- Point32Health (Canton, MA)
- …direction of the Director, Customer Experience (CX), the CX Measurement & Improvement Program Manager is directly responsible for leading two heavily ... internal colleagues, working with external vendors or stakeholders and ensure year-over-year customer experience improvement . Using a research-based and… more
- Point32Health (Canton, MA)
- …the healthcare industry or consulting industry + Project/program management, customer experience measurement & improvement , and business plan development ... and strategic improvement plans that execute against improvement opportunities. The Customer Experience ...plans that execute against improvement opportunities. The Customer Experience Manager manages multiple data-driven … more
- Logitech (Boston, MA)
- …ensuring every touchpoint aligns with broader goals for loyalty and retention. Performance Measurement & Continuous Improvement : + Focus on KPIs tied to ... of customer data flows, governance, and activation for personalized customer engagement campaigns. + AI Knowledge: Experience integrating AI-driven tools… more
- UKG (Ultimate Kronos Group) (Lowell, MA)
- …purpose, inspired by you. **About the team:** At UKG, we believe exceptional customer experiences are the foundation of long-term success. Our Customer Lifecycle ... Sales promises and what it takes to deliver that experience . If you're a strategic thinker, passionate about the.... If you're a strategic thinker, passionate about the customer journey, and a collaborative marketer who thrives on… more
- Fresenius Medical Center (Waltham, MA)
- …employees, and by improving both in concert we achieve compounding results. The Experience Team at Fresenius Medical Care drives improvement for our patients, ... to design measurement tools to collect employee, patient, and physician experience data, analyze the data to identify actionable insights, and develop and… more
- Wellness Pet Company (Burlington, MA)
- …process + Lead development of materials to support CEO/CFO in Lender calls + Measurement and improvement of Commercial Spend Effectiveness + Financial leader in ... to understand and impact key business drivers: + Performance Measurement and Optimization + Define, develop, implement, and improve...annual customer joint business planning process. Lead financial assessment of… more
- Tecomet (Wilmington, MA)
- …on CMM programming. This will be accomplished within Tecomet's principles of continuous improvement , customer driven innovation and a win first culture, while ... manufacturing industry preferred; + AS9100/ISO 9001, and Aerospace and Defense customer interaction experience preferred; **WORK ENVIRONMENT / PHYSICAL… more
- Evident Scientific (Waltham, MA)
- …who are committed to a culture of regulatory compliance, high quality, continuous improvement , safety, and customer focus. **Job Duties** + Provide strategic ... to meet business and quality/compliance objectives. + Responsible for managing escalated customer issues and driving continuous improvement activities. + Ensure… more
- Teleflex (Chelmsford, MA)
- …all our customers from end to end. We pride ourselves on being totally Customer Centric in our unrelenting focus on Improving Quality, Service and Value as perceived ... driving operational transformation and fostering a culture of continuous improvement . Leveraging expertise in Lean methodologies, business acumen, and situational… more
- Teradyne (North Reading, MA)
- …physics, and silicon-photonic fabrication processes. + Working knowledge of optical measurement techniques and equipment. + Experience with automation and ... that helps employees, and communities, thrive. Our Purpose: TERADYNE, where experience meets innovation and driving excellence in every connection. We are… more
- Beth Israel Lahey Health (Burlington, MA)
- …unit resources and setting-based experts. 3. Is knowledgeable about current performance improvement activities and measurement data of unit and new product ... Participates in hospital and nursing committees 6. Develops and monitors continuous improvement initiatives on the unit. 7. Assures maintenance of educational files,… more
- Beth Israel Lahey Health (Burlington, MA)
- …and exceeds the needs of our customers and consistently adheres to Customer Service standards. 13) Participates in departmental and/or interdepartmental quality ... improvement activities. 14) Performs all other duties as needed...color vision, central macula function, depth perception, corrective lens measurement , corneal surface curvature measurement , peripheral vision,… more
- Beth Israel Lahey Health (Burlington, MA)
- …unit resources and setting-based experts. 3. Is knowledgeable about current performance improvement activities and measurement data of unit and new product ... Participates in hospital and nursing committees 6. Develops and monitors continuous improvement initiatives on the unit. 7. Assures maintenance of educational files,… more
- Sunrise Senior Living (Burlington, MA)
- … engagement. + Leads the development and regular review of the engagement improvement plan. + Effectively resolves customer concerns through consistent use of ... operations supervision, and leading a team through change. + Previous sales experience preferred, including building customer relationships, and resolving … more
- MKS Instruments Inc (Andover, MA)
- …to root cause and support the product team in resolution. + Support Continuous Improvement activities to enhance our products and customer support. + Participate ... + Must be self-motivated, an excellent collaborator, and have an intense customer /product focus. + Experience with sensors and instrumentation, vacuum systems,… more
- Mill Creek Residential (Newton, MA)
- …duties as assigned ** Customer Service** + Understand and support the customer experience vision for Mill Creek Residential + Communicate service guarantees ... point of contact for residents and prospective residents. Providing outstanding customer service and demonstrating sales excellence are essential. The Leasing… more
- RTX Corporation (Tewksbury, MA)
- …(bugs, failures, triage), and Corrective Action. + **Metrics** : Experience with identification, development, monitoring, reporting, measurement , dashboards. ... ADS, Jenkins, GitHub, Coverity, Grafana, JFrog Artifactory). + **Methodologies** : Experience with Continuous Improvement methods (eg, Six Sigma, CORE).… more
- L3Harris (Londonderry, NH)
- …with Failure Mode Effects Analysis is desired (eg DFMEA, PFMEA) + 6 years experience with continuous improvement related analysis tools and techniques (eg design ... AS9100 Quality Management System and AS9102 First Article requirements + Hands-on experience with optical lens, Scratch-Dig Measurement and Analysis +… more
- Mill Creek Residential (Medford, MA)
- …drives financial performance, operational and leasing excellence, and delivers outstanding customer service at one or more communities. Provides leadership and ... **e** + High School diploma or equivalent (GED), Bachelor's degree or related experience preferred + 3-5 years of multi-family or related property management … more
- Tecomet (Wilmington, MA)
- …tooling, and fixtures, and generate in-process prints as required. + Knowledge of measurement systems and process capability. + Experience with problem solving ... a high-level understanding of CAD/CAM software and hands on experience with G-code. This position requires working knowledge &...and CI teams on to develop and execute continuous improvement plans. + ** ** Provides expert advice for… more