- EDB (Phoenix, AZ)
- … organization. In this highly visible and hands-on role, the ** Manager , Global IT Service Desk ** will be responsible for the design, development and ... our growing business. + Develop business processes using Jira Service Management to provide measurable and auditable IT...growth objectives. + Develop and manage on-call rotation for Service Desk teams. + Design, document and… more
- Sunrun (Phoenix, AZ)
- …while ensuring high levels of customer service quality and availability. The Service Desk Manager is also responsible for staffing capacity planning, ... framework working with other IT Managers and integrate within Service Desk function + Communicating to other managers when procedures are incomplete, or… more
- Marriott (Phoenix, AZ)
- …Help Desk environment with experience in supporting application or IT infrastructure customers. + Technical Certifications (Cisco, MCSE, etc.) + Strong ... consistency and client satisfaction and alignment with the industry + Works with service providers, IT teams, and business partners to implement continuous… more
- Federal Reserve System (Phoenix, AZ)
- …to understand and reproduce the issue, saving and sharing documentation with National Service Desk / IT /Vendor. + Provides application and network ... skills to help support an exciting new initiative? We are seeking a **Senior IT Support Specialist** to join our Police Services IT group! This position… more
- Peckham, Inc. (Phoenix, AZ)
- …established by other teams and departments. + Provide guidance for entry level service desk support personnel. + Provide general telephony support including ... barrier to employment to be eligible for these roles.* Peckham Inc. - IT Operations Support Administrator SUMMARY The IT Operations Support Administrator… more
- Marriott (Phoenix, AZ)
- …and implementation of property-wide strategies. Ensures implementation of the brand service strategy and brand initiatives with the objective of meeting or ... or related major; 4 years' experience in the guest services, front desk , housekeeping, sales and marketing, management operations, or related professional area. OR… more
- Marriott (Phoenix, AZ)
- **Additional Information** Operations Manager focus on Front Desk and Food and Beverage **Job Number** 24080753 **Job Category** Rooms & Guest Services ... GED; 4 years experience in the guest services, front desk , housekeeping, or related professional area. OR * 2-year...that Affect the Guest Experience** * Provides excellent customer service by being readily available/approachable for all guests. *… more
- The Hartford (Scottsdale, AZ)
- Account Manager - OA09HN We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here ... information and resolves problems. Supports sales efforts and strategies. Workload/ Desk Management: Responsible for handling high volumes of transactions.… more
- Marriott (Phoenix, AZ)
- …and reliability of property-based systems. Y Provides educational direction to Marriott Service Providers, Service Desk , and Field Services organizations ... Technology Services to the organization. Y Provides educational direction to Marriott Service Providers, Service Desk , and Field Services organizations… more
- For The Record (Phoenix, AZ)
- …when documenting information accurately such as recording time and activities within a Service Desk system, working to SLAs. + Experience in IT ... Service Engineer Location: Hybrid; Phoenix AZ or Boston MA Reports To: Service Engineering Manager Position Summary: As a Service Engineer, you will play… more
- SHI (Phoenix, AZ)
- …with leadership and organization initiatives. + Mentor/Train lower tier engineering employees and service desk employees. + Involvement in a wide range of ... engineer will collaborate with internal and external customers, lead IT projects, monitor performance, optimize environments, stay updated on...of this role. This role will report to the Manager of ASG Engineering role in the ASG Product… more
- Cayuse Holdings (Phoenix, AZ)
- …skills + Incident response experience in a high energy IT environment working closely with IT Service Desk , and IT Operations support + Ability to ... Support and respond to incidents working with the the Service Desk and Desktop support teams +...and undertake an immediate effort to restore a failed IT application + Assist with managing critical events, which… more
- SHI (Phoenix, AZ)
- …with leadership and organization initiatives. + Mentor/Train lower tier engineering employees and service desk employees. + Involvement in a wide range of ... engineer will collaborate with internal and external customers, lead IT projects, monitor performance, optimize environments, stay updated on...of this role. This role will report to the Manager of ASG Engineering role in the ASG Product… more
- Marriott (Phoenix, AZ)
- …and reliability of property-based systems, Y Provides educational direction to Marriott Service Providers, Service Desk and Field Services organizations ... teams * 4+ years hands-on management level experience in IT customer service with a track record...up. * Performs other reasonable duties as assigned by manager . **California Applicants Only** : The salary range for… more
- Marriott (Phoenix, AZ)
- …relations teams + Ensures early warning to the leadership regarding degraded or missed service levels ** IT Governance:** + Follows all defined IR standards and ... to resolving complex issues and providing input for decisions on complex, non-routine service requests. This role will be called upon to make contributions into… more
- Adelante (Phoenix, AZ)
- …POSITION SUMMARY The Associate Desktop Support Engineer provides support assistance to IT Support Analysts and end users in the operation and troubleshooting of ... devices, and other general peripherals. + Provide enhanced desktop and end-user support service to VIP customers. + Desktop support experience with iOS phone and… more
- Ensono (Phoenix, AZ)
- …all areas of responsibility + Familiarity with the following tools: Service Manager , CASD Service Desk or ServiceNOW Configuration Management Database, ... reshape how our world runs. As an expert technology adviser and managed service provider with cross-platform certifications, Ensono empowers our clients to keep up… more
- SHI (Phoenix, AZ)
- …with leadership and organization initiatives. + Mentor/Train lower tier engineering employees and service desk employees. + Involvement in a wide range of ... engineer will collaborate with internal and external customers, lead IT projects, monitor performance, optimize environments, stay updated on...of this role. This role will report to the Manager of ASG Engineering role in the ASG Product… more
- H&R Block (Phoenix, AZ)
- …associates accountable to Standard Operating Procedures (SOP) execution and client service experience, with escalation to the Multi-Unit Team Leader and District ... General Manager as necessary + Serve as point of contact for onsite escalated client service concerns + Ensure clients are scheduled properly and conflicts are… more
- Cengage Group (Phoenix, AZ)
- …solving issues discovered in data, through both contacting stakeholders as well as through desk research + Partner with IT team to evolve current toolsets used ... territory crediting. Working at the direction of the **Insights Manager , Revenue Operations** , this person will be accountable...in US higher ed. Setting a new standard of service for our customers, we deliver quality, easy-to-use course… more