- Wipfli LLP (Radnor, PA)
- …and team performance. Responsibilities + Oversee daily ticket assignment, queue management , and routing to appropriate teams. + Resolve case escalations as ... the Continuous Improvement Register and lead Tier 2 meetings. + Manage escalation train-backs and ensure documentation is captured. + Coordinate field dispatch… more
- Microsoft Corporation (Malvern, PA)
- …with various internal and external teams to resolve customer issues. Mentors others the on Support Escalation Management team. Acts as a key member of ... of your employment with Microsoft and the country where you work. #CES #CSS #ACT Support Escalation Management IC4 - The typical base pay range for this role… more
- Merck (West Point, PA)
- …focused on relationship management activities, such as supplier governance and escalation management . This individual will also focus on the deployment and ... lead cross-functional initiatives, and ensure end-to-end results are achieved. Deviation management and support of supplier investigations will also be… more
- M&T Bank (Wilmington, DE)
- …information to support these activities. Complete ad-hoc analyses to support business decisions. Provide feedback to management regarding results and ... in accordance with the Company's Risk Appetite. Identify risk-related issues needing escalation to management . + Promote an environment that supports belonging… more
- Wells Fargo (Wilmington, DE)
- …area + Monitor moderately complex business specific programs, and provide risk management consulting to support the business in designing and implementing ... Join us! **About this role:** Wells Fargo is seeking a Lead Control Management Officer supporting Information and Cybersecurity with specific Identity and Access … more
- Vanguard (Malvern, PA)
- …management direction and vision, including scoping decisions and prioritization.Act as an escalation point to senior management for data risk. + Participate, ... Overview The Global Head of Data Risk Management is a pivotal senior leadership role within...remediation strategies for material data risk events, ensuring timely escalation and resolution in line with governance standards. +… more
- SAP (Newtown Square, PA)
- …internal stakeholder management -from contract execution through to ongoing support and proactive de- escalation of high-value accounts. + Profitability ... CDM is expected to maintain customer satisfaction through issue mitigation and escalation management , to build strong relationships with key customer… more
- M&T Bank (Wilmington, DE)
- …in accordance with the Company's Risk Appetite. + Identify risk-related issues needing escalation to management . + Promote an environment that supports belonging ... **Overview:** Serves as a member of the Management Development Program (MDP) and participates in ten...client services delivery and expand relationships + Serve as support associate to Wealth and Investment advisors asrequired +… more
- JPMorgan Chase (Wilmington, DE)
- …Execution and Control Associate in the Consumer Card Risk Strategies team, you support the change management lifecycle for strategy initiatives and ensure all ... Bring your expertise to JPMorganChase. As part of Risk Management and Compliance, you are at the center of...Manage Risk owned letters + Manage critical issues using escalation protocols to resolve issues + Package results and… more
- M&T Bank (Wilmington, DE)
- …controls to mitigate risk on an ongoing basis. Identify risk-related issues needing escalation to management . + Promote an environment that supports belonging ... Responsibilities:** + Develop and maintain procedures and guidelines for the transaction management model and the expansion of Conventional Debt and Special Access… more
- Hologic (Newark, DE)
- …closure, this role is for you. Knowledge + Deep understanding of Quality Management Systems (QMS) and CAPA processes, including risk/ escalation assessment, root ... and facilitate Corrective and Preventive Actions (CAPAs), advise on risk and escalation decisions, and partner closely with manufacturing and supply chain teams to… more
- AmeriHealth Caritas (West Chester, PA)
- **Role Overview** The **Application Support Specialist** will support a state government healthcare system (LTSS). In this role, you will lead a team that helps ... improvement of overall system processing efficiency + Leads an Application Production Support Team & provides in depth troubleshooting and product knowledge across… more
- Robert Half Finance & Accounting (Upper Chichester, PA)
- …* Identify and recommend improvements to our customer service procedures to senior management . * Support both internal and external customers as needed. * ... Description We are in search of a Customer Support Manager to join our team in UPPER...* Maintain open lines of communication, acting as the escalation point for complex customer inquiries or complaints. *… more
- JPMorgan Chase (Wilmington, DE)
- …complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or ... Propel operational success with your expertise in technology support and a commitment to continuous improvement. As a Technology Support III team member in… more
- Wells Fargo (Wilmington, DE)
- …Join us! **About this role:** Wells Fargo is seeking a Senior Branch Network Management Trainee (SAFE) for National Branch Network as part of the Consumer, Small and ... procedures in alignment with applicable regulations, as well as audit and escalation procedures, and managing the allocation of people and financial resources for… more
- Hologic (Newark, DE)
- …13485). Develop training materials and conduct sessions to enhance the skills of support teams regarding escalation procedures. + **Root Cause Analysis:** Drive ... execute global field actions effectively. + Strong organizational and project management skills to schedule meetings, develop deliverables, and assign ownership for… more
- Xylem (Bridgeport, NJ)
- …all WSS branches, balancing strategic sourcing, supplier governance, and cost management with oversight of tactical purchasing execution. The Branch Manager directly ... how branch procurement operations function, including role clarity, decision rights, escalation paths, and standard work. + Ensure branch procurement activities are… more
- RxBenefits (Wilmington, DE)
- …and perform ongoing engagement to keep staff motivated and optimize performance + Support Workforce Management (WFM) activities to ensure agent competency and ... + Support agent acute performance-related development opportunities identified thru escalation line as well as internal and external customer feedback + Monitor… more
- Wells Fargo (Wilmington, DE)
- …Banking Operations (CSBBO) to be a key driver for our technology transformation in support of voice contact management across the enterprise. You will be ... the following: work experience, training, military experience, education + 6+ years of Management or Leadership experience in support of complex Contact Center… more
- Vistra (Eddystone, PA)
- …market analysis to select suppliers based upon business value and need * Support and promote Vistra's Supplier Diversity program through outreach and supplier ... as primary site contact for category teams Contract development and management *Conduct supplier negotiations, including negotiation of commercial and legal terms… more
