- Adecco US, Inc. (Phoenix, AZ)
- …starts with a great conversation-and that starts with you. Join our call center team and make a difference with every call Essential Duties and Responsibilities ... * Professionally answer calls and address caller inquiries as needed. Route calls as needed to appropriate resource. * Perform research using available resources as needed to provide required information to callers. * Identify and escalate more complex issues… more
- Navient (Phoenix, AZ)
- …may arise. + Identifying opportunities for process automation through technology to streamline contact center workflows, improve agent efficiency, and enable ... our mission, read more below, and let's build something great together! **The Contact Center Engineer position will report to the Director, Customer… more
- Kyndryl (Phoenix, AZ)
- …and strategic goals. + Integrate Agentic AI and machine learning technologies into contact center workflows (eg, agent assist, conversational AI, predictive ... to lead strategic sales and consulting engagements focused on transforming Contact Center operations for enterprise organizations, particularly those in… more
- Aspen Dental (Phoenix, AZ)
- …affordability, transparency, and access. Work from home as a Spanish Bilingual Scheduling Center Agent where you will partner with our patients to schedule ... with patients to schedule appointments,as the first point of contact for new patients calling to book an appointment...acceptance and customer care to reach individual and call center goals. + Additional duties as assigned by the… more
- US Tech Solutions (Phoenix, AZ)
- …contract (Hybrid)** **Job Description:** + We are seeking an experienced Offshore Contact Center Quality Analytics Consultant to evaluate, monitor, and enhance ... of approximately 10 customer interactions (calls & chats mainly) from our offshore contact center against a new, comprehensive quality framework, focusing on… more
- Enterprise Mobility (Phoenix, AZ)
- …Alamo and National Car Rental has an exciting opportunity for an Exit Booth Agent . The Exit Booth Agent provides superior, friendly, efficient service during all ... - 3:00pm** Job location: Sky Harbor Airport Rental Car Center **Responsibilities** + Prepare all rental documents accurately and...assisting them at the exit booth + Make eye contact and greet all customers; thank customer at the… more
- Datavant (Phoenix, AZ)
- …shape their working environment in a way that suits their needs. The Outreach Agent is responsible for making outbound phone calls to assigned medical providers to ... following approved company and HIPAA guidelines. **You will:** + Contact assigned medical providers by phone + Use call...bring to the table:** + 1 year of Call Center experience, outbound call and/or sales call experience strongly… more
- USAA (Phoenix, AZ)
- …makes us special and impactful. **The Opportunity** As a dedicated Business Insurance Agent - Mid-level, you will work in an inbound sales environment advising ... by providing a concierge, white glove, single point of contact service level for members and nonmembers with complex...in multiple states. + Experience working in a call center environment. + Active P&C General Lines License for… more
- Molina Healthcare (Phoenix, AZ)
- …technologies that power voice, video, messaging, digital identity, and contact center experiences-ensuring seamless, intelligent, and secure interactions ... & Digital Engagement** + Lead the **design and deployment of AI-enabled contact center capabilities** , including conversational AI, intelligent routing,… more
- Banner Health (Phoenix, AZ)
- …leverage your abilities - you belong at Banner Health. Banner - University Medical Center Phoenix has held Magnet status since 2005 and was recently bestowed its ... fourth consecutive Magnet designation by The American Nurses Credentialing Center 's (ANCC). This designation is considered the gold standard of nursing excellence.… more
- The Hartford (Scottsdale, AZ)
- …+ Prepares submissions for rating and acts as the gatekeeper between the agent , Underwriter and the Operations Service Center Underwriting Support + Performs ... experience & book of business management, while also acting as a key contact for brokers and underwriters. This is an individual contributor role without supervisory… more
- Coinbase (Phoenix, AZ)
- …through technology and automation. * Background in global-scale customer support or contact center technology. *Nice to haves:* * Experience in fintech, ... email, or call our support lines accessible through our Help Center (https://help.coinbase.com). You'll drive the next generation of AI-powered self-service and… more
- Quality Technology Services, LLC (Phoenix, AZ)
- …life safety systems, Electrical, Mechanical, and EPMS/BMS systems of a Data Center environment. This role will oversee, document, and track various aspects of ... serve as a project manager and liaison to a third-party commissioning agent . This role requires work hours to support construction/commissioning activities of data… more
- USAA (Phoenix, AZ)
- …minimizing transfers, escalations and call backs. + Efficiently operate in a contact center environment and navigate multiple systems/programs while maintaining ... service or a military spouse/domestic partner + Prior experience in a fast-paced contact center environment **Compensation range:** The hiring range for this… more
- USAA (Phoenix, AZ)
- …business needs into technical solutions, driving innovation in customer experience, contact center performance, underwriting efficiency, and next best action ... across USAA's enterprise, including key bank operations such as **call center optimization, complaints program analytics, and digital servicing enhancements** . This… more
- DoorDash (Phoenix, AZ)
- …of the New Verticals division with Doordash and we are a local-fulfillment center owned and operated by DoorDash, offering customers fast, reliable, and high quality ... role, you'll work within a 5-15k sq ft distribution center , will assist in leading the local warehouse operating...for the team. You'll serve as a leading change agent for your site, helping your team to navigate… more
- EDB (Phoenix, AZ)
- …the Director level. + Hands-on experience with support platforms, including managing contact center technology and customer interaction solutions. + Proven track ... support organization. This role requires a visionary leader and change- agent who can drive transformative initiatives to position the...of people and ideas. These values remain at the center of our culture and are key to our… more
- Cayuse Holdings (Phoenix, AZ)
- …API. + Data-Driven Operational Insights + Analyze large datasets to monitor contact center performance across all communication channels (eg, calls, Live ... technical teams to integrate reporting solutions with the Customer Support Center 's technology stack, including the CRM, Workforce Management Software (WFM), and… more
- Guardian Life (Phoenix, AZ)
- …+ Serve as a company ambassador by delivering exceptional customer service in the contact center . + Collaborate across teams to solve customer issues and provide ... Customer Care Agent - Starting pay rate is $18.00 per hour...to receive other benefits and privileges of employment, please contact applicant_###@glic.com . **Current Guardian Colleagues: Please apply through… more
- SMBC (Scottsdale, AZ)
- …CCPA Privacy Policy at https://www.smbcmanubank.com/privacy/ccpa-disclosure . Persons with disabilities may contact our Customer Contact Center toll-free at ... complex, matrixed environments with cross-functional teams + Experience with GenAI and agent -based AI solutions. + Programming: Python, R, Scala, Java + Platforms:… more