- Carrington (Columbia, SC)
- …amazing team! Must be able to work PST business hours.** The Mortgage Advocate /Office of the President will be responsible for resolving and responding to escalated ... or complex customer complaints from various channels, including internal departments or...media and third-party agencies. + Interface with customers and customer representatives regarding escalated complaints; determine and communicate next… more
- US Tech Solutions (Columbia, SC)
- …and cross training of coworkers. **Experience:** + 1 year of claims processing or customer service experience OR Bachelor's Degree in lieu of work experience. ... or equivalent Required Work Experience: 1 year of claims processing or customer service experience OR Bachelor's Degree in lieu of work experience. Preferred… more
- TEKsystems (Columbia, SC)
- …Diploma or equivalent Required Work Experience: 1 year of claims processing or customer service experience OR Bachelor's Degree in lieu of work experience. ... Preferred Education: Associate Degree Preferred Work Experience: 3 years-of customer service or call center experience. Please list out the top 2-4… more
- TEKsystems (Columbia, SC)
- …Reviews claims or appeals issues, complaints, and inquiries referred by claims customer service representatives to determine if desk procedures and guidelines ... recommending improvements in procedures and policies. Assists in training claims customer service representatives. Additional Skills & Qualifications Required… more
- TEKsystems (Columbia, SC)
- …Experience: None Preferred Education: Associate Degree Preferred Work Experience: 2 years-of customer service or call center experience. 2-4 PREFERRED/NICE TO ... Description Provides prompt, accurate, thorough and courteous responses to all customer inquiries. Performs research as needed to resolve inquiries. *65% Ensures… more
- Lumen (Columbia, SC)
- …Join us as we digitally connect the world and shape the future. **The Role** The Customer Success Advocate II is a customer -facing role that ensures our ... handle urgent customer concerns and escalate internally when necessary (ie, Service Improvement Plans) * Partner with sales, delivery & support to ensure… more
- Lumen (Columbia, SC)
- …leadership teams regarding the customer experience, product features/functionality, and service implementation/management. + Customer Advocate : Acts as ... leveraging technology innovation for the betterment of humanity. This exciting customer -facing solution engineering role will work in partnership with our Sales… more
- Lumen (Columbia, SC)
- …leadership teams regarding the customer experience, product features/functionality, and service implementation/management. + Customer Advocate : Acts as ... **The Role** The Solution Engineer will be responsible for analyzing customer needs and requirements through strategic discovery, utilizing technical thought… more
- Confluent (Columbia, SC)
- …build state-of-the-art data streaming platforms! **What You Will Do:** + Champion and advocate for the customer within Confluent. You will be the technical ... (CSTA) to act as a trusted technical advisor and advocate to work with our customers. The primary objective... customer -centric attitude, ability to deal with critical customer situations + Strong service delivery, time,… more
- Confluent (Columbia, SC)
- …data streaming platforms! Locations: US Remote **What You Will Do:** + Champion and advocate for the customer within Confluent. You will be the technical voice ... Us. **About the Role:** Confluent is searching for a Customer Success Technical Architect (CSTA) to act as a...(CSTA) to act as a trusted technical advisor and advocate to work with our customers. The primary objective… more
- Confluent (Columbia, SC)
- …relationship with Confluent + Experience with the sales discovery process and customer service escalation models + Experience running Executive level reviews ... This role is offered to active duty service members who are enrolled in the Skillbridge...of Confluent + Work across the organization as the customer 's champion to advocate for their needs… more
- Logitech (Columbia, SC)
- …activate customer data for personalization, targeted campaigns, and improved customer service . AI-Driven Innovation & Efficiency + Incorporate AI ... customer relationships that deliver sustained engagement and maximize lifetime customer value (LTV). + Advocate for customer -centric decision-making… more
- PagerDuty (Columbia, SC)
- …the PagerDuty Operations Cloud. The PagerDuty Operations Cloud combines AIOps, Automation, Customer Service Operations and Incident Management with a powerful ... achieve business value and ROI from their investment in PagerDuty. **Key Responsibilities** Advocate for the Customer : + Proactively engage with customers to… more
- Verint Systems, Inc. (Columbia, SC)
- …business outcomes for executive audiences. + Ability to effectively and successfully handle customer service issues and conflict situations + Ability to learn ... At Verint, we believe customer engagement is the core of every global...with key clients, acting as a trusted advisor and advocate + Ensure customers remain renewal-ready by proactively addressing… more
- Worldwide Equipment (West Columbia, SC)
- …SUMMARY/em/strong /pp To be successful in this position this person must become the advocate for the customer , focusing on the customer 's experience. Ensures ... WE communicate, that urgency MUST be felt by the customer when they arrive and throughout the repair process....ORGANIZATIONAL STRUCTURE/em/strong /pp * Reports directly to the Assistant Service Manager when applicable otherwise to the Service… more
- SHI (Columbia, SC)
- …and implement communication strategies, and coach others to improve their communication skills. Customer Service : Can lead strategic customer service ... knowledge and work as part of a team * Advocate SHI Services to SHI Account Executives and their...initiatives, inspire others to prioritize customer service , and foster a culture of continuous customer… more
- UNUM (Columbia, SC)
- …ability as a service leader with a track record of delivering strong customer service . + Ability to interact effectively with different audiences on both a ... and delivering optimum internal/external solution. + Strong knowledge and experience with customer service for external (brokers, TPAs, customers) and internal… more
- Cardinal Health (Columbia, SC)
- …+ Proactively address service issues and ensure rapid resolution to protect customer satisfaction. + Serve as a strong advocate for the customer ... with internal teams including Sales, Operations, GPO Services, Clinical Solutions, and Customer Service to deliver seamless support. + Coordinate with Navista… more
- TD Bank (Lexington, SC)
- …delivering service and advice + Understands and supports the Bank's Customer Service Strategy; Delivers Customers end-to-end advice they expect: (1) building ... with proactive insights & recommendations + Serves as a Customer advocate in improving customer ...(when and how they want) and educates Customers on self- service options that meet their needs + May act… more
- Prime Therapeutics (Columbia, SC)
- …functional areas to enhance collaboration, and ensure delivery of exceptional service . The Assistant Vice President Client Engagement identifies needed investments ... objectives. **Responsibilities** + Serve as primary relationship and contract owner, advocate and point of escalation for assigned account/s; leverage an intimate… more