- ACROBiosystems Inc. (San Jose, CA)
- …and decision-makers. Collaborate cross-functionally with Marketing, Product Development, Technical Support , and Operations teams to meet customer needs. ... in developing and manufacturing recombinant proteins and critical reagents/assays to support drug development and clinical applications from target discovery and… more
- Merck & Co. (San Jose, CA)
- …across our Company's division and functional areas and share key learnings to support customer needs by effectively communicating and collaborating with the ... plans in collaboration with the local team and district manager (known as the Oncology Customer Team... Customer Team Leader).Ask insightful questions to understand customer priorities and needs to support engaging,… more
- US Tech Solutions (Sunnyvale, CA)
- **Description:** + We are seeking a Help Center/ Customer Support Production Ops Program Manager to join Client's Content Innovation and Operations team. + ... workflows, including coordination with production vendors. + Experience working within customer support or help center environments, including managing and… more
- IBM (San Jose, CA)
- …and plays a key role in IBM's enterprise content management strategy. As a Customer Support Engineer, you will participate in the worldwide remote technical ... reports and other data. This role specializes in performing and enabling technical support for IBM Content Manager OnDemand. Successful candidates will provide… more
- IBM (San Jose, CA)
- …and plays a key role in IBM's enterprise content management strategy. As a Customer Support Engineer, you will participate in the worldwide remote technical ... reports and other data. This role specializes in performing and enabling technical support for IBM Content Manager OnDemand. Successful candidates will provide… more
- Intuit (Mountain View, CA)
- …strategy** is strongly preferred. + Deep understanding of **SaaS platforms** , customer support systems, and customer success best practices. ... **About the Role** We're looking for a **highly technical, customer -obsessed Senior Manager ** to lead a team...as a technical authority and escalation point for complex customer and support issues. + Work hands-on… more
- Rubrik (Palo Alto, CA)
- **About The** **Team:** Rubrik's Global Customer Support and Success Organization is a team of professionals committed to provide world class post purchase ... in order to deliver the value to customers. The Customer Support Team at Rubrik is composed...challenges that come your way. **About the role:** The Customer Experience Manager is a key role… more
- Intuit (Mountain View, CA)
- … Service & Support Expert: Demonstrated strength managing or working with customer support organizations and operations (direct or via BPO). + Change Leader: ... innovative places to work year upon year. As Group Manager of Intuit's Customer Experience team, you...service delivery design including feature adoption, proactive health management, support excellence, and customer insight programs for… more
- Amazon (Cupertino, CA)
- …to the latest AWS capabilities for our customers. We are looking for a Customer Operations Lead who is highly autonomous, possesses a "can do" attitude, and thrives ... in a fast-paced work environment. The Customer Operations Lead plays a key role in providing...we're the people who keep the cloud running. We support all AWS data centers and all of the… more
- Michaels (Sunnyvale, CA)
- …processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. + Assist Store Manager in leading and managing ... Store - S.JOS-SUNNYVALE, CA Deliver a customer centric shopping experience by managing and delivering...to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership… more
- J&J Family of Companies (Santa Clara, CA)
- …States of America **Job Description:** Johnson & Johnson is recruiting for a **Senior Manager , Customer Insights - Robotics & Digital Surgery** to join our ... on their journey to wellness. Learn more at https://www.jnj.com/medtech The Senior Manager , Customer Insights is responsible for market analytics and managing… more
- Palo Alto Networks (Santa Clara, CA)
- …precision. **Your Career** We're looking for a senior executive and internal communications manager to support the Global Customer Services (GCS) ... organization as the principal communications advisor to the Chief Customer Officer and their leadership team. In this role, you'll be responsible for executive… more
- DataVisor (Mountain View, CA)
- …positive, collaborative, and results-driven. Come join us! Position Overview: As a Senior Customer Success Manager (CSM), you will serve as a strategic partner ... You'll work cross-functionally with Product and Engineering teams to advocate for customer needs and support ongoing innovation. This role combines strategic… more
- Intuit (Mountain View, CA)
- **Overview** Join our Customer Success organization as a Group Manager of Product Support GBSG, leading a portfolio of external partners and internal experts ... and delivery, develop strong cross-functional relationships, and implement programs that support our high-value customer segments. **Responsibilities** + Define… more
- Intuit (Mountain View, CA)
- **Overview** We are seeking a dynamic and results-driven Product Marketing Manager to join the QuickBooks Customer Success Growth & Retention team. In this role, ... by driving demand for our human and digital help amongst our high value customer cohorts. This position is ideal for someone with extensive experience in SaaS… more
- Intuit (Mountain View, CA)
- …implement frameworks** that measure and optimize the impact of Mailchimp's Customer Success programs-covering engagement, retention, and support effectiveness. + ... **Overview** The **Mailchimp Customer Success (CS) Data Science & Analytics team**...Data Science & Analytics team** is seeking an exceptional ** Manager ** to lead analytics and data science efforts that… more
- DoorDash (Sunnyvale, CA)
- …This team has built several core platforms from the ground up that are essential to Customer Support and are widely used across DoorDash. As DoorDash shifts its ... customer support into an AI-powered,...of this transformation. About the Role As the Engineering Manager for Support Platform, you will lead a… more
- Intuit (Mountain View, CA)
- …a multi-billion-dollar Services business (eg, QuickBooks Live, TurboTax Live), enhance Customer Success through AI and human expertise, and provide Sales technology ... experiences for both users and experts. We are seeking a Group Engineering Manager to lead the technological evolution of the Enterprise Mid-Market platform for… more
- Insight Global (Santa Clara, CA)
- Job Description Insight Global is looking for a highly motivated and Strategic Customer Success Manager (CSM) to drive deep, strategic engagements with ... in the Bay Area. This role goes beyond traditional support ; the ideal candidate will act as a trusted...security and IT leaders, proactively identify opportunities to expand customer value, and provide critical insights to shape our… more
- Snap Inc. (Palo Alto, CA)
- …. We're looking for a strategic and impact-driven leader to build and scale Customer Insights for Snap's Small & Mid-sized Clients (SMC) business. This person will ... we understand and serve our advertisers. **What You'll Do** + Lead the Customer Insights strategy for Snap's SMC business, driving studies that inform both Growth… more
