- Insight Global (Arlington Heights, IL)
- …. Skills and Requirements 2-3 years of experience in a Tier 1 helpdesk/desktop support role Experience with ServiceNow ticketing ... process, troubleshoot common access problems, and escalate unresolved or complex issues to Tier 2 support as appropriate. All support will be delivered via inbound… more
- RKON (Chicago, IL)
- Analyst ( Tier 1 ), End User Engineering About us: RKON is an ISO27001 and AICPA SOC 2 Type II certified company that specializes in providing IT migration and ... our customers. About the position: We are pursuing IT Help Desk (Analyst, End User Engineering) professionals...methods (phone, ticket (email/portal), chat, etc. + Provides Level 1 and 2 support for incidents (problem/issues) or service… more
- GovCIO (Hines, IL)
- …the VA NOC by providing Tier II network engineering support + Respond to Help Desk escalations via phone call, email, or the VA's ticketing system. + ... Investigation: Must be able to pass and maintain a Tier 4 (BI) Government Background Investigation + Bachelor's with...can't do it alone. We need great people to help us do great things - for our customers,… more
- Baird & Warner (Chicago, IL)
- …IT Infrastructure & Support Lead will provide support for all escalated issues from the Help Desk Team and will be the liaison between the ITOPS Network Analyst ... and Engineer, the Help Desk Technical Support Specialists and Team...needed to prepare project status reports. + Perform as " tier 1 " technical support, troubleshooting issues with… more