- US Bank (Phoenix, AZ)
- …+ High school diploma or equivalent + Typically, at least 18 months of customer service or related experience **Preferred Skills/ Experience ** + Effective ... excel at-all from Day One. **Job Description** Provides a high level of customer service by responding to telephone or email inquiries, requests, and problems.… more
- Kyndryl (Phoenix, AZ)
- …+ Strong leadership and transformation skills. + Deep understanding of contact center technologies and customer experience strategies. + Experience ... experience (CX) transformation strategies. + Drive modernization of contact center technology platforms, including cloud-based CCaaS adoption and AI/ML… more
- TD Bank (Phoenix, AZ)
- …1+ years of experience in Retail, customer service, banking, or contact center experience preferred + Ability to navigate through multiple computer ... million TD Bank customers. As a Contact Center Representative, you ensure every customer feels...TD is deeply committed to being a leader in customer experience , that is why we believe… more
- Southwest Gas Corporation (Phoenix, AZ)
- …Solutions, including Contact Center and Account Resolution and Customer Experience -related training enterprise wide. The Trainer I evaluates training ... as Subject Matter Expert (SME); conducts training programs for Contact Center , Account Resolution Team, Customer...The incumbent must be able to effectively engage with Customer Experience and Corporate Management teams. They… more
- Southwest Gas Corporation (Phoenix, AZ)
- …including Contact Center and Account Resolution and Customer Experience -related training enterprise wide. Working closely with cross-functional teams, ... collections and emergency procedures. The incumbent must be able to interact with Customer Experience and Corporate Management. The incumbent will interact with… more
- USAA (Phoenix, AZ)
- …User Experience , Process Engineering, Analytics, Research/Testing. 1 year of Customer Contact Channel experience within Insurance or Financial ... + Assists with translating Digital or Technology product and experience opportunities ( customer "needs" and "wants" as...Knowledge of Agile Methodology. **What sets you apart:** + Experience working with diverse contact center… more
- US Tech Solutions (Phoenix, AZ)
- …+ 5+ years of experience in a Quality Assurance role within a contact center environment, preferably with experience supporting offshore teams and ... **Job Description:** + We are seeking an experienced Offshore Contact Center Quality Analytics Consultant to evaluate,...and coaching QA analysts. + A deep understanding of customer experience principles and best practices, particularly… more
- Humana (Phoenix, AZ)
- …+ ** Experience as a Lead Solutions Architect involving large scale cloud contact center experience solutions implementation on Genesys cloud platform** + ... needs and develop architecture solutions and blueprints for the customer experience center platform solutions...Provide best practice recommendations and optimization opportunities within the contact center experience platform +… more
- Peckham, Inc. (Phoenix, AZ)
- … Center Supervisor provides leadership and direction to a team of Contact Center Customer Service Representatives who handle inbound calls only. ... a complete view of your experiences* Peckham Inc. - Contact Center Supervisor SUMMARY The Contact...or leadership experience PREFERRED QUALIFICATIONS + Call center experience + Current Peckham Employee COMPETENCIES… more
- USAA (Phoenix, AZ)
- … center + Advanced technology skills using AI or IVR technology in a contact center environment + Experience building, developing, and growing teams ... in lieu of degree. + 10 years of progressive customer service, operational, military or leadership experience to include a minimum of 8 years of demonstrated… more
- Prime Therapeutics (Phoenix, AZ)
- …the future of pharmacy with us. **Job Posting Title** Service Delivery Manager ( Contact Center ) **Job Description** The Manager Service Delivery is responsible ... driving medium and large-scale Member Operations client implementations and member experience /client relations in a consistent and effective manner. This position… more
- Adecco US, Inc. (Phoenix, AZ)
- Every great customer experience starts with a great conversation-and that starts with you. Join our call center team and make a difference with every call ... to schedule * Effective problem solving skills * Effective listening skills * Customer service orientation * Attention to detail * Ability to work effectively in… more
- ASM Research, An Accenture Federal Services Company (Phoenix, AZ)
- …Performs call follow-up and reporting as assigned. + Demonstrates outstanding customer service. + Demonstrates exceptional understanding of military culture and ... is maintained. + Acts as a clinical Point of Contact (POC) for the supervisors when indicated by business...+ 8 -- 15 years of relevant post-graduate work experience in counseling, social work, and mental health services.… more
- Lumen (Phoenix, AZ)
- …be responsible for driving sales and business development efforts for our data center operator customer base. This role involves identifying and qualifying new ... data center market landscape, including trends, competitive dynamics, and customer needs. + **Solution Development:** Work with engineering and product teams to… more
- TEKsystems (Phoenix, AZ)
- …to enterprise-level data centers. Requirements: * 3-10+ years of deployment and/or break-fix experience in a data center . * Extensive experience with ... and resolution of tickets. o Serve as the initial contact /liaison between team members and management. o Prioritize and... tracking mechanisms, MS Office, and digital photos. * Experience working in a Microsoft data center … more
- Grifols Shared Services North America, Inc (Phoenix, AZ)
- …plays a critical leadership role in the day-to-day operations of the plasma donor center . As a senior frontline leader, this role is responsible for overseeing the ... execution of operational priorities, and provides direct support to the Center Manager in driving performance, donor satisfaction, and continuous improvement.… more
- PNC (Phoenix, AZ)
- …position is primarily based in a location within PNC's footprint. Sr. Data Center Network Engineer with experience in design, implementation and 24x7 support ... serve. We are all united in delivering the best experience for our customers. We work together each day...of complex data center networks across multiple locations. Knowledge of Cisco network… more
- IQVIA (Phoenix, AZ)
- …and explanation/troubleshooting of submission rejection. **Role Purpose:** + Primary Call Center contact for patients, pharmacies and medical professionals ... via telephone, email, fax, or other available means of contact to the Support Center + Quickly... experience required + HIPAA certified + Call center experience required (3+ years preferred) +… more
- Parker Hannifin Corporation (Glendale, AZ)
- …service goals for a site or a small division. Acts as the primary customer contact for aftermarket products and services including product repairs, spares ... Service Center Manager III (SSO Division - Location: Glendale,...services and support. We are renowned for our exceptional customer service and expertise at every stage of the… more
- BlackBox (Phoenix, AZ)
- …policies, procedures, standards, etc., are adhered to. + Serve as the on-site customer point of contact for construction operations related items. + Attends ... Location: Phoenix, AZ This Role: The Data Center Superintendent - Construction plays an important role...backed with a "By All Means" mindset to ensure customer success. If you're looking to take your career… more