- Zoom (Harrisburg, PA)
- …teams, ensuring seamless project execution and high-qualityoutcomes. Experience with contact center solutions, WFM, QM, AI and virtual agent technologies ... for the overall delivery of new features for Zoom Contact Center . Thisincludes project managing... managing the release plans, diving into the feature technical discussions and coordinatingwith product managers, engineers, designers and… more
- Zoom (Harrisburg, PA)
- … project engineering technical experience with Customer Experience solutions ( Contact Center , Workforce Engagement, Virtual Agents), with at least 5 years ... to design and deploy Zoom Customer Experience implementations Virtual Agent, Contact Center and Workforce Engagement Management solutions. Responsibilities +… more
- Navient (Harrisburg, PA)
- …our mission, read more below, and let's build something great together! **The Contact Center Engineer position will report to the Director, Customer ... Experience.** **As the Contact Center Engineer, you will:** + Oversee...CX1, Ada Chatbot, and related systems. + Experience in project management, process improvement, and technical mentoring.… more
- iCIMS (Harrisburg, PA)
- …project governance, stakeholder management, sales assistance, and cross-functional alignment. The Project Management team operates at the center of a ... **Job Overview** We are seeking a strategic and experienced Manager, Project Management to lead a team responsible for orchestrating the successful delivery of… more
- CDM Smith (Harrisburg, PA)
- …schedule, and change management. * Serving as a mentor and leader of multi-discipline project teams. * Performing and leading technical problem solving with a ... are adhered to. * Serving as the main client contact and liaison during project execution to...Effectively working with lead practitioners, quality managers, and key technical specialists. For more information about our Project… more
- CDM Smith (Harrisburg, PA)
- …to CDM Smith's mission by: * Managing and serving as the lead Project Manager on water/wastewater projects * Providing technical guidance, senior leadership, ... Smith currently has a new opportunity for a Senior Project Manager with previous experience managing industrial water and/or...this position, you will be the main point of contact for planning and design of water, water reuse,… more
- GAP Solutions Inc (Harrisburg, PA)
- …program or project management experience** **, including** **5+ years managing contact center or law enforcement/intake operations** **of comparable size and ... Security Investigations Tip Line (HSITL) is a national intake center for the receipt of alleged criminal or suspicious...Manager (PM) will serve as the primary point of contact with the Government for all contractual, technical… more
- Prime Therapeutics (Harrisburg, PA)
- …and drives every decision we make. **Job Posting Title** AI Delivery Director AI Center of Excellence - Remote **Job Description** **We are putting together an AI ... Center of Excellence. Come join us!** The Director IT...services. Develop and communicate IT strategy. **Responsibilities** + Set technical vision and develops technology strategies to support long-term… more
- NTT America, Inc. (Harrisburg, PA)
- …role including pre-sales support, operations, design consulting, construction + Previous technical Pre-Sales and/or Project Management experience highly desired ... equipment. + Primarily sitting for extended periods + Ability walk and lead technical tours throughout data center . **WORK CONDITIONS & OTHER REQUIREMENTS** +… more
- Prime Therapeutics (Harrisburg, PA)
- …and drives every decision we make. **Job Posting Title** AI Product Manager - AI Center of Excellence - Remote **Job Description** **Prime is standing up a new AI ... Center of Excellence! We are looking for an AI...enable and drive business outcomes + Translate business and technical requirements into an architectural blueprint to achieve business… more
- CVS Health (Harrisburg, PA)
- …knowledge of the provider Digital Portal + 2-4 years related work experience in the Provider Contact Center . + 2-4 years of EPDB experience + 1-3 years of EWM ... on the issue at hand, prioritization of issues and communicating complex technical details in a business-friendly manner understandable to our customers. + Maintain… more
- EDB (Harrisburg, PA)
- …their journey on Postgres technology. The Sr. TAM is also the customer's single point of contact into all technical areas of EDB. As such, the Sr. TAM's ... + Experience with Kubernetes + Excellent analytical skills regarding technical and project management issues + Good...of people and ideas. These values remain at the center of our culture and are key to our… more
- COOLSOFT (Dauphin County, PA)
- …PA** Description : Description of Duties * Design and implement voice and contact center solutions including Natural Language IVR, and agent assist voice ... call. * Migrate from on prem contact center to cloud hosted ...document all created work associated with this position, including technical and functional designs and diagrams, test plans, test… more
- CVS Health (Harrisburg, PA)
- …serve as the AI Subject Matter Expert (SME) and Business Product Owner for contact center technology supporting the Retail Customer Care organization. In this ... AI-powered applications and services. These solutions will span a wide range of contact center and operations support functions, with a focus on accelerating… more
- CDM Smith (Harrisburg, PA)
- …and industry contacts, collaborating with clients and government officials to clarify technical questions. Project Updates: Provide updates to project ... are seeking a highly skilled Electrical Engineering Leader to provide expert technical guidance and oversight of the electrical engineering group. This role involves… more
- NTT America, Inc. (Harrisburg, PA)
- …is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and ... + Develop schedule program requirements to be implemented across all data center projects. This may include, but not limited to, developing internal processes… more
- NTT America, Inc. (Harrisburg, PA)
- …is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and ... defining Scope of Work, Scope of Services and Fees based on Owner's Project Requirements, design standards, and system specifications. + Preparing scope of work,… more
- Deloitte (Mechanicsburg, PA)
- …projects, practice sessions, training, and Moments That Matter at a Deloitte Delivery Center location, Geo-Hub location, approved site, or project location + ... at work. Work You'll Do As a US Delivery Center Senior Solution Specialist on the team, you will:...new system, and serve as the primary point of contact for internal stakeholders + Offer guidance and support… more
- Evolent (Harrisburg, PA)
- …With:** The Senior Analyst Performance Suite Analytics utilizes and develops project management tools to solve complex business implementation challenges as well ... to develop a successful client onboarding roadmap + Accountable for the project management of all analytical needs throughout the client implementation process +… more
- COOLSOFT (Dauphin County, PA)
- …for Microsoft Dynamics CRM solution deployment. * Hands-on experience with Dynamics Contact Center solution deployment, including ability to manage and optimize ... portal, and web app as part of the UBOS project . * Advise PTC leadership on current trends in...* Conducted training sessions on AI tools and Dynamics Contact Center features, ensuring team members are… more