- Wolters Kluwer (Waltham, MA)
- …based in Europe as well. **About the Role:** We are looking for a Director of Customer Success to lead a global customer success team supporting ... long-term customer value and retention for our business. The Customer Success Director is a senior leadership role responsible for developing and executing… more
- NTT America, Inc. (Boston, MA)
- …Whether 2 Years or 20, Discover Rewarding Journeys with Us!** The **Senior Customer Success Manager** is a skilled individual contributor responsible for ... Senior CSM plays a vital role in supporting senior team members, executing customer success strategies, and ensuring that customer needs are met efficiently.… more
- Amazon (Boston, MA)
- …and ML, proactively react, predict, and prevent problems. As a Principal Observability Customer Success Specialist within the AWS Specialists & Partners (ASP) ... Customer Success Center of Excellence organization, you will drive enterprise adoption and value realization for Customers in their post launch journeys around… more
- PagerDuty (Boston, MA)
- …in a flexible, award-winning workplace. As our **Regional Vice President, North America Customer Success ,** you will be reporting to the Chief Customer ... centricity, and understanding the motion to win in the enterprise. The Customer Success Management team acts as a Trusted Advisor to our customers, ultimately… more
- Renaissance (Boston, MA)
- …strive for the best, own our actions, and grow and evolve. **Job Description** The Customer Success Manager Senior is a strategic leader within the Customer ... agencies and internal executive leadership. **In this role as a Customer Success Senior, you will:** + Provide **strategic and operational leadership** for… more
- Oracle (Boston, MA)
- …business trends, define and standardize KPIs, measure the effectiveness of our Customer Success initiatives, and present compelling recommendations to leaders ... improving the overall customer experience. **Responsibilities** Job Responsibilities: + Analyze Customer Success data and KPIs to identify trends, risks, and… more
- GE Vernova (Boston, MA)
- **Job Description Summary** *Reporting directly to the Chief Customer Officer, the Americas Customer Success Leader will play a pivotal role in driving the ... metrics and managing both the regional Professional Services team and the Customer Success Management team. *The Americas Customer Success Leader… more
- Pearson (Boston, MA)
- …(up to 4 nights/month expected).** Preferred + Experience in EdTech and/or Customer Success . + Familiarity with Salesforce, Microsoft O365 Suite, Smartsheet, ... you may request reasonable accommodations by emailing ###@grp.pearson.com. **Job:** Customer Success **Job Family:** GO\_TO\_MARKET **Organization:** Assessment… more
- Wolters Kluwer (Waltham, MA)
- …a month in the office (see locations listed on the posting) **OVERVIEW** The Customer Success Engagement Manager plays a high-impact role in managing strategy ... needs + Win support for process and performance improvement plans related to customer success , product development, and service improvements based on strategic… more
- ISC2 (Boston, MA)
- …connectedness that empowers all of our successes. Learn more. **Position Summary** The Customer Success Account Manager is responsible for driving customer ... in related field preferred, or equivalent work experience + 5+ years in Customer Success , Account Management, Training Delivery Coordination, or similar role… more
- GE Vernova (Boston, MA)
- **Job Description Summary** The Customer Success Manager will be responsible for managing and developing strong relationships with our existing contractual ... while generating controls aftermarket services growth in the existing contractual customer base. The Customer Success Manager will be primary point of… more
- Wolters Kluwer (Boston, MA)
- **Permanent remote role.** As a Customer Success Associate, you will build upon your foundational skills to support and manage the customer lifecycle more ... customers. * Address and resolve a broader range of customer inquiries and issues. * Assist with customer... customer inquiries and issues. * Assist with customer renewals and upselling opportunities. * Monitor and analyze… more
- Oracle (Boston, MA)
- …resources, logistics, marketing, sales or developmental training in sales or for customer support (as available). US Veteran transitioning from active service or ... member of Oracle's Support Organization, you will be responsible for answering inbound customer calls and emails as it pertains to their support renewals. Following… more
- Coinbase (Boston, MA)
- …to our most valued customers. You'll join a high functioning team of customer focused support professionals who know their performance is essential to Coinbase ... an individual who has a passion for making the customer experience seamless and phenomenal. *What you'll be doing:*...* Model an investigative mentality to help address critical customer issues at the root cause. * Represent and… more
- JPMorgan Chase (Boston, MA)
- …the diverse talents they bring to our global workforce are directly linked to our success . We are an equal opportunity employer and place a high value on diversity ... and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or… more
- iCIMS (Boston, MA)
- …on customer accounts. + Maintain accurate activity tracking in CRM and customer success platforms to ensure visibility across Customer Success ... with iCIMS or comparable HR systems. + Experience using CRM and customer success tools (Salesforce, Gainsight etc.) + Customer -obsessed with a proactive,… more
- Cisco (Boston, MA)
- …cross-functional collaboration with sales, product, partner, marketing execution, and customer success teams. **Marketing Program Coordination and ... Collaboration:** -Build strong relationships with cross-functional teams, including product, sales, customer success , partner, and operations, to ensure seamless… more
- allego (Waltham, MA)
- …the capabilities that matter most. You'll sit at the intersection of Customer Success , Product, Solutions Delivery, Sales Engineering, and Marketing, translating ... outcomes. Your work will directly influence how effectively our Customer Success Managers and Sales Engineers help customers implement, adopt, and grow… more
- Dodge Construction Network (Boston, MA)
- …retention. This is a full-time position and reports directly to the Manager, Customer Success . **_Preferred Location_** This is a remote, home-office role and ... + Empathetic mindset with a focus on supporting small business growth and customer success **_Preferred Experience, Knowledge, and Skills_** + Experience working… more
- Brink's (Boston, MA)
- …we provide equal opportunity to participate and grow. Job Description Job Summary: As a Customer Success Manager, you will be the primary point of contact for ... , Marketing, Logistics or related field. + 5+ years of experience in customer success , account management, or related roles. + Knowledge of key systems and tools… more