- Bausch + Lomb (Rochester, NY)
- …support product introductions, changes and discontinuations. + Actively seek information from Customer Care leadership and product managers when appropriate. + ... policies, procedures and regulatory guidelines, appropriate business procedures and customer service skills and sound judgment in making critical decisions,… more
- Bausch + Lomb (Rochester, NY)
- …which could include multiple touch points with a consumer In addition, perform Core Customer Care Agent Responsibilities and Senior function, when needed: + ... position is the primary lead for handling social media interactions within the Customer Care team. This channel of communication is a highly visible means of… more
- Tompkins Community Bank (Batavia, NY)
- …complete information to customers by using the right methods/tools available + Meet personal/ customer care center team targets and call handling quotas + Follow ... three (3) days per week.** Answers general inbound calls in a care center with the goal of customer satisfaction, and customer retention. Takes care of… more
- Excellus BlueCross BlueShield (Rochester, NY)
- …you, we encourage you to apply! Job Description: Thank you for your interest in our Customer Care team. Due to the volume of applications we receive, we review ... will receive a Video Assessment from ###@jobalerts.excellusbcbs.com. Summary The Customer Care (CC) Advocate resolves customer...requirements: + Rating of "Performing" or above on the Agent Dashboard and Competencies for a minimum of 9… more
- Excellus BlueCross BlueShield (Rochester, NY)
- …Level II (in addition to Level I accountabilities): * Handles moderately complex customer and agent calls, resolves issues with minimal supervision. * Accurately ... work. Level III (in addition to Level II accountabilities): * Handles complex customer and agent calls with limited supervision. * Assists with complex… more
- Rochester Regional Health (Rochester, NY)
- …for customer requirements + Leadership. Function as a change agent and leader; promote innovative practices in educational environments; integrate a long-term, ... patient schedules/information and leading Technicians in administering quality patient care . RESPONSIBILITIES: + Organization & Documentation Management. Prepare, post… more
- Hillside Family of Agencies (Rochester, NY)
- …The Clinical Supervisor provides expert assessment and delivery of quality mental health care to youth and family in Community, Home, School, or Residential setting. ... departments to support continuous improvement (evidence-based practices, outcome measures, customer satisfaction, etc.). + Provide clinical supervision, consultation, and… more
- H&R Block (Rochester, NY)
- …successful. It would be even better if you also had + CPA or Enrolled Agent certification + Experience completing complex tax returns + 5+ years of experience in ... via phone, email and chat + Experience utilizing effective customer service techniques + Analytical and problem-solving skills +...building a Connected Culture - one in which trust, care , and connections are how we work together as… more