- Cardinal Health (Albany, NY)
- …patients can access, afford and remain on the therapy they need for a better quality of life. Our diverse expertise in pharma, payer and hub services allows us to ... on a standard set of criteria, providing constructive feedback and recognition to ensure high performance and continuous improvement. Accurately score interactions… more
- Broadview FCU (Albany, NY)
- …protocols, data protection policies and performance metrics such as call handling time, quality assurance and customer satisfaction scoring. + Log all member ... improvement Starting Compensation: $30.00 per hour, plus a competitive benefits package Bilingual individuals who are fluent in a second language in addition to… more
- Cardinal Health (Albany, NY)
- …collaboration skills with a proven ability to develop and execute effective quality assurance programs. + Works independently within established procedures; may ... data and generate reports. + Ability to drive process improvements and implement quality assurance procedures. **TRAINING AND WORK SCHEDULES** : Your new hire… more
- Broadview FCU (Albany, NY)
- …to ensure compliance with company standards and procedures. Participate in Quality Assurance calibration sessions. + Track staff utilization, oversee ... + Supervise a team of Member Service Representatives and Senior Member Service Representatives, providing guidance, support, and performance feedback.… more