- Merck & Co. (Boston, MA)
- …renewals and related activities, working closely with scientific partners.Product discovery, user experience and business analysis Conduct product discovery ... activities and rapid prototyping with scientific partners, user experience researchers, engineers, and data scientists to assess value risk, usability risk,… more
- Merck & Co. (Boston, MA)
- …inform product strategy and decisions using data driven approaches. Product discovery, user experience and business analysis Conduct product discovery activities ... and rapid prototyping with scientific partners, user experience researchers, engineers, and data scientists...tools and analytical methods to compute success metrics, understand user engagement and identify trends; develop reports… more
- State of Massachusetts (Chelsea, MA)
- …and Technology* **Organization:** **Exec Office of Technology Services and Security* **Title:** * Customer Engagement User Experience Research Intern* ... *EOTSS*is seeking to hire a* User Experience Research Intern*to join the Customer Engagement Team. As a User Experience Research Intern, you will… more
- DXC Technology (Boston, MA)
- …performance monitoring tools with measurable impact on user satisfaction and engagement .** **Deep understanding of enterprise customer personas, with a ... market trends.** **Ideal Background:** **5+ years of product management experience with a focus on customer facing...user centric mindset and experience applying outcomes-based design principles to product development.** **… more
- EBSCO Information Services (Boston, MA)
- …as needed Develop and maintain customer facing collateral, including user guides, integration guides, tutorials, and other engagement materials. Develop ... Implementation, Product, and Editorial-to deliver a seamless and value-driven customer experience . The Customer Success...Bachelor's degree (BA or BS) + 3+ years in customer engagement , success, marketing, or support roles… more
- Nutanix (Boston, MA)
- …resources (including contractors and vendors) * Regularly measure and report customer engagement and program output, including participation, engagement ... group programs. The successful candidate will have previous experience with technology marketing and building customer ...customer marketing programs - advisory boards, communities, and user groups. * Manage the development and promotion of… more
- Autodesk (Boston, MA)
- …platforms, driving innovative and user -centric experiences that optimize the customer facing marketing experience as well as optimizing and enhancing ... ability to translate business objectives into compelling design solutions that enhance customer engagement and satisfaction. The Senior Manager will work… more
- Amazon (Boston, MA)
- …of CI/CD implementation in enterprise environments - Experience evaluating customer market conditions, organizational readiness, and C-Level engagement to ... deployment - Guide cross-functional teams in integrating AI solutions while considering user experience and accessibility - Ensure security compliance and best… more
- Merck (Cambridge, MA)
- …renewals and related activities, working closely with scientific partners. Product discovery, user experience and business analysis + Conduct product discovery ... activities and rapid prototyping with scientific partners, user experience researchers, engineers, and data scientists to assess value risk, usability risk,… more
- Staples (Framingham, MA)
- …the company's digital platforms. This role plays a critical part in driving user engagement , task completion, and product discovery by improving search recall ... to balance monetization (eg, sponsored listings) with organic relevance, ensuring customer experience is preserved in high-value journeys. + Communicate… more
- Deloitte (Boston, MA)
- …with business stakeholders, engineering, experience , and delivery. + Market and User Engagement + Conduct user research and competitive analysis. ... and feasible solutions. It demands a high degree of experience and expertise in the modern product management craft...at the right time. + High levels of continuous customer and user engagement . The… more
- Generac Power Systems (Boston, MA)
- …commerce initiatives. This role will oversee product management, site merchandising and content, user experience , and UX design. This role will drive development ... of a comprehensive digital commerce strategy that enhances customer engagement , drives revenue growth, and strengthens our brand in the digital space. The ideal… more
- Vontier (Boston, MA)
- …High School Degree and or Bachelor degree or an equivalent combination of education and experience . * Minimum of 3-5 years customer service / sales experience ... hourly $17 per hour + Annual Gainshare Bonus** The Customer Care Specialist, reporting directly to the CS Supervisor,...inbound / outbound calling reaching out to our End User customers who are in open territories and to… more
- Merck (Cambridge, MA)
- …inform product strategy and decisions using data driven approaches. **Product discovery, user experience and business analysis** + Conduct product discovery ... activities and rapid prototyping with scientific partners, user experience researchers, engineers, and data scientists to assess value risk, usability risk,… more
- Wayfair (Boston, MA)
- …customer service agents. Our mission is to drive improved agent engagement , streamline resolution processes, and ultimately boost customer satisfaction ... improving agent experience within ServiceHub, the internal platform powering sales, customer support, ticketing and supplier support at Wayfair. + Own the output… more
- Sanofi Group (Cambridge, MA)
- …the Job** Sanofi Oncology is on a mission to modernize and strengthen our customer engagement model, allowing us to deliver transformative therapy to patients ... in this by setting and executing a strategic, digital-first engagement plan to effectively reach and engage healthcare providers...to digital platforms to maintain relevance and improve the user experience . + Collaborate closely with the… more
- Ford Motor Company (Boston, MA)
- …to leverage advanced technology to redefine the transportation landscape, enhance the customer experience and improve people's lives, this is the opportunity ... explore our vast catalog. This isn't just about links; it's about user experience , discoverability, brand representation, and ultimately, driving conversion and… more
- Evolv Technology (Waltham, MA)
- …+ Chart a data driven roadmap developed with engineering to improve user engagement , simplify user experience , and improve effectiveness of the digital ... Focus on making tasks easier, suggesting smart settings, and creating a user -friendly experience that improves security. Explain complex ideas clearly to… more
- Amazon (North Reading, MA)
- …on integration patterns and data flows - Evaluate emerging technologies for potential application Customer Engagement & Adoption (10%) - Serve as voice of ... solutions while advising on technical trade-offs, system design, and user acceptance criteria. Through stakeholder engagement and...customer for manufacturing operations - Develop product adoption strategies… more
- Pfizer (Cambridge, MA)
- …team directly reporting to the CRM CFC Business Product Lead within the Customer Engagement Technology & Innovation organization in the Chief Marketing Office ... a CFC Engagement roadmap of planned technology enhancements. + Deeply understand the CFC experience and develop user personas, user stories and user … more
