- CVS Health (Wellesley, MA)
- …supportive, collaborate and agile environment. **Position Summary** Seeking an experienced Insights Manager with great research, organizational and communication ... it all with heart, each and every day. Our Customer Experience Center of Excellence is at the heart...skills. The Aetna Insights Manager is an individual contributor role… more
- Autodesk (Boston, MA)
- …Autodesk Emerging Business Customer Success is seeking a Data Strategy and Insights Manager to develop and sustain a data strategy that delivers actionable ... insights , enabling informed decision-making at both executive and team...single source of truth for business health, performance, and customer impact. This role will be instrumental in curating,… more
- Citizens (Westwood, MA)
- …concepts designed to deliver on new go-to-market strategies + Accelerate speed to customer & product insights by leading initiatives to automate routine ... Description Citizens' Consumer Deposits team is seeking a Principal Business Insights Analyst to apply their strategic and analytical skills to help solve some of… more
- General Motors (Boston, MA)
- …for easier insights and storytelling + Strengthen our understanding of customer lifetime value (CLV) through insights around omni-channel acquisition and ... you have deep understanding of monetization, data gathering and insights ? Do you a real passion for insights... insights ? Do you a real passion for insights ? **The Role:** OnStar Services is a division within… more
- Wayfair (Boston, MA)
- Who We Are [Driveway and Fleet Insights ] Wayfair believes everyone deserves a home they love, and that furnishing your home should be a source of fun, not anxiety. ... Wayfair, our product team ensures that we're building technology that solves important customer problems in elegant, scalable, measurable ways. We have a modern tech… more
- Ryder System (Boston, MA)
- …pricing for any new and existing customers. Provides analytical support to the Manager , Parcel Insights & Pricing, Business Development team, and Parcel ... (http://ryder.com/job-applicant-privacy-policy) ._ **Job Description** : **Summary** The Strategic Analyst, Insights & Operations, is part of the team responsible… more
- CVS Health (Boston, MA)
- …improved conversion. **Proactive Insights :** - Utilizing an array of "Voice of Customer " tools, the CEM Manager will identify actionable market insights ... with heart, each and every day. **Position Summary** The Manager , Digital Customer Experience Management (CEM) is...responsible for monitoring and providing actionable voice of the customer insights to our Digital product team… more
- Point32Health (Canton, MA)
- …leading two heavily regulated annual survey programs and strategic improvement initiatives. The Customer Experience Program Manager is key role on the enterprise ... improvement. Using a research-based and data-driven approach while grounded in customer -centricity, the CX Measurement & Improvement Program Manager will… more
- Staples (Framingham, MA)
- … Customer Marketing will work cross-functionally with multiple teams, including customer analytics, customer insights , merchandising, sales, creative ... Staples brand is well represented in all areas. The Manager , Customer Marketing is responsible for developing...media, and site. + Partner with merchandising, sales, and customer insights to develop a deep understanding… more
- Point32Health (Canton, MA)
- …**Job Summary** Under direction of the Director, Customer Experience, the Customer Experience Program Manager is responsible for helping all Point32Health ... improve, the experiences our customers have with us. The Customer Experience Program Manager is a high-impact...micro journeys. + Lead the development and execution of customer research strategies that brings qualitative insights … more
- American Express (Boston, MA)
- …enhancements and translate into effective marketing campaigns + Leverage data and customer insights to drive channel effectiveness and improve marketing ... Business and Middle Market Card Members. As a Senior Manager on the Digital Customer Growth Team...detail + Thought leader with proven success in leveraging customer insights and innovative thinking to deliver… more
- Dodge Construction Network (Boston, MA)
- Customer Engagement Manager Location: Remote, United States, United States **Description** The Customer Engagement Manager is a key member of our Go to ... existing SMB customers to realize value through their partnership with Dodge. The Customer Engagement Manager supports the customer experience through… more
- CVS Health (Boston, MA)
- …prioritization of production support fixes and backlog based upon VOC input. + Leverage customer insights to work with product managers and refine the product ... heart, each and every day. **Position Summary** The Senior Manager , Digital Customer Experience will be responsible...Lead the high-performing team responsible for driving Voice of Customer initiatives. + Develop robust market insights … more
- Chewy (Boston, MA)
- **Our Opportunity:** Chewy is seeking an expert and visionary ** Customer Care Communications Manager II** to lead strategic, high-impact communications across ... our Customer Care (CC) organization! In this role, the Communications Manager will be responsible for developing and implementing comprehensive communication… more
- Pearson (Boston, MA)
- **Job Summary:** As Customer Program Manager (CPM), you play a crucial role in ensuring our customers achieve success with Pearson's WFS products by collecting, ... managing and analyzing data to improve customer success operational efficiency and effectiveness. Your focus will be creating strategic programs that accelerate … more
- Rocket Software (Boston, MA)
- … Success leader that can help build out and lead our Sr. CSM group. As the Manager , Customer Success Management, you will lead a team of our Senior Customer ... out and lead our Sr. CSM group. As the Manager , Customer Success Management, you will lead...advocacy, risk management and value campaigns + Use Gainsight insights to scale the team and customer … more
- FranklinCovey (Boston, MA)
- …post-secondary schools and institutions. To learn more, visit franklincovey.com . **Title:** Manager of Revenue Operations & Strategy - Customer Growth **Payroll ... is seeking a manager of revenue operations and strategy for our customer growth and expansion business. This role will partner and support our Director of… more
- Amazon (Boston, MA)
- …members of the rapidly growing Customer Success COE. As the Partner Customer Success Development Manager , you will lead on content creation, including ... to be part of a team that is redefining customer success with our customers and partners? Amazon Web...Build mechanisms to capture feedback and act on partner insights that inform strategy evolution - Prepare for and… more
- Cornerstone onDemand (Boston, MA)
- The Customer Success Manager (CSM) is responsible for a portfolio of strategic accounts and leverages product expertise and a practitioner's lens to align ... the appropriate consultants and technical resources as necessary. + Provide industry insights , guidance and recommendations to drive customer strategic outcomes.… more
- Lincoln Financial (Boston, MA)
- …opportunity. **Requisition #:** 74361 **The Role at a Glance** As a **Product Manager ** on the Financial Wellness team, you would play a critical role developing ... negotiate price, and determine best solution recommendations based on product quality, customer need, and pricing + Maintains knowledge on current and emerging… more