailored to their specific business needs. Centre...+ Must be a team player with outstanding customer service skills + Entry of time sheets, expense reports… more
- SHI (Austin, TX)
- …the technology you need to thrive - in our offices or yours.** **Job Summary** The Service Desk Analyst II provides both Level 1 and Level 2 technical support ... proud to be a $15 billion global provider of IT solutions and services.** **Over 17,000 organizations worldwide rely...and are developing a deeper technical specialization within the service desk environment. This position is hybrid… more
- GovCIO (Austin, TX)
- …compliance with established policies/procedures. + Provide supplemental hands-on desk -side support when required. + Meet contractual Service Level Agreements ... **Overview** GovCIO is currently hiring for a Service Desk Administrator with an active...**Qualifications** + High School with 3 - 6 years IT support (or commensurate experience) + Active… more
- CompuCom (Austin, TX)
- …for a Service Desk Technician to join our team. Our Service Desk Support Agents coordinate, diagnose, and troubleshoot incoming employee calls ... standard operating procedures and customer service guidelines relating to remote IT support + Provide support for PCs, laptops, printers, cell phones,… more
- Growth Ortho (Austin, TX)
- …include scheduling procedures and office appointments, reception, bookkeeping and other clerical support duties with emphasis on customer service . This position ... b>Orthopaedic Specialists of Austin is hiring a full-time Front Desk Associate for our Registration department in Austin, TX. As a Front Desk Associate… more
- Jefferson Dental and Orthodontics (Austin, TX)
- …Do you want to be a part of our life changing team?! Our Front Desk team members, otherwise known as Patient Concierges, provide 5 star patient experience, serving ... also cross-trained on basic back office functions to help support the 5-star patient experience. What You'll Do +...patient experience. What You'll Do + Provide excellent customer service to patients + Be the first impression welcoming… more
- Guidehouse (Austin, TX)
- …the appropriate configuration and security policies + Manage incoming escalated tickets from the Service Desk for end user support regarding their Guidehouse ... installed on those devices + Manage cases with Microsoft support and other vendors to drive solutions to technical...laptops and mobile devices + Engage with the Guidehouse IT Architecture team on new projects and new implementations… more
- Concentrix (Austin, TX)
- …Media Support Specialist onsite in Austin provides high-touch concierge level help desk and case management support for select advertisers or users on social ... WILL DO IN THIS ROLE** As a Social Media Support Specialist, you will: + Ensure all service...thinking + Maintain broad knowledge of client products and/or service + Act as a help desk … more
- Cognizant (Austin, TX)
- …Mainframe, Database, Middleware, Network, Citrix and VDI, Windows 10, Active Directory, Service Desk , Desktop Engineering, Desktop Support , Messaging and ... seeking a highly skilled **Cloud & Infrastructure Solution - Service Line Specialist** who will be a part of...leading transformative led conversation with VP/CXO decision makers across IT and business teams. . Lead the design and… more
- Concentrix (Austin, TX)
- …experience in Social Media, Technical Support , Case Management, Contact Center Customer Service or Help Desk preferred + BA/BS degree preferred + Able to ... Job Title: VR Gaming Developer Support Specialist Job Description In the role of...resources, to resolve non-standard and/or escalated issues + Ensure service delivered to our customers meets contractual Key Performance… more
- R1 RCM (Austin, TX)
- …PRN - as needed, 48 hours required a month, 24 hours on call, support sister site, additional hours available.** R1 is the leading provider of technology-driven ... AI, intelligent automation, and workflow orchestration. As our **Customer Service Representative** , you'll work to help our patients...and expect the unexpected. This is not a casual desk job. + A team you can rely on.… more
- Robert Half Technology (Austin, TX)
- …essential SaaS platforms, including user provisioning and access controls. + Onsite IT Support : Deliver hands-on technical assistance for hardware, software, and ... and offboarding tasks, including equipment provisioning, account setup, and orientation. + Help Desk Operations: Triage and resolve IT tickets via help desk… more
- Molina Healthcare (Austin, TX)
- …and services facilities (including computer systems, networks applications, telecommunications, technical support and Service Desk ) can be recovered ... will oversee and manage Disaster Recovery related to the Information Technology ( IT ) organization's technology services to all customers working closely with the… more
- Centene Corporation (Austin, TX)
- …cause, fix and documents problems, and implements preventive measures + Interacts with the service desk and other teams to assist in incident resolution, and ... Troubleshoots server and infrastructure related problems and provides technical support to other IT teams as necessary. + Assist in the planning, execution,… more
- ASM Research, An Accenture Federal Services Company (Austin, TX)
- …as well as remote systems management of the server environment. + Provide support to resolve incident, problem, or service requests that require subject ... projects across more than one discipline, such as application support , database administration, software quality assurance/quality control, software engineering,… more
- Capgemini (Austin, TX)
- …Team and therefore works closely with Incident Management, Problem Management, Change Management, Service Desk Capgemini Service Tower Management Leads, ... Process; * Ensures that stakeholder resources are appropriately identified and coached; * Support of continuous service improvement is an pivotal element of the… more
