- CACI International (Sterling, VA)
- Service Desk Shift Lead Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: None Employee Type: Regular ... Local * * * CACI is currently looking for a motivated, career and customer-oriented Service Desk Shift Lead with Agile methodology experience to join our… more
- TekSynap (Arlington, VA)
- …& Qualifications** **RESPONSIBILITIES** + Own overall responsibility for ITSMS process handling on the Service Desk ; + Manage all Service Desk ... Delivery Designee; + Manage the development and issuance of Service Desk operational reports; + Represent the...designated Change lead ; + Act as the lead owner for implementing and progressing Continuous Service… more
- Marriott (Arlington, VA)
- …of the Front Office or Front Desk Manager. * Supports daily Front Desk shift operations. **Supporting Progress Toward Guest Services and Front Desk ... responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/Door Staff, Switchboard and Guest… more
- Sunrise Senior Living (Arlington, VA)
- …in support of the Director of Sales (DOS) and Executive Director (ED). The Lead Concierge is responsible for assisting the Area Billing Coordinator and Area Human ... of the Sunrise team, supporting our Mission, Principles of Service and Core Values is a fundamental part of...the resident move-in process, including ordering move-in kits. **Front Desk and Bistro Areas** + Keep desk … more
- Chenega Corporation (Springfield, VA)
- … in support of customer requests when contacting the Single-Point-of-Contact IT Service Desk located in Springfield, VA. **Responsibilities** + Responsible for ... **Req ID:** 38318 **Summary** ** Lead Helpdesk Specialist** **Springfield, VA** Are you ready...providing technical training and support to Help Desk agents related to computer systems, hardware, or software… more
- TekSynap (Arlington, VA)
- …+ Oversees the day-to-day operations of the Technical Control Facility (TCF) Service Desk , specifically focusing on Pentagon Primary Technical Control Facility ... to the day-to-day operations of the Technical Control Facility Service Desk . + Provide Tier-II Work Center...clearance **Overview** We are seeking a Tier 2 Helpdesk Lead CAB Manager for Tech Control to join our… more
- TekSynap (Ashburn, VA)
- …network infrastructure, server infrastructure, network security, telecommunications systems and service desk . Responsible for managing and setting priorities ... elements of the network facilities. The Network Operations Team Lead will also schedule and direct activities to resolve...Noise level: Medium + Work schedule: Schedule is day shift Monday - Friday. + Amount of Travel: Less… more
- TekSynap (Arlington, VA)
- …equipment maintenance. + Oversee day-to-day operations of the Technical Control Facility Service Desk . + Troubleshoot and maintain all networks, equipment, and ... ITSM best practices. + Knowledge in handling and managing incidents and service requests for activities such as changes, problems, configurations, and requisitions… more
- ARAMARK (Potomac, MD)
- …As the Front Desk Supervisor, you will work under the direction of the Front Desk Manager to lead the front desk team in delivering smooth and efficient ... the property. This position is for an evening (PM) shift . Candidates must have open availability and a strong...**Job Responsibilities** * Supervise daily operations of the front desk to ensure smooth and efficient guest service… more
- Sunrise Senior Living (Mclean, VA)
- …has oversight of the Purchasing System, Expense System, Procure to Pay (P2P) Help Desk and Purchasing Care (P Card) Program and is responsible for the oversight and ... of day-to-day tasks, conducting periodic KPI evaluations to maintain service levels and identifying opportunities for process improvement. Additionally, the… more
- TekSynap (Arlington, VA)
- …SLAs for IT Operations. + 3+ years of experience in leadership roles for Service Desk , Data Center, or Network teams. + ServiceNow ITSM/ITOM experience. + ... **Responsibilities & Qualifications** **Overview** TekSynap is seeking a Service Level Manager (SLM) to support our client in Arlington, VA. The SLM will be… more
- Sunrise Senior Living (Arlington, VA)
- …Duties** As a part of the Sunrise team, supporting our Mission, Principles of Service and Core Values is a fundamental part of this job. Our foundational belief ... but are not limited to the essential functions listed as follows: **Customer Service ** + Oversee the community entry area for visitors, guests, and residents, extend… more
- Chenega Corporation (Springfield, VA)
- … in support of customer requests when contacting the Single-Point-of-Contact IT Service Desk located in Springfield, VA. **Responsibilities** + Assist in ... support calls received or route user support calls to the appropriate IT Help Desk . + Utilize Attempt First Call Resolution (FCR) for all requests received. +… more
- BJs Wholesale Club (Fairfax, VA)
- …and deliver against strategic initiatives and objectives. + Committed to driving outstanding service to all Members. + Open shift availability required + Must ... departments that he/she directly manages. Perform all OMNI functions, lead the Omni team members and to establish operational...goals, identify and retain top talent. Members: + Guarantee service excellence through all points of contact. + Set… more
- Marriott (Falls Church, VA)
- …or GED; 2 years experience in the sales and marketing, guest services, front desk , or related professional area. OR * 2-year degree from an accredited university in ... **Preferred:** * 4-year college degree; previous experience in proactive lead generation in hospitality and sales discipline; knowledge of property-specific… more
- Parsons Corporation (Centreville, VA)
- …policies with SRE practices; runbooks, and auto-remediation. + Integrate monitoring with Service Desk tools for incident, change, and problem management. + ... will get to **drive modernization and operational efficiencies to support Parson IT service excellence.** **What You'll Be Doing:** + **Leadership** + Build and … more
- Chenega Corporation (Lorton, VA)
- …equivalent + Associate degree preferred + 2+ years' experience in a general help desk or customer service role, preferably in a maintenance environment + ... Dispatch Coordinator** receives, records, and distributes work orders to service crews upon customers' requests for service ....ie, Word, Excel, and PowerPoint + Ability to work shift work that includes nights, weekends, and holidays +… more
- Red River (Chantilly, VA)
- …are looking for a **Systems Support Engineer I** to join our fast-paced, customer-first global service desk team. This is a hybrid role based in Chantilly, VA, ... resolution is key. **This position will operate on the Monday-Friday 8am-430pm shift . The initial training/onboarding period will be conducted on the Monday-Friday… more
- Hilton (Mclean, VA)
- …bargaining agreement if applicable\._ **What will I be doing?** + Oversees front desk operations\. + Provides guest service , guidance and leadership to ensure ... a 250 room property and the ability to help lead , coach and mentor a team\. Previous Hilton and...a team\. Previous Hilton and OnQ experience are preferred ** Shift Pattern:** Open full availability, need to have flexibility… more
- TekSynap (Ashburn, VA)
- …efforts. Responsible for the management of network performance and end-to-end service quality for the Network infrastructure. Responsible for the review and ... network performance to maintain an acceptable level of network quality of service as per business objectives, predefined network Key Performance Indicators, and… more